Well...where to start. "Kevin the Ghoster."
Everything was great for the past three years. Expectations are basic grass cutting, snow removal. Grass cutting was adequate (not professional yet did the job, and yes per other review not as reliable as desired but was ok w/it.) We had no snow.
Kevin makes a good first impression, comes across as an earnest and nice guy. On the flip side he is passive aggressive, carries a chip on his shoulder and keeps it well hidden. He has a history of ghosting customers (not just us.)
He never mentioned problems. He has been paid on time every time. We treated him w/nothing but respect - and so to get a text message saying he will be by in a few days and then months pass - NOT PROFESSIONAL.
To be a customer for 3 years and to not even extend a courtesy of letting us know, not cool. We were patient, tried - all ignored.
He is a master at social engineering so you will see Venmo only shows the positives for example.
Overall, pick another landscaper as you do not want to build a relationship to then get ghosted and leave you hanging. read more