What a disappointing experience for my family! We were in town for the weekend and had a few hours to kill in the Inner Harbor area. Being frequent visitors to Gettysburg, we chose this museum.
The space is small and cramped, and quite frankly, haphazardly mixed with category and themes, which was actually ok, given the tiny space constraints. We decided to enjoy it regardless.
At the end of the very short browsing session, I decided to grab a couple of bottles of water for my teenage daughter and her friend. I returned to the ticket area and gave the gentleman a ten dollar bill ($2 for both waters). He instructed me to place the two ones for the water into the donation box. So I asked him for those two ones, as he gave me one $5 and three $1s. At that point, his supervisor, a rather unpleasant older man, intercepted and questioned what we were doing. He also questioned whether or not we had even paid the admission fee for our family of four. My husband had paid our $10 total admission upon entrance, as you immediately enter to the desk of the ticket agent. Slightly offended that I had to point to my husband and explain that yes, he paid for all of our tickets, the older man was continuing to make childish smirks and eye rolling motions. When I questioned if there was a problem, he stated that he believed when I was given the $8 in change, I was given "quite a few extra ones". At that point, I pulled the crumpled money from my pocket, showed him, he rolled his eyes again, and I laid the money on the counter as a donation.
I told him, in the most respectful way that I could, that he ruined the experience for my family over just a few dollars, which he was wrong about, and then I left.
Hopefully the donation money goes to hire people who care about customer service as much as they care about the history of the city of Baltimore. read more