Looking for better answer to aid in the twins healing process I decided to seek the advice from…read moreother resources in the community. The proper balance between mind and spirit is what I am seeking. The current psychiatrist that they are seeing did put them on medication. The side effects of these medicines are scary and I do not want them to be something they are on for years. Seeking new answers to current issues they are experiencing, I am hoping medication will be a second decision made. The staff here is very friendly and welcoming. When I checked into their office the lobby area is very small but we are not going to sit here very long. Plus outside the office in the building that the suite is located in the lobby is huge with tables to sit at and a large tan couch if one seeks real comfort. After filling out the paperwork we were called back to the room where we would meet the doctor. The doctor who took care of us was very helpful and pleasant. Her assistant was charming as well. Feeling very comfortable the doctor and her assistant put us at ease as we discussed the twins business. The doctor informed me of what services that they offer and addressed my concerns about the medications that the twins were currently taking. They offer wonderful and caring psychiatrist here that if have too will medicate the patient, as needed per case. They evaluated the medicines they were taking. The doctor also took into consideration family history and if a diagnosis of the twins is necessary. All could not be accomplished in this visit so I will be returning for another visit, in the mean time the doctors suggestions will be applied to our lives.

What a wonderful group of people here at this office! From the very kind lady at the front desk…read morecheck in to the therapist my daughter saw, it was a great experience. I have been to a handful of mental health/counseling locations here within the past 5 years...I know what is out there, junk!! I was presently surprised to say the least. We are new to Medicaid and we were seen that very next day. Now you know, as soon as they hear Medicaid, it's usually going to be booked way out! Nope. And never looked down upon us for it, I appreciate that! I look forward to being seen here as well as my daughter.

Counselor (Kate) gives time to get to know clients. Great listener and gives emphasis on how well…read morewe know each other and suggests conflict resolution methods. Gives homework to help with personality assessments. Only 2 visits so far. My husband (who was skeptical before meeting her) told me he likes Kate. I was so happy to hear that! Kate is close to our ages which helps relate to her easily. So far, we both had excellent experiences. She even went overtime for us to answer questions.

Update: I was notified by Rechell that a refund has been sent on 12/14 via email with the pretense…read morethat this is still my fault, and I was requested to remove this review. No recognition of their mistake and accusations as well as no apology given for the stress and frustration they caused (Remember, this is a therapist's office). It's obvious if I did not post this review I would not have received a refund from them. Due to the lack of accountability, until there is a major shift in their office management and training of receptionists, I can't, rightfully so, recommend this business as I fear this will happen to future patients seeking therapy. I feel bad for the therapists as they're great. SHADY, GASLIGHTING BUSINESS PRACTICES FROM 100 dollarsFRONT STAFF THAT WILL COST YOU. THEY ARE ONLY HERE TO SWIPE YOUR CARD. GO ELSEWHERE! Story time. They will run your card without informing you of unjustified, unauthorized $100 fees. They charged me $100 dollars on 12/12 (Apparently if you cancel a 2nd time within 24 hours it's $100 dollars. First time is $50) for a session on 12/07 that I canceled the night before via voice mail. In their eyes, this would be my 3rd cancellation within 24 hours. However, I left a message on 12/06 to cancel my 12/07 session, and I called on the 7th to confirm with their front desk, Jenna, making sure she heard my message and to reschedule a new visit the following week for 12/12.. Not once was there any mention of a $100 late fee when speaking with Jenna. Why wasn't there a mention of it? Why was I not charged a fee on the 7th after I rescheduled? Because I canceled the day before. Jenna (she's wonderful) did reduce my 2nd late fee to $50 which I do appreciate as I was sick that day. This third one is the one they are lying about. The following week came, 12/12, and a front desk rep, who is new, Asia, ran my card in the morning (8 hours before my session that day) for $100, not telling me beforehand, and not telling me when I called in 4 hours later to stop future sessions for a month. I was going to cancel yesterday and all future sessions and pay a $50 fee but I was told it would cost $100 because I had other 24-hour cancellations. 12/12 WAS THE FIRST TIME LEARNING ABOUT $100 Fees! I told Asia to keep my session for the day as I didn't want to pay $100 and wasn't aware of that policy. So if I didn't know then, how would I agree to a $100 fee a week ago? Mind you she still did not notify me of her unauthorized charge at this point. I only learned a few hours later after I checked my bank statement. So after discovering the charge on my bank account, I called and spoke with Asia, who told me that they charged it because of my cancelation on the 7th. To which I told Asia that I canceled via voicemail the previous day on the 6th and why would she just randomly charge my card. She said she was new, she could not refund me, and that I would have to use it as credits and to speak with the office manager about it to get a refund. After attempting to call the office manager on the phone, she said she would call me back. No call back. But I did receive an email. In the email, she flat-out lied. She was telling me that I verbally authorized a $100 fee on the 7th. 1) how would I agree if I canceled via a message the day before during after-office hours 2) when I called that day to reschedule why was I not charged if that was the case? I would NEVER agree to spend $100 for a fee that I can avoid, I would instead pay the $31 that I normally pay and make arrangements to go to my session if that were the case, which is exactly what I did on 12/12 after learning about the possibility of this fee. They said it's against their "policy" to refund. First off, you're not refunding. You're voiding a transaction while it's processing. Secondly, it's not your money to determine what to do with it as you CHARGED A CARD WITHOUT AGREEMENT/AUTHORIZATION AND NOTIFICATION. As others said in their reviews, they are only here to swipe your card. Honestly, what kind of practice would charge a ONE HUNDRED DOLLAR late fee for your 2nd time? Imagine going to a therapist's office and they straight up gaslight you, lie to you, charge your card without ANY authorization, creating stressful situations all because they hired someone new who made a mistake and they want to save face. Rebecca Parkey should immediately fire Asia for making fraudulent charges, and Rechell for straight-up lying and gaslighting patients. They lied to me, and I'm sure they will lie again in their comment here to save face since you're unable to respond to comments on reviews. Look elsewhere!

