I chose Tucson Balloon Rides because of their excellent reviews, so this experience has been very…read moredisappointing. My hot air balloon ride was canceled, and while I completely understand that weather and safety always come first, I was initially more than willing to reschedule. After several days without any communication, the company finally responded on Saturday exactly a week after canceling the flight and explained they had been out of town, which I completely understand. They asked me for dates that would work to reschedule. However, after the lack of communication leading up to that point, I decided I would rather receive a refund instead. Since requesting my refund, I have not received any further response. I have followed up with text messages, emails, and phone calls, but I still haven't heard back. My disappointment isn't that the flight was canceled--that's understandable. It's the lack of communication throughout the process and the fact that, after requesting a refund, I've been left without any updates. When customers pay several hundred dollars in advance, they deserve clear and timely communication. I truly hope this can be resolved soon because I chose this company based on its outstanding reputation, and I had expected a much better customer experience.

Kevin was efficient, fun and informative. We felt totally…read moresafe and for a first time balloon ride it was super fun. My wife and I had a great experience!

Had a fantastic first gliding experience! Not only was it fun but I learned so much during the…read moreflight. Highly recommend!

This was a really amazing experience! My first glider ride, and I look forward to going up again in…read morethe future. Phil was great about explaining the process and sharing about all the spots we were soaring over. A wonderful birthday gift, and a good way to experience something exciting and unique!

My tulip tour was phenomenal. It had Bern on my bucket list for years and all of the expectations…read morewere satisfied.

Eric rosenberg, owner, will not respond to multiple requests from a loyal and repeat customer since…read more2006. he is refusing to address a $4046 trip that never took place. poorly planned flights by the company coupled with unavoidable travel problems made the logistics of executing the itinerary completely impossible through no fault of my own. despite the fact that i was unable to make the trip, i was more than willing to pay for the one way flight that i did use from tucson to dallas. however, none of the other prepaid services such as hotel, transportation, food and guided tours were ever rendered to me and are therefore due to me via refund, or at the very least as a future credit. i am only interested in getting what is justly due to me and the complete refusal to address me as a valuable client should raise red flags for anyone considering using this tour company. he and his company are a disgrace.

By far the best experience I've ever had in my life. The customer service went above and beyond,…read moreand I felt very welcomed. The store was very clean, and I was very impressed with the overall experience. I will always recommend this place to my friends and family. 10/10 experience -- highly recommend!

This is a fantastic dive shop with great classes and takes lots of dive and Freediving excursions…read more Everyone is super knowable and helpful.

Wow! What an amazing tour. My daughter and I had an incredible time and our guide Tafe was so…read moreknowledgeable and interesting! Loved seeing the San Xavier mission and the sneak peak of the boneyard was fascinating! We'll be back to do the missiles, planes and bombs oh my tour to see the air and space museum. Highly recommend these tours.

Friendly, good customer service. Nice Pilot Lounge. Treated me and my little plane like one of…read morethe big boys. I'll be back.

Wish there was a sixth star I could give them. I flew down from Phoenix in my RV-14 to visit Pima…read moreand, despite only taking on only 6 gallons (a buck cheaper per gallon than Signature or Atlantic), there was no ramp fee, security fee, etc. I was organizing an Uber over to Pima when the counter attendant suggested I use their crew car. I demurred saying we were going to be gone 2 to 3 hours but she insisted. Nice bunch of people!

What a huge disappointment! I purchased four tickets for the…read moreCrawler for May 4, 2026 for 1:30pm. Two tickets were for my visiting brother and his girlfriend. We were early as two people in our party were handicaped and I wanted to make sure we could get good seats together. When it was time to load on the Crawler we all got into our seats, happy. Then the uncaring driver says we all have to get off "because that Crawler had be "charged". On top of all of us having to get off, now we were not in a position to get decent seats. Then the driver rolls up a tiny stretched golf cart, so small that only three people could fit in a row of seats so I had to move. The uncaring driver ignored my wife and my brother struggling to get in the stretched golf cart and only got a step to help them get in after I spoke up. Everyone was so tight that a couple people had to ride backwards on the back of the cart. The driver hardly told us how the earbuds worked and I had to share one of my earbuds with my wife whose connection did not function. The scenery was top notch but the Crawler was terrible! On the way back on the return trip we encountered a couple of elderly tourists waiting at a designated pickup spot, but there wasn't a single available seat. The couple, of course, were very embarrassed. The uncaring driver told them he would radio for another Crawler and guess what, a double Crawler drove by us down the way to pick them up. It was the Crawler that had to be "charged" that we were kicked off of. All in all, we were very disappointed! Listen up management, get your act together!

Amazing Tram Ride at Sabino Canyon!…read more I had the pleasure of experiencing a fantastic tram ride at Sabino Canyon, and I can't recommend it enough! For just $15.00, you get an incredible adventure surrounded by the stunning beauty of Arizona's landscape. The ride was filled with gorgeous views of towering cacti, impressive boulders, and lush trees, all complemented by the soothing sounds of running water from the creek. Each twist and turn in the canyon revealed breathtaking scenery that felt like a slice of paradise. The guide was professional and friendly, making the experience enjoyable for everyone. Whether you're a local or just visiting, this is a must-do activity. Grab your friends, hop on the ride, and immerse yourself in the natural beauty of Sabino Canyon. I can't wait to return!

Paddy and crew were fantastic! I would do this again in a heartbeat. Worth every penny…read more Unbelievable experience and fun. DO IT!

WONDERFUL! Through the whole experience I felt safe. The Pilot, Paddy, was so knowledgeable about…read morethe area, about ballooning, the geography as it passed below us & everything! We learned that he has been selected to represent the USA at international competitions several years & at the latest competition in Poland he placed 9th in the world! He is a spectacular person to know.