This place was good when Dr. Sylvester was there longer ago. He did a great job for Cocoa when she…read morehad some type of infection or something when she was three. Never did find out what it was actually, but he did every test that I asked for and nothing that I didn't need or that was too expensive or anything like that, always consulted with me as to what specific tests did I want done and never ever alarmed me too much with any of the results, and even had a wonderful and terrific great sense of humor about the whole thing too. (As in. "You're going to get a kick out of this. Fever of unknown origin." I said. "You're right, I do get a kick out of that." Grin.) He was a great guy. One of the best that I've been to. Unfortunately his successor at the same place is somewhat less good. Good guy too but just less well informed. Says that Dr. Sylvester "was his mentor" but in my opinion doesn't seem to have learned nearly enough from him (sigh). Good guy and good sense of humor but. And this is a big but. Went to him for a kitten who DID turn out to have worms, unfortunately he didn't see fit to medicate for it because the test results showed negative ("she does not have worms" according to whoever told me about it over the phone, which was actually a female tech or a female receptionist and NOT the actual vet so I don't actually know what he would have said, so just to be fair about that too). Later she FINALLY got medicated a little late. Worms can be serious for a kitten and I do feel like it's possible that her quality of life could have been better sooner if she had gotten the worm medication earlier. She was unusually tired for a kitten, about ever since I got her, AND appeared to perhaps possibly maybe have a slightly distended (but still soft) abdomen when I first got her AND the person I got her from, who worked for a local rescue society, mentioned that a kitten had been returned to the same society, at some point in time, for having worms. (So there's that. Sigh. Three things at least that could indicate it or anyway at least the possibility of it.) She also did not seem to be very healthy ever as far as her overall condition. Her overall health was decent but not actually ever very particularly ideal or excellent. This state of affairs continued through the entire time that I had her. Dr. Arcouri stated that "she's healthy" and then "she's very healthy", and the second time in particular I really didn't think that I could actually agree. I have certainly seen kittens sicker but for a supposedly "very healthy" kitten her condition was not all that great. Ever. Disappointed in the quality of care here and could not help noticing that things seemed a bit haphazard and that Dr. Arcouri once stated that he tested for worms in puppies "if I think of it" (sigh ). Not good outlook, for sure. Attitude less of a problem and more just a type of forgetfulness, or something, but still, not particularly good, that sort of thing, you know. Just saying that too. Now you know why we didn't go back. Nice people, however.​ Just a bit misinformed or maybe misguided, in some ways. Sigh. Will wait until their newer and younger vet has more experience, before I go back. Or, will ask for a different vet, next time. Or, possibly even both. (Sigh.) Not ideal but not as bad overall as I'm probably making it sound. Just make sure that they do make sure to look harder and sooner for the right things. Thanks for reading this, if by now you finally have. Long review, I know. Sigh.

It is with a sad heart that I am changing my 5 star review into a 1 star review. I will post my…read moreoriginal review through the images. A few years ago we got a cat and this location was our favorite spot for our animal. In fact, they have used our image of our Ragdoll kitten, as their main default image on Yelp. In early February of 2022, I made an appointment to bring in our cat for a check up. Our favorite Doctor Sylvester has cut back on his hours in this establishment. When I made the appointment, it was a month in advance to get a specific day with Sylvester. I spoke with an employee about, if my wife and I would be able to come in together with our cat. It was expressed that it would be ok if we both came in together. That's why we specifically scheduled a day that we were both off of work together. On 03/05/2022, we came in with our cat Mosby for an appointment at 1:30pm. When we got to the door, it was locked. The receptionist appeared to go out of her way to avoid our presence at the front door. The front desk is about 6 feet from the clear front door. She was clearly trying hard to avoid us. We read a sign that said to call and wait in the car. We called and the receptionist answered the phone rudely. The customer service from her and the other employees on duty was so highly disrespectful and unprofessional. The way in which they communicated and treated us was beyond disgusting. Their tones and choice of words was shocking to observe in person. From my recollection, it was three separate female employees that all had the same horrible attitude. I asked if I could personally speak with the Doctor. This request was denied. They stated that only one person was allowed to go inside with the cat and appeared to enjoy losing us as a possible patient. I chose to go inside by myself and have a last conversation with Doctor Sylvester. I shared to Sylvester how highly upset I was with the professionalism of the staff with our arrival. Explaining how a host at a restaurant plays such a huge role for when someone enjoys good service from a waiter. Warm greetings and sincere exit acknowledgments, basic 101 lessons for any business. And that on this day, the greeting was cold and extremely unfriendly. Maybe you could argue I was upset at basic policy. But another person with a positive attitude would have left a completely different outcome of this visit. It was more than the policy. I then passed up on our important scheduled exam and will no longer be coming back to this location. I think that Sylvester is an amazing Doctor. But the downfall of the staff leading up to the doctors is a concern worth investigating, if you care about the success of this establishment. I've previously written a 5 star raving review. But on this visit, I was remarkably left unsettled and frustrated for the lack of decency among the receptionist and co-workers that clearly were not happy working within this company. I'm sure people within the company can recognize what I'm stating. I was going out of my way to meet up with Sylvester, my time will be better spent elsewhere moving forward. I've observed how Doctors can be too focused on their patients and fail to realize the staff taking advantage of their positions. The failure of the staff is just as much a responsibility, as the failure of the ones in a higher position choosing to not address needed issues within a lackluster company. Good Luck, it's never to late to make needed changes.

