I had a very disappointing experience at MacNeal Hospital. The wait times were extremely long, and…read moreit felt like there was little communication from the staff about what was going on. I understand hospitals can be busy, but basic updates and attention to patients go a long way. The level of care I received did not meet expectations. It felt rushed, and my concerns weren't taken as seriously as they should have been. Overall, the experience left me frustrated and uneasy. I really hope they improve their patient communication and overall service, because this was not the level of care anyone expects when going to a hospital.

I've always held MacNeal Hospital in high regard. Years ago, the level of professionalism here was…read moreoutstanding, which is why this experience has been so disappointing. I've been in the emergency room for about two hours with my 80-year-old mother, and unfortunately, the environment has been far from what I remember. Staff members were openly using profanity and engaging in inappropriate conversations within earshot of patients. It was uncomfortable and honestly disheartening--especially for someone of my mother's age to have to sit and listen to. I've been coming here for over 40 years, and I never expected to see such a decline in professionalism. As someone who works in the medical field, I understand how demanding these environments can be, but maintaining a respectful and appropriate atmosphere should always be a priority. This experience was upsetting, and I truly hope this feedback is taken seriously. I will be following up further regarding this concern. I guess this is the quality that Loyola is now, such a disappointment. The only thing I can say positive is the chaplain who came down with kindness and compassion.

The Care Quality Is Very Good I Found The Nurses To Be Super Attentive An Helpful Whenever I Needed…read moreSomething. The Check In Experience Was Very Easy And Smooth. My Emergency Room Experience Was Great. When I Got Admitted The Nurses Were Still Very Great I Didn't Feel That Way About The Doctor I Feel He Didn't Really Care If I Was Better Quite Yet Just Wanted See Each Day When I'm Going Home An That Was His Only Question There Was No Type Of Care Of My Actual Treatment Needed Coming From Him He Wasn't As Easy Speak With As The Nurses Would've Gave 5 Stars Overall But That Was Only Thing That Needs Work. The Type Of Care I Needed Was Very Serious An I Just Didn't Feel The Doctor On Call When I Was Admitted Cared Really Seemed He Only Cares About People Going Home Which Is The Goal When Your Better Obviously. I Wasn't Fully Well When I Was Discharged But Managed Get Better At Home Over A Weeks Time.

My wife was in recovery after her surgery and no doctor came in to check on her, they discharged…read moreher with out giving and information on recovery or nothing.

My wife needed to have some testing done and every single person we met with were awesome. We got…read moreto the hospital early and they took her ahead of time. The testing took several hours and I relaxed in the waiting room and the cafeteria too. The leaving was just as easy as getting in. I would recommend everyone try out their services, you will not be disappointed. I had major back surgery here, some 30 years ago and still going strong, great Doctors to go along with the great hospital. Keep doing the right things and we will keep coming back.

Had car accident 3 miles of University Chicago Hinsdale Hospital at 120 N Oak. Taken to hospital In…read moreambulance. Sat in waiting room 10 hours without treatment Or seeing a doctor. It took 5.5 hours to be registered as patient in ER. Left after sitting 10 hours. Staff was racially prejudice. Rude when asked a question and showed no interest in treating patients. Rating this facility "0". AWFUL!

my appendix ruptured on May 24th! Dr Nikesh Lath was one of…read morethe first dr I saw! He said my appendix had ruptured and there was a lot of bacteri, infection and inflammation that needed to be taken care of before even thinking about surgery! I asked him to take the appendix out before I go home and he said Noooo! Let's wait for everything to heal! He was incredibly patient and gave me lots of information! His bedside mannerisms were impeccable! Whenever we visited him in his office he always shook both my husband's and my hands! I felt extremely relaxed and knew he was the best surgeon I could have asked for! My appendectomy was on August 4th and I have absolutely no issues at all! I highly speak of dr Nikesh Lath and would recommend him wholeheartily! Thank you Dr Nikesh for saving me!!!!

