I am a veterinarian in Cumberland just a few miles away from Happy Tails. I have known Bonnie a…read morelong time as she worked with me at the veterinary clinic for several years. She left us to start this boarding facility as it had been her dream to have a pet boarding business. I want those reading this to know that she has loved dogs and cats forever. She taught me how to "baby talk" to dogs and cats at the vet clinic. She searched with me when my beloved Baxter went missing one winter and she cried with me when he was never found. My clients at the vet clinic knew Bonnie and loved Bonnie as much if not more than the veterinarians (me included :) ) My clients at the vet clinic take their dogs to Happy Tails with Bonnie and the owners come back with nothing but positive experiences. They love the one on one attention she gives to the dogs and cats that come to stay with her. Some of my clients tell me how Bonnie has a special room with a couch just for their couch-potato dog. I have tried to use Bonnnie's services in the past but I am a last minute planner and so she usually doesn't have anything available for me-totally my fault as I will contact her the day before I need to bring my dog in for a 3-4 day stay. But this last weekend she had room and boy was my England lucky. One thing to know about me is that even though I could leave my dog at the vet clinic that I have worked at for 10 years and love and trust, I don't because he would be in a kennel all day with minimal interaction. When I have left town with my family in the past I either bring our dog (and cats sometimes) with us or I have friends take him. So for me to take England to a kennel is a big deal. So this was my experience: I contacted Happy Tails about vacancy and talked to Bonnie right away. She emailed me forms which included one information sheet and two very simple/short pages to fill out. Due to timing and logistics, I ended up filling out the paperwork and taking photos of them along with my dogs vaccine records and texted the photos to her and she was happy with that. (I did bring in the hard copies when I picked my dog up). My husband took England in during break at work and he said the check in process was very quick and easy. After the 4 days I picked him up. This was after a busy weekend and the boarding building smelled great and looked clean. No dogs were barking. Yes, that's what I said-NO DOGS WERE BARKING. I don't know if that's normal but still impressive. And yes, I did walk through to see there were at least 10 dogs still boarding at that time. I think they get pretty tired out from playing all day. Bonnie had several stories to tell me about England's stay and his new best friends (Remi and Reba). She does a lot of doggy daycare so she is pretty good at figuring out which dogs will play well with each other. There are two outdoor play areas for the dogs to run around in along with several enrichment toys such as tunnels and slides. The dogs get potty breaks plus a long morning recess and afternoon recess when they play together outside. England is home now sleeping. I am so grateful to have such a wonderful and safe place to take my dog when I go out of town.

I wish I could find the words to fully express how wonderful Spooner Veterinary Hospital is. From…read morethe wonderful Julie (and others) who answer the phone and booked my appointments, the highly educated and skilled Veterinary Technicians to the Veterinarians themselves, you will never find a more compassionate, kind, supportive and caring staff. I brought my best friend Yeti in, my beloved German Shepherd, to be checked because of a few concerns that came up quickly, never in a million years expecting to find out he had cancer throughout his body and a very short time to live. Needless to say, I was devastated. From that first appointment to 4 days later when I had to say goodbye to him, the loving support and comfort the entire staff showed both me and Yeti truly made a difference to us and it's something I will NEVER forget. I am switching my other animals to Spooner Veterinary Hospital as well. I wouldn't even think about bringing them anywhere else, now. If you love your animals as deeply as I do, you will want to bring them here for care. They are absolutely WONDERFUL!

We were on vacation when our Golden Retriever hurt her nail. It was bleeding and she was unable to…read morewalk on it. We called the vet nearest us in Danbury and they would not work us in to their schedule. We called Spooner and they told us to come and they would work us in. When we arrived we were greeted with friendly smiles. They put us in a room where our Golden could be examined by the vet and his assistant. They determined that they needed to take the whole nail put and said it would take about 45 minutes. It took exactly that. Everything went well and our Golden's urgent situation was resolved. We really appreciate the prompt and professional attention we received. We aren't a regular patient because we live in Illinois, but they reacted to our need for help and we are so grateful!!!

Leaving your dog anywhere can be so stressful. But from day one my Hashbrown has loved going. He is…read morealways so happy to see them!! I take him regularly for day boarding so he's not stuck at home while we work. He has stayed a couple of times for multiple nights when we were out of town. I always know he will be treated great and I love knowing he's with people that obviously love animals!!!

