Untrustworthy, dishonest, rude, scam A purchase was made on this website without my consent. I emailed them multiple times about it right away, as my bank alerted me of the fraudulent charge. They emailed me telling me they had already shipped the item, then within minutes they replied to my emails from the day prior pleading them to cancel the order. I agreed that if I received the item I would just return it for a refund. I had to reach out to the post office to intercept the package bc they sent it to someone else's address. Over a month later, and it's safe to say I'm never getting the record so I can return it. read more

Ordered a "signed with message" LP of Sophie Ellis-Bexter. What arrived was just a signature from her. On emailing them asking if there had been an issue, they did not apologise and never gave a reason for the lack of message I requested in the order email. Many friends had the same issue. Sophie EB's team responded saying Banquet never gave them any messages. Completely useless company who lured us with False Advertising. read more

I always like to try to buy music here because it's just so nice to have an independent record store in my home town. I totally agree with Cari S. that the staff here are friendly and helpful - twice when I have been in looking for something they didn't have they immediately offered to order it for me (this reflects the only downside - their small size means they don't always have everything in stock). They also have good deals on records that are one or two years old. What I like most about them is that they support local bands and new bands - again as Cari S. says you can see bands play here that go on to have a lot of success e.g. Noah and the Whale. Also they have a show with the Futureheads TOMORROW, that should be a pretty fun gig. read more

Once upon a time, when you wanted to hear a new song, you got on a bus, or on your bike, cycled to your nearest record shop, spent a happy hour flicking through cds and vinyl, had a chat with the friendly music -obsessed staff who gave you their recommendations, then you went home with your new purchase. Sorted! Does anyone else miss those days? Hell, does anyone else remember those days? I do. And guess what? These places still exist. MP3's have not obliterated music completely. If you want to recreate the old school vibe, head to Banquet Records, which will indulge your retro desires to your hearts desire. Banquet Records, which actually started out as Beggers Banquet - aka the famous record label, pop pickers - has been running for roughly 20 years. As well as the shop, they are also a record label, and do indie music nights at the nearby club McCluskys, where they also have bands playing - bands playing in the past have included Hot Chip and Foals. The shop, although relatively small, houses every kind of indie music that you could hope for; they have a special section devoted to Indie/Emo which is one of the most popular genres for them. I found out last time that I was here that they support local artists and bands by selling their cd's on sale or return, so if any of you have any cd's, bring them in here. Plus, don't be intimidated to come here if you don't know your drum and bass from your brake beats - I sure as hell don't! The guys are all very friendly and helpful, and will point you in the direction of a cd or record that you might like if you want any suggestions. They can also get cd's in if they don't have them in stock. read more

Banquet Records - Music & DVDs Near Me - Kingston Upon Thames, XGL

Absolutely dreadful service. Ordered a signed Tom Grennan CD which arrived with a rip and case-indents on the back cover. E-mailed in and was advised by Ben who unapologetically said that as this was on the back cover a replacement could not be offered, and this damage should be expected because the covers had been handled by a human. I asked why I could not just send the copy back for another given that there were 200+ copies in stock. After several e-mails back and forth Ben still insisted that he could only offer a refund - return postage at my cost - and even went so far as to advise I should not order another copy from the store because imperfections were to be expected. I was disgusted that Banquet could defend sending out such inferior goods and I e-mailed Jon Tolley who owns the store to complain about the situation, but I received nothing back. If you must order from Banquet, order through their eBay store where you get free shipping and if there is an issue, they have no choice but to offer you a pre-paid returns label. read more

What an incredible record store!! Independent record stores are getting in short supply due to large supplier chains, but Banquet Records has been able to compete and develop a lively community surrounding a shared love of music. When I cycle back form work I occasionally see large queues outside, either for a new release or a gig in-store. That's a pretty cool concept that I need to explore more and review a gig here. I go in every couple of weeks to check out the LP's to see what's going on and I have come out with some bangers. The highlight for me has been Dilla's 'Donuts' Multiple Vinyl record with first edition cover artwork. I couldn't believe my eyes! I had a good chat with the guy at the counter about Dilla and his impact on HipHop. Really cool store with very cool staff. I will always be using this store! read more

