I have recently had the County install their service to my Home. After a few years of headache with septic and never having success, I called and Jenny came out and talked with me and was so kind and helpful. She took personal interest and that was very important to me. After a few weeks and different stages of installation, we are very happy to be on the County Sewer Service. Thank you Baldwin County Sewer Crew and to Jenny. Mrs. M. Fowler Summerdale read more

Unfortunately, when there is no competition, you will get whatever they call customer service. Expensive option to a town that has no other option. They allow wrong connections and shady work to be done by previous owners for over 20 years as they were paying twice the monthly fee. Now the new owners were faced with expensive work to correct what they knew it was wrong but didn't reenforce the resolution. That just show the kind of company they are! read more

A month or so after I moved into my home I received a delinquent notice for my bill. I immediately called and spoke with the sweetest customer care rep who told me not to worry and that it happens sometimes because of the method of billing (single postcard type bill). I was embarrassed, but she was so sweet and I was able to pay her over the phone. read more

We switched from septic to sewer in Ft Morgan. Jenny came out to talk to us about the process and she was amazing and very informative. The guys who came to dig and install the grinder and sewer lines were very professional. They got the job done quickly (within the week from contracting). Thank you all for a job well done. read more

We decided to get rid of the septic system and tie into sewer. Jenny Williams was great. She explained how it would work, the timeline for installation and the cost. The day the workers showed up it was raining steady. They worked through until it was completed and answered all my questions along the way. Great service! read more

Having worked for BCSS for the past 19 years I can say that it is more than a business. It is a family and that family is extended to the customers. When a job is done the employee treats that customer as if they were part of their own family. read more

we called Baldwin sewer to install a grinder pump on our property. very professional. did exactly what they said they would do. even worked around my work schedule. thank you Jenny,Travis and the rest of the guys read more

I enjoyed BCSS services. From the start, a friendly voice and great attitude from customer service. Veteran and military friendly atmosphere. The work was exceptional. I recommend BCSS anytime. read more

I needed to convert away from a bad septic tank. BCSS hooked me up (pun intended) in good timeline . Jenny Williams and Ryan are the rock stars that made it happen! read more

Jenny is always willing to help and is great to work with. Her team is professional and show up as scheduled and complete the job right the first time. Lynn F read more

Thanks!! The customer service at BCSS is 5 star! Jenny Williams was very informative about your grinder pump installation process. Thanks again! read more

Always responsive to my phone calls and messages. We've luckily not needed much service assistance, but always courteous when we have questions! read more

BCSS installed our system without alot of bother for me and all the workers stayed on task until everything was completed...great job!

My experience with BCSS was great! No problems and everyone I spoke with throughout the process was very helpful.

I am very pleased with the service from BCSS. They completed the conversion with professional service.