ZERO STARS! BEWARE: Never again will I bring my dog there and anyone who does should think twice…read more Owner is passive aggressive, and just plain aggressive. Check the reviews and pay attention to the dates! Almost every review is from the previous owners who are excellent. NOT THESE ONES Jason is scary and also seems like he would take his aggression out on the animals. My dog never liked him, nor did she like going to this establishment. At her previous daycare she would pull and whine with excitement until we went into the building. Here, her tail was tucked and I had to force her into the building. To no surprise now, my dog always seemed fearful of Jason. We had an incident here last week when I asked Jason if I could pick my dog up early as I had an unexpected half day off work. I got off at noon with only a few hours notice, and I asked when I dropped my dog off that morning if I could pick her up a little after noon, (since it takes about 15 minutes to get there from my work) but I would gladly pay the whole day since I booked the whole day. He said "sure fine" and pulled my dog into the back. I arrived at 12:25pm and the building was closed, lights off. Nobody answered any calls or emails. I was so confused. Perhaps Jason just forgot he said it was fine. I was concerned there was nobody on the grounds and I couldn't get a hold of anyone (I mean what if the building was on fire? Who would know?! What if I had an emergency and had to pick my dog up right away?!) but ultimately I just figured it was a miscommunication or he forgot. Once Jason did arrive, he was rude and aggressive. He said they closed at noon and there are "fees for this" and he tried to tell me I told him I would pick her up BEFORE noon. Which is impossible because I did not get off work until noon. I told him a fee would have been fine had he told me that this morning. At my old daycare they had fees for picking up outside of pickup times and I completely understand that and have paid them, but he never said anything about that. I put as much distance between us as I could, I stayed near the door. I have never been treated like this. I was scared. My phone was in the car and I had no way to protect myself. I went back to my car to grab my phone while he was billing me so I had a way to call if I needed help. He sat at the counter and I told him he needed to get my dog now. It seemed like he was being extremely slow to make me uncomfortable and wait, to show me he had control over me and my dog. Finally, with what usually takes 30 seconds to grab my dog, but took much longer, he comes out and hands me the leash and I asked him to cancel every booking (I was bringing her in daily and had some weekends booked) and he said "sounds good" in an uppity voice. Also, keep in mind, I am new to Hayward, like... only been here two weeks. I had just started to bring my dog here and this was going to be a long term arrangement. I booked out weeks in advance, and was bringing my dog in daily for daycare. I wasn't just a random once-in-a-blue-moon customer. But I only lasted a week before this happened. Aside from this very scary situation, the business is completely disorganized and understaffed. There are hours during the day where the dogs are completely alone, no way to contact the owners, and no way to get access to your dog. They get no exercise and are just in the kennel all day, everyday. It is nice to have your dog somewhere safe, and this place IS NOT IT.

So much love given to my dog. She was very tired when she got home. And she did give Mari a kiss…read moregoodbye.

I have been boarding my dogs here for many years, and I would never go anywhere else. Mari is very…read moreknowledgeable with all breeds, and she has my full trust. Her farm is very secure, and I love that my dogs have their own run to go outside anytime.

This is the only kennel my dog has ever came home happy from. we always hate leaving our old boy,…read morebut, since finding these folks in the country is so much easier. For our talk to be happy it has to be great!

They have the best care at the best price. My girls had a great weekend. The kennels were clean,…read morethe owners were very welcoming. You can trust this beautiful place to love your dogs as much as we do.

These guys were lifesavers! We were on vacation, on our way to bayfield to hop on a cruise of the…read moreapostle islands. I learned on the way there that only service dogs were welcome. They were able to get our pup in for a daycare stay. Really made things easy for me too!

Great place to board or groom your pet. Staff is friendly and helpful and facility is clean and…read morewell maintained. My dog seems to enjoy it when I drop off or pick him up.

Just boarded my 2 year old Havanese for 9 days. This was his first experience away from us and…read morehome. He did extremely well thanks to the caring knowledgeable staff. I've had dogs my entire life going back 30 years. This guy I was most nervous about for some reason. He came home VERY happy, I could definitely tell he was well taken care of. Highly recommend Happy Hound Hotel and will definitely return with a lot less worry. Thanks guys!! You're all amazing as are your updates on Facebook. Fondly, Cooper's Mom

They take amazing care of my dogs, been going there for years. Lots of love and great room for dogs…read moreto interact and play.

I've lived in several different cities where I've had my dog in daycare and boarding facilities and…read moreI must say Happy Pooch is by far the most hands on and personal facility I've seen. My dog LOVES Michelle the owner and all of his friends at Happy Pooch. Michelle does a very good job of reading the dogs signals and ques and can predict a situation before it happens. She introduces all new dogs or dogs that haven't met before indivudually to each dog there to ensure they will all get along. Her space is very open but yet she has several different areas for the dogs. It is clean and very well run. I highly recommend Happy Pooch for both daycare and boarding. When you board with Happy Pooch, Michelle takes the dogs home with her, they aren't left alone overnight at the facility. I'm very happy to have found Happy Pooch and highly recommend it.

From the owner: Kennel Free, Indoor/Outdoor Play Area, Walks, Water, Snacks, Play Mates and lots of T.L.C. We also…read moredo basic grooming.