I have to say, I think this is my first time ever leaving a company review, but I think it is my duty to help spread the word to other brides. So here is my essay..... I would absolutely never EVER recommend Baker Events (Baker Lofts) in Holland, MI!!! Not even to my worst enemy. They are the most uncaring and uncooperative management to work with (with the exception of Gilmore Catering, which is under different management). They do NOT care about making your day special. It comes down to the money they get in their pocket. It's been extremely disheartening. Baker Lofts was my dream place to get married, and now when I think about the venue, I get sick to my stomach. My fiancé and I signed with them all the way back in 2018 for a date of May 2020. Of course as you know, COVID hit right before that, so we were unable to go through with our original date. At that time, I tried to receive a partial refund or just some kind of refund at all, which I believe was completely fair (we are both losing here, so let's work together somehow). However, they would not allow that, so I worked with them (since they weren't willing to work with me), and we chose a new date of March 2021. Here's the kicker - We wanted to do it later in the summer of 2020, but they were already giving away dates to other brides, which at the end of the day, I understand, but don't you think we would get first pick, since we signed with them so long ago? I don't know... just sucked all around. I just had to really try and understand. THEN, I did not really want a March wedding, BUT they told me that if I decided to have a May 2021 date or any date after, I WOULD HAVE TO PAY THE DIFFERENCE OF THE NEW 2021 RATE!!!!!! I literally could not believe they had the audacity to even suggest that, but here I am again, being the one that works with them, so I didn't even argue with it, and just went ahead and picked a date prior to May... I just was in such shock from this crazy pandemic and having to postpone that I really was just not in the right mindset. THEN! (ha) once March 2021 was approaching, we of course realized that that date was not going to be possible either. So here we are, having to postpone TWICE now, and they were still not working with us (my idea of possibly doing a partial refund or just some type of refund), but "they had plenty of Monday and Thursday dates open". Yup, you heard that right... so my fiancé brought up the fact that this is the SECOND time they could not provide us the service for our guaranteed guess count, which is written right in the contract that we ALL signed and agreed upon. The owner told us that "it doesn't matter to them whether we have 1 guest or 300 guests, and that maybe we should go find our local representative office and get them to get the governor to open things back up" !!!! Also, I think it is important to mention that we tried canceling for that March 2021 date shortly after we chose it, and they would not allow it. It is written clear as day in our contract that "Cancellation of Event: In the event of a cancellation, Baker Events will keep your non-refundable deposit if canceled 6months before the Event." So if I am reading it correctly, we should have at least gotten our $3,000.00 back. However, I wasn't even "fighting" for our $3,000.00 back, I was just hoping for something..... And I stated this in our email correspondence, and that was the last email - I never heard a word back still to this day! Pretty ironic, eh? I know a lot of vendors had to change their contract around after this pandemic, which I think is 1000% understandable, but what about us WAY Pre-COVID brides???? I just still can't believe it. This whole situation with them makes me so sad and so disheartened. They just really don't care whatsoever about our special day. So here I am, making sure I spread the word in any way possible. I am on a number of bridal sites and doing my part to to help other fellow brides steer away from this company. Also, do you notice that they only respond to negative reviews? Pretty interesting.... Essay complete. read more