This is a business and owner that recognize the value of excellent service. Justin explained his quote went over the aspects of the equipment described the timeline, discussed options and then installed exactly as described. During the entire process the communication was just right. Let us know when he's arrive what he would access where he would park. A consummate business owner - you feel like you're investing in a service partner not a hardware hawker. read more

Ball Air Conditioning - Replace 30 yo unit - Heating & Air Conditioning/HVAC Near Me - Jacksonville, Florida

Ball Air Conditioning (Justin Ball, Owner & Operator). Just had a holiday weekend from hell... An HVAC unit bought and installed by AA Repair - North Florida just 3 years ago; which cost us over $7k and then another $3200 only 2 years in; due to their own (extremely green) technician's incompetence immediately following their 'routine maintenance' call; for which they refused to admit accountability. Well, here we are the third year in, and the A/C went out on us again. This time, it was a short in the temperature sensor on the outside unit that was causing the outage and taking the compressor along with it. AA came out, took 5 hours to get it running again, only to have it go out on us yet again 22 hours later. The AA guy comes out for the second time the following day, says he knows there's a short *somewhere* and if it goes out again, just text him. Well, no surprise when it happened yet again for the third time in 4 days. We texted him on Friday, but he never replied. My wife and I decided we needed to find a reliable service. We called Justin @ Ball Air Conditioning and he was out to the house in less than two hours; coming from a previous emergency call. This guy was fantastic. Here it was, one of the hottest weekends in the summer and in 4 hours found the source of the failures, balanced the coolant so that, not only is the unit cooling the house properly, but is also taking the heat out of the house, as well. This makes for a much better functional HVAC, lower electric bill and less of a thermostat degree drop to cool off the house (our home is 2558 sq ft).  This young man, 33, is a real character but exceptional technician -- man, he knows his stuff. He pulls no b.s.; he did exactly what he said he was going to do and more, even without charging me for the extras. When has a Florida a/c company done that before? I thought for sure I was in for another astronomical bill when Justin was done, but to my surprise, the bill was much lower than what I expected. Everything was itemized on the bill, everything was verbally explained in detail to where even I could understand it, and showed me the things he did for which he didn't charge me. After dealing with insane disappointment with AA for 3 years, the wife and I are extremely critical of these service guys. Needless to say we will NEVER call on AA again for any reason, whatsoever. Angie (the AA owner) makes her millions off of taking advantage of hardworking middle class families like ours. It's absolutely despicable. But today we turn a new page, and we have a new technician and a new service plan, for which we're very satisfied. I hope this helps someone who might be in the same position as we were; with AA, or even another company that does 'business' like them. read more

Very professional and courteous. They were extremely meticulously and went above and beyond to go over and groom my ac system. I highly recommend them. read more

I needed a new an old AC system replaced at one of my investment properties and could not find anyone to get to it right away. Mr. Ball went out of his way to help me out and gave me a very competitive price and most importantly, was able to complete the work in a timely manner focusing on a quality installation. So far the system is working great. I highly recommend Justin for any of your AC system repair, maintenance, and replacement needs. He will not disappoint! read more

Completely no show and no call on my appointment time. I gave them a call for a routine annual service and was told they would be there between 3-5pm so I left work early. Come to find out I got a call stating he had another customer call and there's was more of a high priority. I got a call at 3:30 telling me this after I was already home from work. Then we agreed over text that he would come out between 3-5 on Tuesday and again I left work so I could be there. This time around no call, no text, and no show. Will not be calling them again for anything. He only cares about money apparently and since my job was only a service down in Saint Augustine I wasn't important enough. Maybe if you get your customers straight you wouldn't lie to people. You have never been to my house and you did not service anything at my house. Do not sit here behind a keyboard and say I threatened you. I have our texts and nothings says anything other than you telling me what time for an appointment and then you never showing up. I have attached the photo of our texts now. So everyone can see what a liar you just made yourself out to be. read more

Ball Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Jacksonville, Florida

Our AC unit stopped working so I called a few companies hoping to get a response. Justin from Ball Air Conditioning responded within the hour of my message. He had a full day booked, but made time to come to our home (on a Saturday!) to help us out. He offered us some options to solve our problem without any pressure and at a fair price. Needless to say, we were up and running with cool air again on the same day! We'll be using Ball Air for our maintenance service now, they offer a really great program which will give us some peace of mind. Justin is hard-working and straight forward. You won't be sorry you called him. read more