I spent 13 hrs. in the ER waiting to be seen by the doctor. I was having chest pains and shortness…read moreof breath. I was evaluated pretty quickly. It included blood pressure, EKG, blood work, urinalysis, etc. This ruled out a life-threatening emergency . I was reevaluated every few hrs or so. At that point, I could have left since a heart attack was ruled out, or I'm sure I would have received immediate care. A triage nurse has extra training in emergency evaluations. I was seen by the doctor after 14 hrs. of waiting and then admitted for two days. This is just my opinion. I think a lot of the people in the ER could have gone to an urgent care or waited to see their doctor the next day. Some people did leave. I guess they decided they weren't that sick. The wait time is ridiculous, but what can the hospital and staff do when people keep coming in. There are also ambulances coming in as well. The staff did their best to make people as comfortable as possible. In my opinion the staff work very hard to take care of the patients. I don't know what the solution is, but I do know it's people much higher up that need to fix the problem . It's sure not the staff.

Worst quality of care and 45-minute wait to check in is totally unacceptable…read more They simply are not staffed properly

Please, you owe it to yourself to seek help somewhere else and not this hospital. Their ER staff…read moreare horrible. They act like they don't even want to be there and that patients are burdens. This is not a place for healing. If you value your life, please go to a different hospital. This is a ZERO star! Horrible horrible hospital.

My wife waited nine hours to be seen. The entire process was painfully slow and completely…read moreunacceptable for an emergency room. At times, it honestly felt like they only had one doctor working. What's even more frustrating is that you would expect better from a hospital, but the problem goes beyond just the healthcare itself. It's the way the entire facility is managed. Communication is poor, nobody seems to listen, and there is a complete lack of urgency or concern for the patients who are sitting there waiting for hours. People go to the ER because they need help -- not because they have nine hours to waste. This experience was incredibly frustrating and disappointing. The hospital leadership needs to take a serious look at how this emergency department is being run.

I was there in December for colitis (still to be diagnosed at the time). While there was a long…read morewait time in the ER, I can honestly say that I have never been to ANY ER in ANY hospital where the wait was quick. It always seems to be a very minimum of 2 hrs. I was there late morning on a Sunday; it took about 3 hours to be seen. Once I was put in a room, thing proceeded quickly and I was very well cared for. When they diagnosed my problem, I was admitted and I swear the care was so good that I didn't mind being there at all. I will never go to another hospital unless I am travelling. In my opinion, CDH is the best, with kind and qualified doctors and nurses and the finest care around.

Great !!Doctors !! This place is clean and they take the time to check you really well. The wait…read moretime to be taken to a room was like 5 to 8 mintues. I felt good going there also the ladies at the front desk are very nice they treat all nicely. I have decided to switch to this advocate location :).

I learned the hard, that GOOD SAM. HOSPITAL has only 5 employees…read moreon the day ship to help the for-patience leave hospital. The head nurse stay in your room and WAIT. Waiting for 30 minutes I called the front desk on the hospital and was wait more. Soon a secretary came to me apologize and telling 5 employees' where on duty for the entire hospital.

I don't have access to google review, but I wonder what the trash talking about behavioral health…read morecare is about. Yes, the first day is hectic and you wonder if they can help you or not... I see these negative reviews and shake my head. Have you ever been in a real shitty/ dangerous hospital??? I have- multiple times. This ain't one. Dr. Sheik comes off as off putting until he goes above and beyond to help you, he will encourage you to work on your health along with his medical work. He fixed me after a 2 week stay. Nurses Lisa and Gabrielle were excellent, as was North wing worker Steve- that dude was legit. I'm thankful i didn't land in silver oaks, thorek, or even more dangerous places- Jackson Park, Garfield park or mount Sinai. This place was the ritz compared to those. Unless you regularly visit Northwestern downtown- there is no need for complaint. My real name is Eric Norberg age 41.

