Really bad service! Also the front door doesn't close right…read moreso it is warm in there , I could ignore that but I was not treated well at all

BoA branches are usually pretty similar so reviews don't change much excpet for accessibility and…read morestaffing. I rarely visit branches these days but BOA is one of my banking spots that usually have me visiting the branch. It also seems that BOA is continuing their branch consolidation. Happily this spot is not far from me. This spot is right on the corner of University and McNab and they have their own lot. It is very easy to access from either side and it's an easy in and out. It's also very accessible for all with the long ramp here. My only current issue with banks theses (I am a former banker) is that they working with fewer people in their branches as so much information is available on-line. The issue is that i'm at the branch because the information I need or task I want to complete cannot be done on-line. The branch staff is extremely courteous and very helpful. It is a pleasure to come in here and always want to complement the staff on a job well done, especially during these very challenging times. KUDOS to the team at Bank of America Financial Center

This branch has both a walk-up and a drive-up ATM, three lanes for assistance with deposits and…read morewithdrawals, along with a lane for business transactions (Commercial). Inside, they typically have two, even three tellers, as well as three to four bank officers who can assist with regular banking needs; such as IRAs, College Savings Plans, Credit and Lending, and other types of investment banking. In need of notarizing a document, I walked in to my local Wells Fargo branch in Tamarac with only a few minutes to spare between work and Summer Camp dismissal. Knowing the drill of going straight to sign in, I sat down with two other customers in the waiting area. Minutes thereafter, Raquel walked up and greeted me. Having stated the nature of my visit on the Sign-in sheet, she addressed the fact that the Notary Public left earlier in the day due to an unforeseen personal matter. She apologized for the inconvenience and asked if there was an immediate deadline, or if I could return the following day. I acknowledged the ability to return. She then offered to take me right in to her upon arrival on the next visit. The following day, Raquel was clearly happy to see me. She greeted me with pleasant demeanor and took me right in to Linda. What an extraordinary experience they offer. Linda and I talked as she brought out her notarial seal and log book, made a few witty but complimenting jokes after taking a gander at my Driver's License (you have to see it) and as we were wrapping things up, Tanya, the Branch Manager, came over and asked how everything was going. I took the opportunity to commend her for the outstanding staff working at the branch, and for the repeated excellence in Customer Service that I have received since the most recent team takeover. I have been a customer of this branch since before WF took over from the previous financial institution. Since that time, there have been several managers and their teams, but none have been as professional and caring, personable and knowledgeable of the products and services like the present team is. I would venture out and say that founders, William Fargo and Henry Wells would be proud! And what I love most is that they treat their customers as if each had millions invested with them. In my former years, I worked for financial gurus and executives that have gone down in history for the proverbial good, bad and the ugly; so I will refrain from name-dropping, but you can trust my assessment when I say that this branch would serve as the right business model for all others! Collectively, this team exemplifies the following: "We have one very powerful business rule. It is concentrated in one word: Courtesy." --Henry Wells I will be going back in the next couple of days and if you're in the area, I encourage you to bank with them too!

This is a horrible bank. They have a decentralized customer service apparatus that doesn't have…read morerelationship managers that can help you with requests. Instead, even if you have millions of dollars in their bank, you can call your relationship manager and they will give you an 800 number to call instead of helping you with your problems. Other banks that I work with have relationship managers that own problems when they arise. If they don't know the answer, they will get you an answer. That's how banking should work. The only thing that relationship managers at Wells Fargo will do for you is sell you an additional service.

I come here all the time to get change and for my personal needs and they're always very nice and…read moreaccommodating.

I am here now for a 1pm appointment and the time 1:06pm. They just called the 12:45pm to be seen…read more Very poor customer service. I will not be coming back to this location again.

Wow, my first painless experience at a PNC Bank after a long string of torturous experiences (see…read moreprevious review). I was greeted by teller Ashley - friendly and smiling. She knew exactly what I needed done after a quick glance at my documents, took care of it, wished me a great rest of my day and I was on my way. I am stunned by her excellent customer service and hope that Ashley is here to stay.

This Bank used to be my all-time favorite. The staff used to be caring, courteous, and super…read morefriendly. However, I have been with them over 20 years and I will be pulling my money out of there! I received the absolute worst customer service two days ago and just believe that the all new staff is absolutely terrible!

