First, I need to make clear I have never bought a boat from Bakker. I have had a few boats shrink-wrapped over the years, and they did the job.
I'm writing over a recent experience I had with them regarding consigning a boat (2011 Bryant, 220 with 34 hours). I purchased the boat new in 2013 as a leftover boat and it spent 2 years in the showroom of the dealership before I bought it.
I worked as a mechanic for several years at a relative's auto business and have had boats all my life, so I did all maintenance and winterizing of the boat. So prior to bringing the boat over to Bakker, I de-winterized the boat (fluid changes, reinstalled exhaust manifold plugs and flushed out the anti-freeze from the raw water system. The boat has half closed cooling system with a heat exchanger. This means anti-freeze (green) goes into the motor and raw water cools the anti-freeze through the heat exchanger. This exchanger is divided in half, anti-freeze on the bottom half, and water through the top half to cool the anti-freeze, exhaust manifolds, and outdrive. So when I say I flushed the antifreeze, I mean what I put in the raw water system in the fall.
I brought the boat over and turned it over to the salesperson (Marie), who said the shop needed to "check the boat over" because consigned boats get a 30-day warranty which the seller pays $350 for in escrow. I had no problem with this and left. Two days later, I received a voice message from the service manager (Joe), who asked me to call him about "some issues" with the motor in the boat. I spoke with him and he claimed the "heat exchanger plugs were blown out", it was leaking water and asked if I winterized the boat. I told him what I explained above and said I ran the boat to operating temperature before I brought the boat over and it wasn't leaking. He then fumbled for words and said "well we don't work on Volvo Penta's very often so I need to have someone else look at it". I said ok, he agreed to call me back after he did so. and I hung up.
Seven days later, after no callback, I called Joe and asked what was the status of my boat, he ignorantly told me "you need to speak with Marie, she is here on Monday" and refused to tell me anything. At this point, I was leary and said that is not what you told me, and said I was coming to pick the boat up the next day (Saturday).
On Saturday, I went directly to the service garage, and looked over the boat, to find ink writing on the sun lounger/motor cover of the boat, dirty footprints on the carpet, walkthrough, and grease spots on the rear seat. I checked the motor to make sure it was not disassembled in any way and hooked it up to my truck. I then went to the showroom and asked for someone in sales to get my paperwork. The owner, Nick came inside and was very polite until I told him what I was there for. He then pointed to a woman in the office and said "she'll help you". To my surprise, it was Marie, who according to Joe was not going to be in until Monday. I asked her for my paperwork, which she gave me which also had a pink sticky paper stuck to the binder that said "bad motor". She gave no explanation and I left.
I then took the boat home, hooked up a hose to the water supply hook up, started the boat, and ran it up to operating temperature. It was indeed now leaking from the top of the heat exchanger (raw water) slowly. I called the dealer where I bought the boat and spoke with the manager who told me to check the oil and pull one of the hoses off the bottom of the heat exchanger. The oil was clean, and the anti-freeze was not diluted. He then told me to take the top cap off the heat exchanger and check the gasket. I found it appeared to have been loosened, I removed the cap, checked the gasket, and found the gasket was good and the cap straight. I called him back, he told me to torque it to the correct spec, I then refilled the antifreeze, hooked the water up, and started it. Miraculously there was no leak, I ran the motor for 20 minutes, it stayed cool, and ran flawlessly.
So this is a tale of two boat dealers. One that took the time to talk me through a minor problem that was very well created by the other dealer, and Bakker Marine, very unhelpful, possibly incompetent, maybe dishonest, and definitely a boat dealer I would never deal with again or recommend to anyone. read more