Stella always looks her best after grooming at Puppy Love. We love the new look after remodeling…read moreand we think Stella enjoys her visits for the pampering. The groomers are top notch. Thanks to all.

They are amazing!! My two girls (boxer/pit and Doberman/pit) can be a handful and won't let me cut…read moretheir nails. I bring them in and everyone there is amazing! My girls love going there and the cost is very reasonable!

Good veterinarian office. I had a good experience they treated my dog and did a good job.read more

Staying at our cabin and had an emergency situation with our dog. Called 4 vets before calling…read moreHayward Animal Hospital. None of them would see us immediately and one recommended a vet 100 miles away. Called Hayward Animal Hospital and they said bring the dog immediately. We took the dog, they did x rays,blood tests and determined the problem. Called us back and gave us options but recommended the least expensive option to try first. When we arrived to pick the dog up Dr. Ostrander talked with us at length with x-rays in hand. Very professional and personable. Would recommend him to anyone for regular veterinary service or emergency service. Great support staff also.

The best of the best. I had tried several groomers previously-Julie beats them all by LOTS…read more fabulous!!!. She does not "scalp" my dog... she looks so dang cute when we're done...

I would not recommend this service, the owner is very rude. This business was recommended to me by…read morean acquaintance, and I had an appointment scheduled. I inquired if I could change the appointment time, and the owner texted to inform me how busy she is, and that my appointment was cancelled. I guess this was some sort of 'punishment' for asking a question? I would have been happy to keep the original appointment time, but I wasn't given that option. It was odd from the start; I called and left a voicemail asking to speak with the owner, just to check if she has a non-slip surface my dog can stand on during the grooming. She wouldn't speak with me on the phone, only text. She refused to even address the question I asked in the voicemail. Overall, this was a terrible experience. If I could leave zero stars, I would. I've never seen a professional business operate so poorly, and treat customers with such disrespect. Added after business owner's comment: I would never in my life do any of the behavior the owner mentioned. This is a complete lie. She was frustrated because I asked if it would be ok to change my appointment time, so she cancelled my appointment. It was very rude. I've only left one other review on Yelp for exceptional service with a different business. I only left the review for Julie's business because I was treated so poorly. Also, Julie had the person who originally recommended her contact me through Yelp, trying to convince me to change my review. Just wanted to mention that.

In a couple months, our pups have become regulars here. We've got one high energy Australian…read morecattle dog that we take twice a week and it is so worth it. She comes home tired and ready for a nap and is still worn out a day or two after. Our other dog had done day camp before we moved to Ashland but suddenly became a little temperamental when he went, so we stopped taking him. We talked to Lindsey and Jerry, the owners, about his previous issues and trying to get him back into the day camp groove. They were more than happy to try and ease him back in and work with him, selecting a group he would play well with, etc to give him the best chance to be successful. He was a little on edge dropping him off the first time but he wound up playing all day and getting along with all the dogs there. Since then he's had no issues and gets to go regularly. When we pull into the parking lot they know where they are and get very excited. This place is fantastic!

I took a challenged young lady to get her first pet, a hamster. Everyone in the shop was very kind…read moreand patient with her. They help her gather everything she'll need didn't try to push items on her. The shop is much bigger then I thought. Fish, birds, Rats, and Hamsters. The only thing was no puppies to play with whole waiting. Oh, and lots of cool cat toys at nice prices. Hines got a little gift today too.

This is an owner-operated store with a fabulous selection of products and services. From hamsters…read moreto horses, they have something for your pet's supplies.

If your groomers don't know how to groom a pomeranian, then you should just say so. I was APPALLED…read moreat what was done to my dog. You practically peeled the fur off my dog. This may be a hot trend on social media, but it is NOT what the breed description calls for. Don't expect them to listen to you when you give directions, because they are going to do as they damn well please. Avoid this grooming station if you expect a job to be done right.

