Stopped in store and dealt with Bob. He was AMAZING. We didn't have a big budget but he found the perfect trophies for us, and took his time answering all questions. Everything was produced on time and I couldn't be happier with how everything turned out. Would definitely highly recommend! Thank you Bob! read more

I had emailed ahead of time to check if the size of my necklace would be an issue, they said that they could do the requested design easily. I brought two necklaces in and was told there would be about a 2-3 week wait (which I think is reasonable). I emailed with Bob back and forth a few times and I confirmed the proof, and was given a timeline of one week from that date. I called a week later and was informed they weren't done. A few days later they were ready and I went to pick it up, on one of the pendants I had engraved half of the symbol was missing and it was off center (not what I had approved in the proof). When I discussed the solution to the mistake with Bob he not only refused to refund me for the mistake he made, but proceeded to laugh when I used the wrong wording. This is an expensive necklace which is no longer sold so I was understandably very upset. He told me that it would be taken to a goldsmith to be buffed out and re-engraved at their expense, but that I would still be charged for the initial botched engraving. It took over two weeks to get repaired and every time I called in Bob either wasn't there, or they didn't answer the phone. One time I was having a conversation with another employee and they hung up on me mid sentence. At this point they have had my necklace for well over a month and had stopped responding to my emails, and despite being told I would get a call back several times I never did. The end product turned out okay, although there is a bit of surface scratching from the repairs. Anyways Bob is rude, and the service here sucks. read more

Barker's Trophies - The initial botched engraving (off centre and the design is cut off) - Arts & Crafts Near Me - Regina, Saskatchewan

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Needed awards made so I dropped off my medals for engraving and framing. Told them the deadline which was months away. A month went by and for the last week I called and emailed daily for an update. Was told Bob would call me back. Never heard from him, either in response to my telephone messages and numerous emails. Finally went in to talk to him face to face and he said he would call me first thing the next morning. No word was heard from him. The following week I went back to pick up my medals. Not a word was said to me, I was just handed the box. Now I'm scrambling to find someone to make the awards in time for convocation in two weeks. Wish he would have just told me they couldn't do it. read more

I called them and was told that someone would call me back, sadly I didn't hear back from anyone. I decided to follow up with an email to their company and again never heard back. Terrible customer service!!!! I would recommend looking elsewhere. read more

The quality of the awards they produced is fine. However, I found them to be unresponsive and a bit unprofessional in response to a shipping problem (which was caused by them making a mistake in the mailing address). Over several days, they failed to respond to 3 emails & 2 phone calls. I finally reached someone by phone who agreed to reach out to Canada Post and then call me back; I've still never heard anything back. It was only through extra effort by my secretary that we located the mis-addressed package and got it to our office. So overall, fine product, but disappointing customer service. read more

No Issues at all - Called with a last minute emergency requiring some name tags to made up. Shop was closing within 10 minutes, gentleman behind the desk stayed the extra hour and made the name tags for me. Can't thank the staff at Barker's Trophies enough! read more

I never thought it would take so long and be so difficult to get awards for a client. We ordered 15 awards in early September. We had some shipped to my office and some shipped to the client. My companies shipped was lost because the address was incorrect. My clients awards were damaged during shipping. The names on the awards were wrong. I called to have them fixed and they sent me completely blank name plates which isn't what I ordered. I called again and they said they would ship the correct plates and forgot to ship them. They are unresponsive via email and unhelpful over the phone. It is now the middle of December and this issue still isn't resolved. I will not be coming back. read more