Greeted flatly in the rain by male driver who took our bags, offered us umbrellas, and gave all the guests their marching orders. We had no idea this was an owner, nor do we remember an introduction. Clean, comfortable hotel with scenic views and excellent breakfast. Unfortunately, when asking a question, the response was something like: "Oh, another guest who can't read". Found his reply insulting, rude, and offensive. It didn't matter what question was asked. A sincere desire to accommodate was missing. When confronted with our concern, we were offered the most insincere, patronizing apology saying he had no idea. Later, the password was posted on the elevator wall. We vote with our wallets, yes? Stayed one night and relocated to Midtnes Hotel, where we were treated with the hospitality and courtesy travelers should expect. Clean room, new bathroom, balcony, gorgeous scenic view, fantastic breakfast(even salmon and shrimp!), pool table, darts, several indoor and outdoor sitting areas for a bit lower rate. Time for Balestrand Hotel male owner to take a refresher course in hospitality. read more