Keep calling and no answer, even though I am a previous patient. The number left on their voicemail…read moreautomatically hangs up each time you call it. The care in the past has been good so leaving 3 stars for now but I would appreciate help quickly and will try again later/tomorrow with an update.

I am giving a three star review only because the nurses were able to help me. However be aware of…read moreClarissa the owner who sits at the front desk. Her behavior is contentious and very unprofessional. Dealing with her is very unpleasant.​

Speaking as a woman who has been receiving psychiatric care for more than 30 years, I feel…read moreconfident recommending this group. My first visit was back in 2017 and I have been nothing but pleased with the services across the board. Scheduling and insurance copays are made easy, appointments are seen on time, and my personal care has been exceptional. I appreciate the genuine concern and gentle kindness of the providers. If you are committed to your mental well being, this is a knowledgeable team that is easy to work with.

Filipina C. been a patient of Dr F. Suba who is very professional, knowledgeable, friendly…read morepsychiatrist. Dr Suba is highly recommended to all...

First - the office staff is amazing. They get back to you quickly and have been incredibly helpful…read moreand kind in assisting us. Our grown daughter had her first acute psychotic break recently. Navigating this new world we have found ourselves in has been intimidating and filled with emotions and lots of concern. The support of the office staff regarding all my questions has been such a big help. We also recently had our first appointment with Christopher Kagay. He has a lot of great reviews (which is why we chose him and the Mayes office) and he lived up to every single one of those reviews and then some. He was thorough, kind, patient, and had a very calming demeanor. He clearly cares about his patients and has a very positive and reassuring outlook. He also brings a wealth of knowledge and experience; presented in laymen's terms that makes it easy to understand. He took his time to go through the history of our daughter, asking me questions, her questions, etc. Again this being our first time navigating our way through this journey; just knowing that this doctor and this staff are with us every step of the way has been a life saving anchor in what feels like very stormy seas. I simply cannot sing the praises of this group loud enough. Forever grateful and I highly recommend them. If I could give more than 5 stars, I would.

We are big fans of Dr. Jessika ! She's a great listener and really brings out the "you" in your…read moresituation. Very happy to have been introduced to her.

I have been seeing Dr. Gupta for several months and always find him and the staff incredibly…read morehelpful. Dr. Gupta takes the time to ask questions and really listens to what I am saying. Based on my experiences with psychiatrists over the years, Dr. Gupta and the staff here are superb.

Isabella is very knowledgeable and always schedules me at times to accommodate my schedule and she…read moreis very nice. The staff is very friendly. I have been a patient for appx. 7 years and I have nothing but good things to say about this office. :) I would recommend them to anyone.