I have never never been so intimidated or felt harassed by the staff at Northwestern memorial…read more ER. tonight. My sister by another mother was taken from Tavern on Rush and admitted into the ER. I inquired about her at the front desk. the white girl at the desk in et was rude condescending as I explained the situation and said I didn't understand the process and was trying to. This attitudes by her was awful and quite rude for a hospital staff member She then told she had not been processed nor had she been admitted or registered in yet but to please wait that was at 9:30 PM. !!there was a second person who was black and very kind trying to answer my questions while she continues to interrupt her and act like she knows more then everyone rolling her eyes. but the white girl who would not let me go back and see her told me there can only be certain visitors. The physicians assistant called on my phone told me to get a visitors pink pass and I could back. This nasty girl yea girl if 22-25 brown hair 5'5 told when I said Howe's the last. Who said this, she called you, "we'll hang on" she came back and said nope you can't go back. The nice nurse or cna Becca came out to speak to me. How a hospital could allow anyone to act this way is beyond me. She was condescending and rude making me feel like I was doing something wrong. She than pushed her chair back and ran in the through the doors in what appeared to me to speak to someone about me visiting her .When I came back she told me I could not go back and see her. She was intimidating and acted like she ruled the roost.. disgusting for an RN, CNA or any hospital staff member . whoever. I come from Adventist in Hinsdale and can't imagine anyone acting like this in regards to patient care patients no matter what the sociological economic status of patients or family members inquiring is. The physicians assistant Becca or RN as I did not see her badge was kind considerate came out and explained and tried to a praise me of what was going on and why I could not see my her. She further explained it was because we had come in together from Tavern on Rush where she was picked up in the ER vehicle. She then said if we did let her go with you how would she get home. I explained what the process would be. The front desk person who was so disrespectful and literally holier than thou ran back in the back to speak with Becca who was kind when I asked again can I go see her she said just a minute. However after the front desk staff meme we made sure I could not go back for whatever reason she deemed was her right not mine to play god. Never explaining but with a total lack of disregard to a person. Is that how a hospital is run and that is accepted behavior. DISGUSTING TO BE ALLOWED!! We are now well into 2 hours of me inquiring and none the more informative. It is about 11 and I am still trying to figure out how I can see my her in the back and what's going on. Again Becca comes out explains that they would release her to someone else that did not come in from Tavern on Rush because we were together at there and they were not allowed to release to someone who is with her at there. Wow news to me on this point but ok. Not wanting to make waves nor have I made any I again went to the waiting room and waited. When I asked can I see her please, what's going on?? The same staff member who I will call the little Missy girl told me there were five people who inquired about her and are here. I said what there is only me here there are not 5 people. She then looked at me like I was stupid and said "Yes there are 5 people who have inquired, then the security guard also got snippy like I was stupid or on something. Hmmm Like I didn't follow the ambulance in and ask her questions - no one else was there. Now if her son called ok so say that don't be rude and snippy when a person is inquiring on the admitted!!! What is up with the intimidation of her and the security guard when I inquired. What 5 people I came here with the patient. There is no need to strong or intimidate a person asking questions of care. There is no reason for this type of behavior from either one of them when a simple question has been asked. When the CNA or whatever Becca was came over speaking to me . The rude Missy girl left her post from the front desk of the emergency room to run over and say what's going on what did she want. What is this you told her WOW how is this person employed there

This will be my newer lab for my blood work, that needs to be done every 3 months. I got here a bit…read moreearly, and the waiting area was nice and roomy. It took about 3 minutes to get set up and the draw was awesome. How can I say a blood draw is awesome, I did not feel the needle going into my vein and no poking around. The nurse that helped get my samples did a great job. I am looking forward to getting here for future testing.

I wouldn't recommend Dr. Arlinda Elezi or this office to a stranger let alone anyone I know…read more My mom scheduled an appointment for today to get a doctor to sign off for a hanicap placard. She recently was hospitalized and is working on gaining her strength back in a rehab facility. Dr. Arlinda Elezi decided that she was only going to look at me and speak like my mom cannot speak for herself. She also felt the need to go over everything that my mom has to do over the next few months as far as follow up appointments go like we are both not aware of what she needs to do. When we expressed our frustration with the facility and how they are not providing the care that they advertised when we toured it and stated that they are understaffed and that the doctor on site comes in once a week and will talk to my mom for maybe two minutes. Her response was "I'm reading a report from the fourth, what's the doctors name" looking right at me implying that we are not around enough to know what kind of care my mom is receiving. Which is insulting since between myself and my two other siblings at least two of us have spent hours a day spending time with my mom. And the fact that Dr. Arlinda Elezi wanted to embarrass me by proving that I don't remember a doctors name is incredibly unprofessional.