Today, I went to Jackson Urgent Care at Country Walk for an X-ray following an injury that occurred…read morethe night before. I made a pre-arrival appointment for 9:30 a.m., and from the moment I walked in, the experience was exceptional. Chelsea at the front desk greeted me with a smile and was both friendly and professional. As a new patient, I was fully registered within just a couple of minutes. She even informed me of my copay before I was seen, processed my payment, provided a receipt, and explained what to expect next. Shortly afterward, Tiffany, the medical assistant, brought me back to the exam room. She was incredibly friendly, made me laugh, and immediately put me at ease. You can tell she genuinely cares about her patients. She efficiently took my vital signs and gathered information about my injury. Abi, the nurse, also assisted during my visit. She was bubbly, kind, and welcoming, adding to the positive atmosphere. Dr. Louis came in promptly after Tiffany finished. He was calm, professional, caring, and had an excellent bedside manner. After evaluating my injury, he ordered the necessary X-rays. Jonathan, the X-ray technologist, arrived right away. He was courteous, knowledgeable, and efficient. He completed my X-rays quickly while explaining the process and what the remainder of my visit would look like. The communication and teamwork among this entire staff were outstanding. Everyone worked together seamlessly, and I felt informed and cared for every step of the way. My X-rays were read quickly, my discharge instructions were thoroughly explained, and I was provided with the equipment needed to help immobilize my injury. From check-in to discharge, I was in and out in less than 45 minutes. I would gladly return to this location and highly recommend it to anyone needing urgent care services. This team deserves a 10 out of 10 for professionalism, efficiency, communication, and patient care. Thank you, Chelsea, Tiffany, Abi, Jonathan, and Dr. Louis, for providing such exceptional care and demonstrating what great teamwork looks like!

I just called with a question and the person answering the phone ended the call before ending my…read morequestion. Rude people need training when they are in positions dealing with customers. We are customers because service is not free, and we deserve good quality service.

So wow Jackson UC made it right! They called me, I came back…read moreand I had a conversation with the Director. Thank you for addressing my concern.

There was only one other person when I got here and it took 40 minutes to be walked in. They also…read moremake you check in on your phone and sign a bunch of things that is uncomfortable to do when you don't feel good. Was finally let in and they said it was going to be 10 minutes to get my results back. I waited a hour and a half to be seen by doctor. There wasn't a single nurse who passed by with updates or to make sure I was okay. They said 10 minutes and it was way longer than that. Customer service is horrible, everyone has an attitude. Will never come to this Jackson urgent care again. I've only had good experience with Baptist Urgent care.

This practice was great place when Dr. Mones and his wife were handling the business. I truly miss…read moretheir personal touch and care. I remember that shortly prior to retiring they turned over their customer service calls to an outside provide . The new doctors continues with this practice and it is extremely hard to get accurate responsive phone service due to this. For example, I made an appointment over the phone and the outside service took the call I made it a point to ask them to be sure it was within the allotted time frame my insurance allows. I went to my appointment and it was outside of the time frame my insurance allows. Had I been able to call the office directly, they would have verified my medical records to ensure I would be able to claim the cost on insurance. Another time I left my glasses in the office, it was a challenge to get someone on the phone to check for me. I realize lots of office feel they must outsource their customer service calls but it just makes it so difficult, I've decided to just drive to the office whenever I have a question. Other than the phone service concern, I have to say that the new doctore, Dr Elgozy, is a kind and compassionate doctor. I feel well taken care of by his staff. If you do not need to have direct access to the doctors office I highly recommend this practice. Everyone in the office is truly wonderful.

Don't go to this place!!! it's the worst!!! they are not honest with pricing. They offer me the…read moreyellow fever vaccine for $180. I did the appointment with them and when I got there with my daughter they wanted to charge me $400. The owner or the manager office (Samantha Martines) did not care about the situation and had to leave no vaccine. This place is rip-off! what they did it called baiting!

I highly recommend West Kendall Baptist Emergency Hospital. I came in on Thanksgiving evening with…read morestroke symptoms. The immediate attention & exceptional care I received was far beyond my expectations. I received every test imaginable to aide & diagnose my condition. The outstanding care continued even after I was admitted to the hospital for further observation. Each department; Dr's, Tech's, Nurses, Therapist's & even Nutritionist's were all genuinely compassionate!! I almost did not want to leave! I highly recommend them!

Everytime I come here I am glad I come. They're always courteous and friendly. I appreciate the…read moreself serve medicine dispenser they have onsite which is a plus.

I was there yesterday for a pain in my throat and my mom with dimished and 85 they took good care…read moreof her while I was being eamine and getting aray aleaxis and the doctor is great always polite aaand helpful

Highly recommend this express care clinic. We were seen and cared for immediately, including X-rays…read moreand evaluation within 1 hour. I would like to give special thanks to Leon who was very kind, thoughtful and a fantastic healthcare provider. There were 3 patients who walked in at 8 pm- one hour before closing and he provided excellent care to all of us. Highly recommend

i wanted to share about my experience with Campbell Drive Urgent Care. I've been to CDUC in many…read moreoccasions. I have never had nothing but kind words for the Dr.'s - they have always been attentive and provided great care. My experience with the office staff has also always been adequate. HOWEVER, there seems to have been a shift at the front desk. When I called, the first thing I noticed was a bubbly voice in the phone- not usually my experience at Dr. offices. Then, as i proceeded with my issue this young lady was not only friendly and accommodating, she was competent! DIANA!!! Thank you very much for mot only working with me, but for seeing it through to fruition! I appreciate you, Dr. Mittapalli and the care , concern and efforts that they had for my situation. let me be clear- again, I have never had a bad experience with anyone at the front desk! But Diana seemed to go above and beyond with an excellent attitude. Great Dr.s and a great team! I appreciate you all!! Thank you again!!! Amy Reed

i went in the beginning of this year because i was in horrible pain and they said i was fine then…read morethe next day i was in the ER and got diagnosed with type of diabetes which has no cure , thank you for saying everything was alright. DO Not come here just go to the ER.

Wendy is a great nurse and assisted me :) she was nice and the assistance was quick I would come…read morehere i recommend parents taking their kids here it's great they assisted me fast and professional -Maria Aguado PS I'm a child writing this

My son needed to have an ultrasound done here and it was a smooth and pleasant experience. Check in…read morewas quick, the staff was very professional and the ultrasound tech made my son feel comfortable that I didn't even need to hold his hand! 10/10 Service. P.S parking is a bit of a hassle because of the way the plaza is set up

The parking lot is next door or you can valet. Don't forget to get your parking ticket validated!…read moreYou will need time to go park then take the elevator to first floor and walk over to the medical building and take the elevator to the correct floor. Checkin on kiosk. Get your ID bracelet for every single appt. Then you will most likely wait a few hours before being seen. If they call you and ask if you can come earlier that doesn't mean they will see you earlier. I did that and that just meant sit in the waiting area longer. They have coffee and bathrooms in the lobby.

Appointments mean nothing. 4 hour delay 3 mos ago. Today 10/14 1\2 hour and counting. Not even the…read morecourtesy of an explanation.