Top notch. Ms. Norris-Li has a high level of knowledge, skill and understands clear communication…read more I also found that she works very hard for her customers for which I was grateful. I was always confident and secure in the knowledge I was getting the very best. Big recommend! Thank you!

Sean is absolutely brilliant ! He made every single step of the way very easy and clear…read more He walked me through the whole process with an easy to do list. It was my first mortgage and I can't think of anyone who would have done a better job. I wholeheartedly recommend working with him, he will never disappoint. Thank you so much Sean, you are THE best.

My agent was Sean Collett!! He was AMAZING!! He made a way out of no way!!! My "big bank" was…read moregiving me the run around and what took them 30 days took shawn like 3!! If I ever have to purchase again, Sean will be on speed dial!!

Long long lines to see 2 tellers One atm out of order…read more Lines very long here....it's before noon These tellers work hard to keep the line moving.

Was at the Augusta location a few days ago to get cash, I could have used the ATM, but I'm paying…read morefor service. 4 persons ahead of me with 3 active tellers, and after two are serviced one of the tellers just starts shutting down, oh look, it's almost 4Pm! That's ridiculous with members in line waiting to conduct business. We're not customers, we're members, if I wanted bad service I'd go to a local bank, that I don't like using. I'm going to remember this around voting time.

Absolutely one of the worst experiences in my life. I had a loan officer who did not do his job nor…read moredid he know how to do his job. This was a six month process that should have only taken a month. He applied for a USDA loan for which the house wasn't even qualified for and I wasn't notified of that until a few days before closing and five months into the process along which he made NUMEROUS mistakes that ended costing me thousands of dollars and also caused me to become homeless and have to live in a tent for months because of his mistakes and the amount of time that it took for his mistakes to ruin my life. Not to mention losing my dream home.

If I could rate Liz Ciardi lower than 1 star I would. Prime Lending is fine, but Liz took a…read moreslightly stressful experience and made it horrible. She may have done everything correctly but she has a way of instilling panic in everybody, the borrower included. I lost my job after getting preapproved. These things happen. I found another job and we continued the process. She also tried to convince me that "pre-qualified" was the same as "pre-approved". WTH? Sorry Liz, I don't mean to tell you your business, but they're not the same. After demanding to get pre-approval she finally got it done. She makes you feel like she's doing you a favor by allowing you to pay her to provide a home loan. You feel like you work for her. I'm not a dramatic guy, and I'm not prone to exaggeration ... I'm in technology sales and I deal with boardroom presentations and daily forecast calls and stress like that. I threw up twice after dealing with Liz on this loan. If you go with Prime Lending (Kelly Ludwick is a rock star) do NOT go with Liz Ciardi. I can't emphasize that enough. Liz, if you're reading this, please know that I'm a Christian guy and non-vindictive. Don't do this to your customers any more. Life is too short to be this way with people.

Kerry Rhein King is a blessing to have in your corner! She and her staff will take care of you and…read moremake sure that every base is covered when you're buying a house. I know that she took care of me, and in this economy, I thought that I was CRAZY buying a house. Any stress that I had was self induced. I thought that the house buying process was going to be stressful and nerve wracking, but the people who told me that didn't come to Kerry and her crew. She's the absolute best. She texted or called me throughout each step and made sure that i understood every document that I signed and answered every question (no matter how it sounded). She'll find EVERY incentive that she THINKS that you might qualify for. If you need to buy a house, COME HERE!