Dirty store, uneducated staff, lack of care for their animals. Honestly the worst pet store I've…read moreever visited. This place shouldn't exist.

I brought our 10lb dog to be groomed and they called for me to pick him up and said that he was…read morebiting them and the "cut" him. I had to urgently get him to a vet for sutures. They didn't even offer an apology for what my dog had gone through. My dog has never tried to bite and is very docile. The owner was rude when I asked for them to pay for the vet bill. Stay far away from this place. They do not care about you or your animal

Zero stars!! Silverwood petcare was unprofessional and had horrible customer service. We will never…read morereturn. They made us wait 45 minutes when dropping our dogs off. On the phone, they gave us conflicting information about what documentation was needed for vaccination records (even suggesting we could self administer some vaccines--though we did not do this). Despite the fact that we had submitted our records several days in advance of dropping our dogs off, and despite the fact that our records indicated the dogs were up to date on all vaccines, the lady working the front desk waited until we were there in person dropping our dogs off to tell us that they needed further information. She made it clear that she didn't care at all that this was delaying our travel plans, that she would be losing our future business, or that we would be posting negative reviews online. She was rude and unaccommodating. When she finally agreed to take our dogs, she threatened that if the owner had a problem with our records, we could still be asked to come pick up our dogs early, and if we weren't there (which I told her we would not be, as we were going out of town), there could be a fine. I asked her if they had any written policy showing this, and she was unable to find anything to show me.  I'm sure you are wondering what was wrong with our vaccination records. They showed the date the vaccines were administered and that the bordatella and distemper vaccines would be due one year from that date. The problem was that it didn't specify the exact date new vaccines were due. I guess she was unable to do simple math.

The facilities are nice and I feel my dog was well cared for, BUT the owner was down right rude and…read moreunprofessional. We arrived an hour early (yes perhaps we should of called ahead) after a four hour drive to pickup our dog. The owner acted like this was a HUGE inconvenience, and kept going on and on about how she was losing an hour of her schedule and the other dog's schedule would be off (she was napping when we arrived). My husband offered to compensate her for the extra hour, I stated we would come back in in hour and had to bite my tongue. She said it was fine although her tone told us it was not. This was all in front of our 8 year old also. All she had to do was give us our dog and take our check. For a business owner she was disorganized (we had to tell her how many days our dog was there), unprofessional, and rude. I am not a vet or a kennel owner, but she would not take our dog until a week after he received the oral bordetella vaccine. After driving an hour and a half to Minocqua where the Vet said he could be boarded after 72 hour because the oral vaccine takes affect faster. She stated she doesn't trust what the vets say (apparently she knows more than someone with a medical degree) and made us wait until a week. Therefore my in-laws dropped him off for us then and were a little late (my fault again I admit - I was looking at the weekend hours). She was rude to my mother-in-law and almost didn't take our dog. We will NOT be taking our dog back to this facility.

We contacted the owner to have our dog boarded over the Fourth of July week. Stacy was able to…read moreaccommodate us, even with a short one week notice. Our dog has anxiety issues, but he seemed very happy, tired, and comfortable with Stacy when we picked him up. The facility is nice, clean and the dogs have sufficient room to play.

This store is better than any pet store I've been to, including the big chain pet stores. Staff is…read morealways very eager to help, including recommending products that are tailored for my pet.

Beth your groomer is the best!! Very patient, knowledgeable and friendly. So my dogs are looking…read moregreat. I have also had assistance by several other staff members there with fish and found them very helpful and knowledgeable.

I have had one appointment for nail trim only. I was happy with Roxi and learned more about my own…read moredog, as well as her. Highly recommend. Will be doing monthly services.

My dogs we're treated well and the job was done w/care. I was happy and would return…read more She also said border collies shouldn't be trimmed really short. She actually explained why which made me realize she made sense and I won't be doing that again. I like that. Not doing things without facts and reason bothers me. Knowledgeable!!! Important to me when I leave my precious family members in their hands. Roxie is A+