This company is facilitating phone scam operators. If it were possible to rate them at -10, I'd do it. Here's the text of the complaint I sent to the company:
To whom it may concern,
I am under no illusions regarding your company taking responsibility for its actions and am fairly certain that bandwidth.com will do absolutely nothing about any of the complaints they've received/will receive in regard to the telephone scam operations your company has enabled, so I reported your company to the FCC. After looking into this a bit, I'm thinking of also filing a report with the FBI and the FTC as well as the Attorney General's office. It's late, so I'll get on that tomorrow. Meanwhile, here's the result of the havoc your company has created or enabled, intentionally or not, congratulations:
Apparently, a virtual army of scammers is using phone numbers registered with bandwidth.com VOIP, masking their identities via exploitation of bandwidth.com's technology (or bandwidth.com is helping facilitate that?). There are plenty of complaints on your Facebook page, including from the dentist's office whose phone was hijacked thanks to bandwidth.com facilitating anonymous telemarketing/phone scamming: https://www.facebook.com/bandwidth?filter=2 (I particularly like bandwidth.com's generic responses to consumer complaints.)
Here's the article/video via Miami CBS Local: http://miami.cbslocal.com/2014/03/17/ft-lauderdale-dentist-claims-phone-number-was-hijacked/
Bandwidth.com appears to be oblivious to consumer complaints.
This is happening all across the country as well as in Canada. A Google search using the keywords "bandwidth.com calling and hanging up" produced a ton of results reporting complaints about numbers associated with bandwidth.com from area codes across the nation: http://search.aol.com/aol/search?s_it=topsearchbox.search&v_t=keyword_rollover&q=bandwidth.com+calling+and+hanging+up
Threatening phone calls:
According to complaints, this bandwidth.com associated phone number is impersonating law enforcement, the State Attorney General's office, making false claims to people's employers and verbally abusing people over the phone in order to get them to pony up to avoid nonexistent lawsuits: http://whocallsme.com/Phone-Number.aspx/7606248866
This 707 area code phone number is also registered with bandwidth.com: http://www.whitepages.com/phone/1-760-282-4216
*Scammers are using the number to impersonate law enforcement, attempting to "collect" on fake payday loans, threatening people with jail and lawsuits over loans they never took out, demanding personal financial information, having in their possession the last four digits of recipients' social security numbers, according to the complaints: http://800notes.com/Phone.aspx/1-760-282-4216#p695387973788807460
And the list goes on: https://www.google.com/#q=bandwidth.com+calling+and+hanging+up
I started doing some research tonight... and why did I? We've been getting calls on our land line several times daily for several weeks now. They show up on caller ID as "out of area" (except that they're calling from our area code). I never answer as I don't recognize the number and anyone masking their identity isn't getting the time of day from me, but my husband insists on answering the phone when they call. Whenever he answers, there is no response, just background noise. My husband called the numbers back last night and received messages indicating that the numbers are "not in service."
So tonight I looked up two of them. One of the numbers is listed as "unknown in Colorado" even though the caller is calling from my area code. The second one is listed as belonging to bandwidth.com, Colorado Springs, CO: http://www.whitepages.com/phone/1-719-325-8760
I filed a complaint with the FCC this evening: https://esupport.fcc.gov/ccmsforms/form1088.action
I've suggested to anyone registering complaints at the various consumer complaint sites receiving such calls to look up the numbers online thru Reverse Lookup White Pages and then report them to the FCC if being harassed with repeated calls that result in the caller simply hanging up/not responding.
Otherwise, I am advising that consumers file a complaint with the FBI if the caller is making suspicious threats of legal action. Local law enforcement may also be contacted. And as this friendly dentist just showed us, contacting the local media is a good way to get the word out in addition to filing a complaint. You may even make the national media soon.
BTW: One person told the caller that they're on the Do Not Call List (as others have done), claimed the caller said that "the DNC list is a government joke and our government is no more" - any guesses as to which anti-government US political faction is behind it? The so-called "fee market" at work: http://www.whitepages.com/phone/1-202-455-8888
Karen Freed
Colorado Springs read more