Ball Air is my new go-to HVAC company. I was thoroughly impressed with Justin. I WILL recommend Ball Air to my Real Estate Customers. I take an authoritative approach and tend to run contractors through the wringer with pointed questions until they earn my trust. As a Realtor, I run into shady contractors and I refuse to let one work on my home, or furthermore, let them work on my customer's homes. Simply put, I have high standards and am hard to please. Before I decided on Ball air, I ran Justin through the wringer with questions, many of them asked just to judge his demeanor. Justin answered all of my questions HONESTLY, even when he knew it wasn't what I wanted to hear. While performing the removal and replacement of my unit, he was mindful to lay down drop clothes and wore booties to keep my floors as clean as possible. He and his young employee were respectful toward my family. He took his time to make sure the job was done right. He ran into a few problems, and instead of rushing, he came back and put in extra hours on a Sunday to make sure things were right. Thank you, Justin, for being professional and treating my home like it was your own. read more

Justin has been servicing our Heat pumps for the last 4 1/2 years. His last trip in November he explained we should start thinking about replacing our units because they were starting to leak R-22 refrigerant. He provided us with a comprehensive cost with several options for different brand units, SEER ratings and costs. He also indentured the original installation 14 years ago used the wrong size tonnage which should have been 2 1/2 ton not 3 ton. He took the time to explain the new installation and time to get this completed as well as a reasonable cost for upgrading to Trane 14 SEER. Following the installation he took extra tine to explain the program function of the thermostat, went over all newly installed equipment and provided a free one year maintenance package. He was very professional through this process and explained everything in a way would could understand. I would recommend him and his company to anyone looking for repair and installation. My wife and I are very pleased! read more

I noticed my A/C went out on a Saturday evening at 10 PM after being outside all day. I called three emergency AC repairmen that we're recommended to me by friends before giving up and deciding to sweat through the night and start again in the morning. Yelp! Gave me Ball Air Conditioning at about 10 am, and by Noon Mr. Ball was in my garage helping diagnose the issue, and even came prepared to fix any issues he might have encountered so he didn't need to run to a hardware store. He called me promptly and was always in touch when I needed him, and best of all, he had fair prices even on a Sunday afternoon. He also guarantees his work for a lot longer than anywhere else when I shopped around for repairs. Call him and give him your business, you won't regret it. read more

Don't depend on them , forgot apt , then coming st 4 pm then 9pm then 8am .. then wanted to reschedule afsi. Wasted my time . Maybe you should have said that it was a family emergency instead of saying you had a meeting and had forgotten our appointment. read more

Justin was very accommodating and quick! I was out of town when my friend who stopped by my condo to water my plants said it was 83 degrees in there! I had guests coming there next day so i frantically contacted several AC repair places late on a Friday afternoon. Justin responded quickly and was able to go take a look at it within the hour! He determined what the problem was and finished fixing it by the next day. Thank you justin!!!!! read more

Justin is an absolute professional! Gave him a call and was able to take care of my Ac unit within a few hours. I would recommend his services to anyone! He also took the time to suggest how to keep up my own maintenance on the Ac units. Was a pleasure doing business. read more

Justin installed our ac in our new home 8 years ago and had been the sole maintainer of it since. He also maintains my Mom's old system. She had a problem a few years ago and called Schneider and they told her she would have to replace it. Not surprising. I told her to call Justin and he repaired it and it's been working great ever since. You won't be sorry with Ball Air! read more

My air conditioner went out over the weekend. I called Justin and explained the situation. He came out in just a few hours to take a look. He conducted a thorough inspection of my unit and unfortunately found that my compressor was dead. He immediately got on the phone to see if my unit was still under warranty (it wasn't ). Then he started making calls to find the parts needed to repair it. He gave me a fair quote and broke down the costs of the repair. The next day he showed up after I got off work and Justin arrived to get started on repairs. I never realized so much work went in to AC repair! He was flexible and came around 730 pm and kept working until 10pm! His work was very thorough and conscientious, making sure hat this repair was going to be built to last. I've never been so happy to have air again. Ball Air has quality work and fair prices! Use them next time you have an AC emergency or just need a tune up! read more

Justin went above and beyond to repair our A/C ASAP, was very professional and did quality, fair-priced work. You can tell Justin truly loves what he does for a living, highly recommend him and his company! read more

Does anyone know what happened to this company? The website is shut down and the phone is disconnected.

