We had Balwyn Events style our wedding venue and provide bouquets and button holes. Florist/stylist never once called me back or responded to my emails after our first meeting where I paid a deposit, I had to go through reception to make sure the florist even received photos of what I wanted- never confirmed by her once. When she needed to talk to me she could call however. Like on my actual wedding day to bark at me down the phone "if you want your flowers you'll have to come and get them" as she didn't want to park and deliver the flowers to our hotel room. After hanging up on me she ignored two calls from me half an hour later, never made me aware of where she'd left the flowers or if she had just left. My bridesmaid rang reception and they said they had had flowers dropped off but didn't know where they were for.. I have still not heard from them to this day. That summed up their absolutely ridiculous level of service. The button holes were suppose to be at my now-husbands earlier than mine and arrived just as the photographer was leaving. Some delivery boy dressed in black literally thrust the box upon my partner and drove off- we now realise that was because all flowers were brown/dead on the outside. Our photographer (who actually cared about our wedding) pealed dead layers away- which was such a great use of resources.. We also heard from my make up artist who had gone to a Balwyn Events function the day before that they had delivered the wrong flowers and half of them were dead and needed replacing. This company is rude, impersonal and definitely not worth anywhere near what they ask in price. Save your money for a company that actually care. They (A snarky, young flippant receptionist) harassed me with calls/emails/the threat of not ordering the flowers if they didn't suddenly get a payment within an hour even though I was interstate and they knew this. No warning..
Multiple aspects of what we had discussed and written down at our meeting were completely absent. i.e zero floristry on the bridal table, just tea light candles. The florist had originally told me that tea light candles in that venue wouldn't work at all. Our actual venue and planners also had a very negative vibe toward us using this particular company when we mentioned they'd be styling. Save your time, money and disappointment.
A wedding is a celebration, something special. These people will bring you down. read more
