I pay nearly 90€ a month, and still I'm treated like a second-class member -- just because I'm not…read morepart of one of the corporate-sponsored users who come here via an app. Holmes Place clearly prioritizes them, while those of us who pay full price are ignored, overcharged, and blocked without a proper explanation.
Facilities are constantly broken: saunas don't work, the pool is regularly out of service, water pressure in the showers is pathetic, and the toilets in the ladies' locker room are dirty and limited. This is a luxury-priced gym running with budget maintenance -- it's absolutely unacceptable.
Today I was denied entry due to a billing issue caused by them, not me. When I tried to explain, I was told: "You're lucky you live here and not in America." That kind of comment is unprofessional, inappropriate, and frankly, disgusting.
And to top it all off, they deleted my previous review -- silencing my voice instead of addressing the feedback.
Holmes Place doesn't care about you as a person. It cares about your company-sponsored app access and about draining your wallet. The service is terrible, the communication worse, and the human experience today left me feeling humiliated and angry