I recently had an appointment to get my haircut at Bangs Salon, I am not going to say the stylists name because I truly think she's a great stylist. I just ended up with a bad cut.
I saw a Groupon for the salon and thought it was such a great deal, but I should call and see if they have any openings. My appointment was on a Friday night, I started with long curly hair and wanted something dramatically different. When I called to schedule my appointment I made it clear that I had thick hair, was doing a drastic cut and wanted someone with experience. I arrived for my appointment and explained that I wanted to go a lot shorter, that my hair is naturally curly, thick and from time to time I straighten it. She was super receptive and friendly, I left feeling like I got a great haircut (which she curled). A day or so later I washed it and let my natural curls come through, it was great. Totally cute but a little heavy at the ends. Come Monday before work I straightened it, that's when I saw all of the problems. There were a few chunks that were an inch or so longer than the general haircut, and to top it off my right side was quite a bit longer than the left. The next day I emailed the Salon, they asked if I could come in that day and if so to give them a call. I called in and the woman helping me was rather rude and kept trying to schedule me with whoever was available (I felt like I was headed for another bad cut), then I asked to clarify if I was expected to pay for it or not. She abruptly put me on hold, I was getting rather frustrated because I had a feeling I was going to be stuck with my haircut. That's when the owner Leann came on the phone. She was so kind and understanding, offered to see me HERSELF that same day for no charge. I am the kinda person who feels terrible complaining but she was so kind through it all. I was washed, blow dried and then straightened, she went through and fixed every single layer. Thinned things out to cut back on some of the bulk, balanced things and sent me on my way, even told me to message her once I wash it to let her know how it works with my natural curl. I have never had such a great interaction with an owner of a business. She was ready and willing to do right by her salon. read more