On a Saturday morning with temperatures in the mid 80's and expected to hit 90° my whole house air conditioning stopped working. I began a search to find an air conditioning company and looked at several companies and their reviews. I was impressed with Ball Air's reviews. I called Ball Air and was instructed to text my info to a technician and the technician got back to me in about 30 minutes. The tech was named Justin. He said he could get to me later in the day. Justin sent me several text messages keeping me updated as to approximate time he most likely would arrive. Justin arrived and had my air conditioning up and running within an hour. Ball Airs repair invoice was fair and reasonable based on his service. I'll add that there was no surcharge for weekend service or up charge which isn't the case with other companies. Justin also explained his companies annual maintenance plan which I decided to take. I recommend this Navy veteran owned company. Excellent service and very responsive. You can't go wrong. I give them a FIVE STAR rating. Terry T. 03/27/2021 read more

I contacted Justin yesterday evening to schedule an apt. He immediately responded and I set an apt for today to service my AC unit. He notified me once he was on his way to my home, arrived on time, diagnosed the issue, and charged a very reasonable fee. There wasn't any talk of some needless service that the system needed (something another AC company tried to sell me on). I found him to be honest and knowledgeable. He will be my "go to" guy for all AC needs. read more

Great service, excellent turn around. replaced the parts I needed and nothing else.. Justing even did so much as to help me fix my flat tire!!Great guy, exceptional service. Highly recommend! read more

I called Ball Air for an estimate to replace our 20 year old system. I got several quotes from other vendors in town and we thought Ball's prices were competitive and we liked his labor warranty and the brands he offered better than the others. Ball got started right away getting our AC up and running and made sure that we had a good experience. We will be using this company in the future too. Also, HUGE improvement on our energy bills. We paid $100 less this month than the same month last year. #sorrynotsorry @ JEA read more

Hiii people don't use this company and their service . Their prices is insane, they over charging , they don't charge you by the service they provide they charge you by a look . If you seem like innocent this jerk charge you more than they suppose to it's not about the money it just the principle , they Are scumers be carful full Don't use this company to fix you Air conditioning . This Jerk don't even deserve 1stare read more

Rapid response. Instant diagnosis. Pleasing demeanor. Great professionalism. Instant results. Unexpectedly low cost! Glad to know this excellent service! Paul Wharton, Ph.D. read more

I called Justin to schedule an annual maintenance for my A/C. He was there a couple hours later. He gave me a print out of what the service included with an explanation for each item. He also went above and beyond in a few ways. First, the compressor housing was filthy and full of yard debris, he cleaned all of it out which wasn't easy. He also took down my intake filter door and cleaned it. One of the tabs that holds the door closed was broken already. I pointed it out and he fashioned a custom fix for it without me even asking. Perhaps the best part was that he didn't try to upsell me on anything. He politely presented the documentation for his membership plan and asked if I'd review it. When I decided it wasn't for me, that was it. He didn't press me on it like other companies have done in the past. That was refreshing. I'll hire him again next Spring. read more

Best AC service I have ever seen. He came the same day and stayed in communication if things needed to change. He worked carefully and you could see he was actually focused on fixing the problem not just throwing parts at it. I signed up for his service package. I would recommend Ball Air in a second to any of my friends. read more

Amazing work! Justin took the time to explain what he was doing, and helped me feel confident it would be done correctly the first time. The service plan he offers is a great deal, and our air is working better than before. read more

My AC broke on a Sunday I called Justin at 3:00 p.m. on the anticipation that he would tell me see you Monday instead he told me he would be here at 7:00 p.m.. It is now 8:00 p.m. and the AC is back on and I even signed up for his maintenance plan which he's going to come back out twice to service my AC throughout the year what a fantastic service and job done. I live in green leaf in Nocetee and I'm going to recommend him to everybody I know. Super professional and the fact he didn't charge me a 911 because it's Sunday speaks for itself. read more

Ball air is one of the best around.willing to work with the customer and teaching me about what he was doing every step of the way, but the best part of my experience with ball air was them being a trustworthy and didn't try to up sell or charge me for stuff I didn't need. read more

Justin at Ball Air installed a Goodman Heat Pump in one of our homes in 2014. We have had ZERO issues or complaints with this heat pump. The air flow is better, unit runs quietly, and best of all, the electricity bills are lower! I have known Justin since 2011 and he is an honest and hardworking business owner. He personally takes care of service calls and repairs and is available to his Ball Club customers without any delay. I have even called him on weekends for my unit at my business and he did not hesitate to come . All this on top of no overtime charges! I highly recommend Ball Air as well as the Goodman Heat Pump if you need a new unit. I rate both of them 5 Stars and more if I could! read more

Update since last review. After having an emergent issue and initially unable to reach Justin (owner) I called another company. When they stated they couldn't repair until Monday. I again reached out to Justin. He set up to come over on Sunday to checkout my system. Diagnoses was the same as the other company and again would have to wait until Monday to get the part. Justin​ quoted me a rate slightly under the other company. When cancelling the other company they tried to undercut Justin. But Justin matched the new quote. He & Phillip indeed came by promptly on Monday to make the repair. They did a good job, even if I did ask a lot of questions. I'm sure it was aggravating but they answered my questions & concerns. Now I'm enjoying my AC read more

