If I could give this a negative amount of stars, I would. I began banking with Bank of Mississippi in 1990. Bank of Mississippi eventually became BancorpSouth and now it is Cadence. Their "customer service" is absolutely horrible!! I am moving money out as we speak into bank accounts at a different bank due to the way I was spoken to a week ago when I called their toll free number. I talked to FOUR people before I ever got semi-close to a resolution. I've had to get THREE different debit cards from them in less than 8 months because of attempted fraud, so I was told. Do you know what a nightmare it is having to switch debit card numbers on a bunch of accounts? You probably do, because judging by the reviews, I'm not the only one having problems with this "bank." They asked for my address, a recent transaction, and two other pieces of information all four times that I was transferred to different departments. They apparently haven't been trained in "warm transfers." Absolutely ridiculous to be completely out of energy from having to repeat 4 pieces of information 4 times. Sixteen times. Beyond comprehension and beyond ridiculous! In addition to my issues, I attempted to get the customer service reps to look in to my son's account. My son is stationed in the Middle East, as he is in the Army. He had "fraud" on his account, so he had to close his debit card down the end of June. It is now August 19. Would you believe that they have had to send him 3 different debit cards in this nearly two month period?? Then, they had the audacity to charge HIM a $30 expedited shipping charge!!! Are you kidding me?? Is EVERYONE there totally asleep at the wheel?? His account was as follows: he gave the correct address to the Cadence representative and somehow that went to an entirely different country because they listed the WRONG country in the address. When he called to get a status on the card, Cadence said Fedex was in control of it. He called them back eventually and stated that the card was going to the wrong place because they put the wrong APO address and that automatically made this Cadence representative think the card was lost. He eventually spoke to a 4th representative, which has been within the last couple of weeks and she said the card was not able to be activated because a previous representative thought the card was lost so they automatically sent out a new card. Cadence took $30 out of his account for expedited shipping and yet it was Cadence that messed up because the card he got in the mail a few weeks ago does not even work! So they are trying to stick it to a 21 year old soldier who is overseas serving his country just to rack up fees. Bravo. What a way to salute those serving your country. He has not been able to access his own money since the end of June! I plan to send this in letter format to the bank CEO, Dan Rollins. I also told the representatives last Monday that this 34 year relationship is quickly going to come to a halt. They did not care in the least bit, as I expected. Do NOT waste your time banking with Cadence Bank. They apparently think they are too big to fail. read more