I have been visiting this bank on behalf of my elderly parents for the last year, due to Covid-19,…read moreto assist with their banking needs. I have to say, every time I have visited, they have provided fantastic customer service! And this is all through the drive through, as the actual office has been closed to the public (due to Covid-19!) Yes, sometimes you have to wait a little longer to get to the front of the line, but when I do, the tellers have always afforded me the same amount of attention I assume they are providing others ahead of me and with kindness. This has been a tough 12 months for everyone and I really appreciate the excellent customer service they provide! I definitely recommend this location!

Although there is room for a drive-thru it is not functional. The drive-thru ATM is out of service…read more Walking inside to the ATM in the lobby, it does not give receipts nor does it tell you that it does not give receipts. Overall a really bad experience and a horrible parking lot layout.

Don't even bother going to this bank if you need to use the drive thru atm, it literally never…read moreworks anytime you go. Get it together chase!

This location is closed. Don't go here and waste your time. I went there and the ATM wasted working.read more

I can only give this branch 3 stars because I have never been inside to know what the interior is…read morelike or what the tellers are like. I have only come here because of the convenient ATM drivethru! I will have to update this review once I have a chance to enter the bank and conduct my banking business here... But I do everything on-line!!!! Ugh!!! LOL

They have a screwed up check cashing policy. You have to go accross town to cash a check…read more Don't bank here if you like convenience

Great friendly professional bilingual staff. Conveniently located easy parking. Great branchread more

This review is for counter service…read more 4 for the big box bank extra happy contrived concern personal-seeming customer service while you wait randomly forever. Funny, this visit, there were quite a few happy go lucky reps running around behind the counter, in and out of the back. 1 star for no distinct line at all for counter service.....you just stand with a bunch of other folks aimlessly on a large carpet with a big green square in the center. Remember in elementary school dodge ball, where everyone stands inside a big circle drawn in the dirt and strategically places themselves, waiting to get hit? Or not. Reps at the counter ask whoever is standing there if anyone is conducting a certain kind of transaction, then motion the first hand to go up that person to come on up. Huh. 1 star for the one time I went to cash a few checks someone wrote me, the cashier shorted me $13........they go in the back with your checks and your ID (did you run my credit/lexis nexis?), return a few minutes later with your cash stuck inside an envelope, presumably for safety reasons and ask if you'd like to start an account if you don't have one. Oh no, honey.......pull it out and count my money right herr. Thank goodness I added it all before. I made her bring back the actual checks, recalculate the total. Yup. Short, $13. I ***hope*** she didn't do that on purpose. Grrr. At least rope off a line. I'd rather bank small.

This is to balance out these negative reviews. This is for Denise. I came here to open up a…read morebusiness account and she already added her personal touch and told me "when I tell you to come, you come. I'm the manager around here" gotta love the realness and she reminded me of a few people like her in my family. She makes me feel that I am right at home. She got straight to business, made me feel welcomed and comfortable and really gave me that personal "I got you" type feeling. In one day, I'm already known by name. only been to this bank for 2 days and I already know I'm gonna be family here. From Zion to keverson and even Ken who I've spoken to, they all are so kind

This branch is now closed. Anyway, overall in the past couple years I have seen a decline In…read morecustomer service. I had an appointment for 1:30 pm. I arrived ten mins early and found nobody at the reception/check in desk until 1:36 pm. After I informing the agent of my name and reason for my visit, he informed that the representative would be with me soon. While I was waiting other customers who had appointments saw their person within five minutes of sitting down. One customer had an agent waiting for him and his family by the lobby door for their arrival. They received a warm greeting. The customer must be a multi-millionaire. At 1:55 pm, the person who I had the appointment walked out her office with another customer in tow. She just looked at me without saying a word; ie, no apology, no greeting, etc. At 2:05 pm I got up off the couch, looked at the desk agent and said, "I had an appointment at 1:30 pm!. Good bye!" I then walked out. This is not the first time I have had an appointment and I had to wait more then 15 minutes. One time I had to wait because the entire platform staff decided to all go out to lunch at the same time, but they did not return at the same time. When i completed the survey of my experience I stated events ; yet, I never even heard "we are sorry.." NOTHING! So, I am now banking at JP Morgan Chase Bank.

This bank is the worst bank ever. Starting with the ATM's they literally take 5-10 minutes to get…read moreor deposit cash. The place has 1-3 employees at best with a manager who does nothing but look busy and greet people. You go there and literally one person can be waiting for an appt and they say oh no appt today were booked lol. If I can rate this 0 stars I would have. Just shut it down already the place literally has a drive thru that doesnt work cause they dont even want to hire enough people to work it.