Never again. Took a putter to them due to the shaft being loose. I told everyone I talked to (4 times on phone) that "when the printing on the grip is straight up, the club face is square"... After a call railing about how the loft was off and other issues, I again reiterated, "all i need is the shaft put back in so that when the printing on the grip is straight up, the face is square".... I got it back, (wife picked it up) and put the printing straight up in my grip, and the toe of the putter was 20 degrees to the right, no where near square. When I took it back the next day, I merely said "when the printing is straight up, it's supposed to be square, but it points to the right"... that started the fireworks.... FIRST the old guy THREW it onto the counter (couple hundred dollar putter), and started yelling at me "DID YOU TELL ANYONE THAT??" I said "I TOLD EVERYONE THAT, NUMEROUS TIMES" He then went on to say more crap like "when you brought it in, the loft was all off, and you didn't even know it... it looks like a real putter now" he went on to say "one of my guys looked at it when we were done and said it looks better now than when it came in" (shouldn't a repaired club always look better than a broken one?)... and a lot of other bullshit, bitching at ME because they didn't get it right. Then after his being an asshole for 5 full minutes, and seeing I had started to storm out, he said "whatever you want us to do, we'll do"..... That ship had sailed... I will never take another club to baker's golf for anything.... and I will tell everyone I know and golf with about this bullshit experience.. read more