Ordered a record from this shop and never received it. They were nice enough to respond to my email inquiries regarding the shipment but I never received my purchase or a refund. I reached out to them after weeks passed and together we discovered it was shipped to the wrong address. They blamed me for entering it wrong during the checkout process,which is strange because my browser auto-fills form information for me. Sure, fair enough,but even if I was at fault the situation could have been avoided early on with an invoice or receipt emailed to me after the completion of purchase with all my information as listed in their order system,that would have allowed me to alert them of the error so it could be corrected. I received a purchase receipt but it didn't have my mailing address listed,naively on my part I just assumed everything was correct and ready for my order. I consider my lesson learned regarding purchasing from this shop. Also,they also couldn't provide tracking information which makes a storefront seem suspicious. Who can say whether it was ever sent at all if there's no documentation proving so. Maybe it wasn't,I'll never know. read more

Five star record store. Love this place. Loads of great records whether you like rock and Roll, drum and bass, Indie, lo-fi, jazz, soul everything really. Staff really know their stuff. I mean like really and without being patronising in a High Fidelity jack black kind of way. They really can help you find something new to listen to that you will enjoy. They also run events. For the last decade there has been instore performances from the likes of Jamie T to Laura Malling. Getting into one of these in small shop gigs is as easy as buying the artists forthcoming single. They also do shooping online and by mail order which is cool and very realiable. I have bought from them online a few times. They also love their local community and host weekly clubnights for those who love the indie music so therefore are popular with those 16-25 all year round from the students who go to Kingston to those who come back to SW London/Surrey area in the holidays. These are called New Slang and have just moved from the Works nightclub to McClusky's because the works isnt really the scene for music fans who dont like garage and whilst it is skanky, the drinks are cheaper in McClusky's! OhI almost forgot to mention. They are the shirt sponsors of the local football team Kingstonianfootball and music, a match made in heaven I reckon! read more

If you're looking for a record store, you won't get much better than Banquet. Whilst prices tend to be a little higher than what you'd pay online it's everything else that they offer that makes the shop great. At first glance, Banquet doesn't look like anything special, three rows of LPs, one of CDs and the standard array of "What's New" and "Sales" items advertised above them. The in store collection covers most genres and is reasonably priced, although if you're looking anything in particular the best option is generally to ask at the desk where the generally happy and helpful staff will look up if they've got it. What really makes Banquet shine are the gigs. Covering various venues in Kingston: instore, The Hippodrome, Fighting Cocks, The Peel (RIP), McClusky's and even All Saints Church, Banquet organise numerous album release and general tour shows throughout the year. The selection of artists is excellent and ticket prices are good; For instores they're often included in the price of an album, ideal. This makes Banquet the hub for Kingston's music scene and definitely worth checking in on if you're in Kingston for a few days. read more

Poor service. Not much point in pre-ordering when I could have bought the record off the shelf by now and yet still have not received it from banquet (despite them claiming it was in the post a week ago). No response to emails and seemingly unable to help on the phone read more

Quite frankly the best record store I've ordered records from. I ordered a limited pressing of Real Friends from them and they had it shipped to me in record time all the way to the states for an incredibly cheap shipping rate and even included a hand written not thanking me for my purchase... thank you again dan you guys run an amazing business keep it up! read more

One of the last living independent record shops.. Let's keep it going!! X

Best Record Store ever? Surely yes. Extraordinary friendly staff, great Mailorder and big player in the kingston music and party scene. Thank you for everything so far. read more

My favourite record store, everyone is really nice and it's a great community of people who love music. The shows are great and always for not much more than the price of the album. read more

They shipped vinyl in a padded envelope. Ben refused to admit this mistake and offered no apology. He continued to waste my time by dodging questions. Perhaps he should run for elected office. read more