I just had a horrible experience dropping custom framed quality items off today. Hours for drop off are from 10:00 to 2:00. I called last week to confirm the hours. This morning at 8:30 I called to check they were accepting items. I had to drive to 3 different areas in Lake County today. Three hours of travel at least with my car carefully loaded and everything was blanketed to keep it safe. I called two more times checking in, letting them know I would be close to 2:00 and would they still accept my items. Otherwise, I would turn around and go home so I could come back tomorrow. The front desk said to keep coming. I arrived probably at 1:40. Back doors for drop off we're closed, so I drove around to the front of the building, went inside and asked what to do. That person told me to hurry because they close at 2:00. I ran to my car, drove back around and started bringing items to the nice ladies in the back of the building, the door was open then. BTW, it's raining lightly. I had to cover each item, walk it across the parking lot because of the fire lane. They selected what they thought would sell, everything I have is nice but I totally understand their picking and choosing. The remainder I will give to the battered women's thrift. I think they selected 5 items, the best custom framed Florida prints were still in the car. It is 2:00 now. A lady arrived and told me I had to leave. I was very happy and polite to the intake ladies. She told me she could not take anything else because it was 2:00 and if she let me finish up, others would want to come in. Huh, we are at the back of the building?? So, I explained that I called three times today and was told to keep coming. She started arguing with me, I told he I had driven quite a long way. She literally said "Your lying", you were in Leesburg an hour and a half ago. I explained as I was furiously taking everything back that I had given to them that I was in three different towns. Groveland, Clermont, Apopka then without any stops to her shop in Oxford. The last leg was 57 miles with tons of traffic lights and that I called for the last time from Leesburg asking if I should keep coming. Raining hard at that time or should I head back down Hwy 27 to go home. BRW, by the time I had loaded everything back in my car it was 2:06 when I thought to look. I am still shaking my head.
So disappointing and a very nasty attitude assuming an owner. I will donate these items to a non profit that is helping a disadvantaged family.
Never again, obviously. No need for this attitude in our world. read more