This bank lost the documents or had no record of them that I emailed and got confirmation from the…read morelady in that department. So,it took them two days and two different appointments to close out my mom's account for probate purposes. The associate seemed incompetent and the Manager did also. Maybe that explains why I didn't see but a few customers in the two days and 4 hours I was there. Terrible bank.

Love this place! They make banking easy! Notary service, their own Coinstar like machine, quick…read morefriendly tellers. A Fat Cat saving program for kids. Discount tickets for theme parks. Free tax services. Investing /saving advice. Just plain helpful people. Recently had a new Debit Card sent out because of a data breach with a merchant I used a card at - solving problems before they happen. I like it!

I have been banking at this Woodforest branch for many years. The employees are always so helpful…read more They go above and beyond on a regular basis to make your banking experience as seamless as possible. I am grateful for each and every member of the staff at this location, but Jennifer feels more like a family member at this point. Thank you for your amazing customer service!!!