Justin Ball is the owner of this business. I cannot think of a single circumstance in which I would allow him to enter our house again. I would sooner sweat or freeze to death than let him in and here's why. This was a mildly chilly morning for JAX and Justin told me he was very cold and had to dress in layers to stay warm. After completing a minor repair on our heat pump he was standing in our dining room and began to take off each and every sweaty layer of his three shirts and toss them onto our dining room table. THAT'S RIGHT...HALF NAKED, IN OUR DINING ROOM, THROWING HIS DISGUSTING, SWEATY SHIRTS ONTO THE TABLE MY FAMILY EATS ON! As if that wasn't enough, he only then informed me he cannot take credit cards, only cash or a check and, by the way, make the check out directly to him, not his business. It doesn't take a rocket scientist to read between the lines as to his personal and business acumen. The fact that he smelled of cigarette smoke didn't make matters any better. I'll return to Elite A/C @ 888-908-8481, https://www.eliteacllc.com/ and gladly pay more for their fully clothed and professional technicians. I won't soon forget your gross manners Justin but you'll make for a great story for years to come. read more

Justin was able to come to my house to fix my heating system the same day I called him. Him and his team were extremely professional and personable. I highly recommend them! read more

I spoke with Justin on Labor Day Sunday and he was so very prompt and scheduled us a appointment the next day . He even had a cancellation so was able to come out earlier than expected . Did a maintenance check on our A/C and I wAs very pleased with the service that he provided . Professional and didn't try to sell me a brand new un-needed Unit !! I will use him again.. read more

Wow! I am so thankful for Ball. My ac unit was so old and out of date. About five years ago I realized it needed cleaning after a friend noticed my horrible power bill and then checked on my unit. I called Ball and got set up with them to come service my unit. The guys at Ball came out and told me that my old unit was so out of date that it was about to die and then they explained how a new unit could fix my power bill problem. Well, naturally I didn't believe them. They serviced the unit and began coming throughout the years which gave my old unit a longer life until it died this passed spring. Well, I called ball again and decided to bite the bullet and get a new energy efficient unit. Holy Smokes! The money that thing saves me every month! I kick myself for not doing it sooner. They were looking out for me all these years and I just thought they were selling me a bill of goods. It's so nice to work with people you can trust. Finally, an honest company to work with! read more

Ball Air Conditioning came to my home after snyder did. The big guys snyder sent some sloppy technician and tried to rip me off. Ball came hours after, the technician used boot covers and a drop cloth to protect my new carpets. They gave me five years warranty, I give them five stars! read more

If I could give zero stars, I would. We paid for a maintenance contract, Justin serviced our units at our store. A few days later, our air conditioning would not cool our store. We called, Justin said he would be in, didn't show. He will not return our calls and now our inventory will melt. After numerous failed attempts, we will have to call another company and pay them money that we already paid this company. We will also have to pay our attorney to retrieve the money we already put out and the the additional cost of replacing the melted inventory. Do not give this company your money! read more

Great people, good work always! Young and compassionate about their profession! So thankful for them coming out after my regular ac company couldnt diagnose the problem and fixing it in minutes! read more

called after coming back from vacation...Justin sent his (tech) out to check out my system....tech does not have ac license(journeyman's ) which would have given me more confidence...20 minutes after leaving saying the system was in great shape, same issue started with ac...communication was poor the following day ...wanted to charge 500 for evaporator fan blower ...THAT WAS UNDER WARRANTY through manufactor.....had it down by another company ...under warranty for labor of 160 read more

Justin from Ball Air conditioning Inc had our air repaired within just a few hours of calling. I am extremely happy with his company. They showed me how to cut my power bill in half with a high efficiency system. I can't wait to have the new system. I would recommend Ball Air, try them out and you will stay with them for life. read more

I know AC companies are busy this time of year with the heat, but this company jerked me around and wasted my time for several days. I called on Monday around 5PM and spoke with Justin. I informed him that I wanted to replace both of my AC units that are 12 years old. The downstairs unit is only blowing room temp air and the upstairs unit is working overtime to cool the entire house. Justin asked me to text him my info and a good time to come by. I said any time after 10AM on Tuesday is fine. I sat around the whole day and finally received a call from him at 4:12PM asking what time he could come by on Wednesday. I said between 1-2PM would be good. He missed that appointment too and finally called me at 3:35PM asking what time he could come by. At this point I'm starting to lose my patience with him, but at least I have a partially cool house so I'm not in a rush. I told him I'd be home the rest of the day, but I need to leave at 6PM. He said OK no problem I'll be over way before that time. Yes, you guessed it...another no show. He texted me at 5:54PM apologizing and saying he had an emergency and needed to reschedule for the next day. I ceased communication with him at this point and took my business elsewhere. read more