great vet. we've been taking our animals here for over 15 years. They have a super nice staff that…read morecares for any animal

I have been taking my pets to this practice for more than 30 years. It feels like a family and they…read morehave always taken such good care of my dogs. I highly recommend them.

I brought my new kittens here for their initial check-ups and some shots and had a pleasant…read moreexperience! I took off one star because during our first visit, we had to wait a long time with no update on when the vet would be in to see us. With little kittens who had never been to the vet before, this was not ideal but we made it work! Their front desk staff are super helpful and friendly and scheduling appointments has always been a breeze! Hopefully will not need to be back soon but if so, I know where to go for great care for my kitties!

I appreciate the way the vets and vet techs treated us as we had to choose to let our sweet baby…read morego! I will be forever grateful for their honesty and empathy, making the experience as peaceful as it could be. I couldn't have asked for anything else!

Shout out to this amazing vet, Dr Brittany Miller! My family's favorite veterinarian. Our little…read morepuppy, Larry, had an injured toenail and Dr. Brittany got us in that same day, even though she was booked solid. She took amazing care of our little guy and had him home by one in the afternoon. She has been our family vet for close to 10 years and cannot be beat! Thank you again, Dr. Brittany Miller and the amazing staff at Foothills Veterinary Hospital for your great service and prices!

They got my cat in day-of when he was sick. They provided excellent care, communicated well and…read moresent pictures. The staff is very caring and kind. Prices were very fair. Definitely recommend!

Horrible. I would not consider Banfield a real vet…read more Yes, they are cheaper, but you get what you pay for. I would discourage anybody from taking their pet here.

Several complaints about this place 1)They are rude, between…read morethe front desk and the person doing the initial exam they were rude, and inturupt when your speak. 2)Is the up selling. I understand it's a business. But when I go in for a specific treatment, i don't not need to be bombarded with upsells for a healthy dog. Trying to take a simple procudee and being upsold attentinf to put 800 extra dollars, although I very specific about the one reason AI was there 3) The worst was when I recieved my dog, she was being handled poorly. Before she got to the carshe peed so much in the parking lot, and it was such a color, I could tell she hadn't been let out or given the appropriate amount of water for the entire try of her 8 hour stay there. If you you hate your pets and wanna throw money away to have them mistreated, the. This is the place for you.

I wish I could give less stars than 1... I was devastated to see how much of her ear had been cut…read moreoff. I trusted this clinic to treat my cat with care.. I understand ear tipping can be done for barn cats, but this looks like far more than it should be. I showed the photos to my vet today, and they told me the ear was cut way too short. Every time I look at her now I tear up, it breaks my heart. I truly wish my cat had been treated with more care and consideration.