I've now been seeing Dr. Arceo for a few months and things have vastly improved since I first began…read moreseeking mental health treatment here. I truly appreciate how attentive Dr. Arceo is to my needs regarding medication for Generalized Anxiety Disorder, Panic Disorder, Depression and Insomnia. I never feel rushed. He always takes the time to not only listen to me, but whenever there's a medication change he fully explains his reasoning for the change, how the medication works, and what type of outcome I should anticipate from trying this new medication. I've never had a psychiatrist explain everything so clearly to me. Thanks to Dr. Arceo, I now have a handle on my insomnia. My depression has subsided quite a bit. He also educated me on the anxiety medication I prefer and he's happy to continue prescribing me my preferred meds as long as they continue to help. Help from the receptionist and other office staff has also improved greatly. Phone calls are answered relatively quickly. I'm really glad I stayed with Dr. Arceo. This is the best mental health care I've received in a long time.

I made an appointment on 9/10/24 to see Dr. Arceo. I arrived 20 minutes early for my set…read moreappointment on 9/23/24. The scheduler says "Your appointment was set for yesterday (Sunday). But also Dr Arceo told us he would no longer be taking patients as of last Wednesday (9/18/24)." I showed her proof that I made the appointment earlier than 9/18/24 but the scheduler stated that Dr. Arceo wouldn't honor the appointment because he's still no longer taking new patients. A long wait time in a medical office is one thing. Being told your confirmed appointment is cancelled and can't be rescheduled when you arrive is a 0/5 level of business function.

I have been seeing Dr. Nguyen since 2018. He is the best!! I will never go anywhere else. I've seen…read moreother Drs that didn't listen and would rush me through my appointments but Dr. Nguyen really cares about his patients and makes time when he's needed. From day one I knew he was a perfect fit for me.

Don't do it. I had a…read morevery frustrating experience with this office, both with the front desk and with Dr. Nguyen. The office manager was, at times, extremely rude over the phone.There were multiple scheduling errors, including one instance where she called me in a very abrasive tone insisting I was supposed to be in-office when my appointment was actually scheduled as telehealth. When I calmly explained this, she told me I was wrong. She later called back after realizing her mistake, but did not offer any apology for the way she spoke to me. On other visits, I could overhear her speaking harshly to other patients on the phone, which was honestly uncomfortable and unprofessional. As for Dr. Nguyen, appointments felt very rushed and impersonal. Visits were often only a few minutes long, and I didn't feel there was much effort to understand my symptoms or adjust my treatment thoughtfully. I was frequently interrupted or talked over, which made it difficult to fully explain what I was experiencing. The communication between the office and the pharmacy was a constant issue. I was left to deal with the pharmacy myself over and over again. On top of that, Nguyen threatened me when it came to my medication. I was repeatedly told I might not be prescribed my medication if I didn't pick it up "on time," even when delays were caused by pharmacy issues or my work schedule. At times my treatment was actually changed because of this, which completely threw things off for me. My final experience was the last straw. He called me nearly 30 minutes early for a telehealth visit while I was getting ready for work. When I said I'd call back at the SCHEDULED time, he told me telehealth would no longer be an option for me and I'd have to come into the office. When I explained that I live 30 minutes away and these visits are extremely short (less then 5 minutes), his response was "that's okay girl nice scenic drive for you" I switched doctors that same day after that and the difference is night and day. My current provider actually listens, communicates with the pharmacy properly, and treats me like a patient. Would not recommend this office.

My PNHNP was impolite and lacked in experience. Billing was double what was advertised and I ended…read moreup paying $150. Treatment was ineffective for PTSD. Stay far away from this illegitamate company.

I love this company-we started with them over a year ago for my teen(who would panic going to any…read moreDr.) & after we met Dr. Jenn & staff...I started using them,also! I pay $75 for every 2 mo.-(at 1st it was every month until the meds. were right)have FaceTimed from my room, movies, Phoenix & once in CA- it is SO awesome Have to change an appt.? They are so nice about it-we usually talk at 7 or 8 pm- they are really flexible! I never want to go back to a "regular office visit"

Great staffing, I love my doctor , I finally found a great…read more Psychiatrist that's takes me seriously and listens to me. I'm grateful because it's been a long time working to find someone.

From the owner: Our team consists of a uniquely diverse group of psychiatrists and psycho-providers who are experts…read more& leaders in various specialties, all working together to help you become the best version of yourself.