Do not bother booking at this practice. They only care about money. It doesn't appear that the well being or treatment of a patient is taken in to consideration here at all. It's a shame, because as a woman of color I was hoping to continue to be seen here, by a practitioner who would possibly understand what I have been through and be seen by someone that I can relate to. They have a strict cancellation policy, yet I was called less than an hour before my appointment with Dr. Jones at 11am. I was called by Valerie at 10:07am today, when this appointment was made almost one month ago. I was booked with Dr. Jones because I was told that I could no longer see Dr. Strickland due to being a "new patient", although I had been seen by her more than once. I believe the real reason was because in 2021, I forgot I had an appointment, once. This was shortly after my younger sister unexpectedly passed away. Any other time I needed to cancel, I called within their cancellation policy window of 24 hours. Instead of being direct and saying that they don't want to see me because I forgot about one appointment, I've been given the run around. The excuses I was given for me being cancelled less than one hour before, while en route, was because there was an ice storm and because the person who scheduled the appointment, is no longer with the practice. So me as the patient, being informed less than one hour prior to the appointment is acceptable? I'm also being penalized for a supposed mistake of a former employee. That's interesting because the practice will be quick to penalize you for cancelling with a 24 hour notice, per their policy, but it's fine if the practice cancels with you less than one hour before appointment. Sadly I was already on my way to my appointment by the time I was called. Valerie shared I could be referred to psychology today (which I'm aware of) and asked if I have a pen. Why would I be able to write something down, when I'm already en route to my appointment? No real accountability or solution given for these deceptive and unacceptable practices, other than referring me to a public website... I was also told that "mistakes happen". That's rich, given that the same grace and understanding is clearly not extended to patients. Yet, they will not be forthcoming about penalizing you for making a mistake or for cancelling within their 24 hour cancellation policy, they will just give you the run around. This is completely unprofessional and unacceptable. read more