Surprisingly I was able to snag an appointment the same week. I was really nervous since this was…read moregoing to be the first surgery my pup had and she's under 6 lbs, but I loved that all the instructions I received were super clear. We pulled up to our spot and waited less than 5 mins before a technician came out. As soon as I handed her off they were so sweet chatting with her and I could tell she was going to be in good hands. Like the instructions said, a payment link was sent in the afternoon and it was easy to checkout. Pickup was easy too and I loved that they not only gave verbal instructions but also written (great for my forgetfulness). Her incision was very small and looked clean, I could tell my pup felt a million times better the next day since she was back to her usual energy levels again and we had to refrain her play. **tip that I wish I did if I scheduled the appt more in advance: order a few soft dog cones/donuts/surgical suits in advance to find what will work best. I loved the suggestion of a surgical suit, I could tell she was way more comfortable in that.

To kick off this review it's worth noting that I treat my dog like absolute royalty and take the…read moretime to find the right care, food, vet, etc. Having moved a couple of years ago I found myself in need of a vet for my Great Dane. After a couple less-than-stellar experiences at other pet clinics and hospitals I gave Highlands Animal Clinic a try. In my dogs 9.5 years, he has never had as good of care as he does now. It's such a breath of fresh air to fully trust your veterinarian with a member of your family. The entire staff is great and Dr. Jenkins especially is incredible. Couldn't recommend them and her enough!

My last pup eventually passed... and I got two more dogs about 5 years ago. And still use Highlands…read moreAnimal Clinic- and still beyond happy- pups too. It really feels like home and the vets take their time with both my boys. Like always, they make things easy and efficient and they have an app now (vetdesk I believe?) and it's very easy to use. When I can't take the boys to their appointments, my mom will and she loves highlands animal clinic too!

Super friendly staff and very attentive to my cat. Was provided with multiple different treatment…read moremethods that best suited me and my cat and will definitely be coming back here if I need too.

I am back to revise a previous review that was positive for this location…read more Our most recent visit was a disaster. Our pet was seen by a vet that rushed , was curt, and who misdiagnosed a tooth abscess for our fur baby. We were told nothing could be done but antibiotics. We were initially charged 400 dollars and were basically dismissed because our pet is older. The night after the visit, our pet started bleeding from the side of her face where it was obvious she had a cut. Previous swelling was gone, but a gash in her cheek was obvious and bleeding heavily. We called the office immediately. The receptionist took our info but it took a week to get a call back from the manager. To her credit, she listened, looked at the pictures , and issued a partial refund. We will not be returning.

Very convenient and excellent service. I will always use them for my vet needs. My dog doesn't get…read morestressed out like an office environment causes. Waiting for the vet on your own couch at home is way more pleasant for me also.

What a great service come to your home to fix your fur b aby…read more About same price as a walking vet. But the ease of front door service. Great Dr and assistant friendly, and customer service well beyond what you would expect. Will definitely will be using in the future. Right on time, sure beats the long drive

What an amazing little shelter! I've been visiting with my son periodically for the past year. We…read morelike to play with and read to the kitties. The Cat Care Society is always clean and staffed by kind, cat loving individuals. It is a no kill shelter and the cats are well taken care of. If you're looking for a sweet kitty, definitely check them out! They accept donations of food, toys, and various supplies, so check with them about what they need and how you can help with their mission to care for cats.

I honestly meant to leave this earlier! This shelter is amazing. Lots of cozy places for the cats…read moreand all of their needs are being met well. It's a very clean center id say. The shelter itself is an open concept (minus cats who must be separated) and I think that's pretty neat. You get to see the cats in an environment they're used to and they become comfortable/social with humans. You can also check out their personality and see if they fit well with you. The staff working here are kind/you can tell they enjoy what they do! They answer questions and walk you through the very easy adoption process. In comparison to other places, I noticed the adoption fee was about 100$ less, so that is cool. I adopted Spud - also known as " The profesor" ( the name they gave him) last February and he has become a lovely addition to my pet family. He came with a bag of the food they were feeding him, a blanket and some coupons. It took him some time to adjust, I suspect he might've been feral prior to coming to CCS (His left ear is clipped- which I think is TNR program?) but once he did he is the best companion. He also gets along with my senior cat well. The cats here are socialized, sweet and there's tons to check out. Someone for anyone - if you're looking/ready to take that step. I recommend!