I was a patient at Dr. Cathy Delerme-Pagan's Baisley Medical Services PC office and would not recommend it.
I really appreciate that the staff was diverse, but their communication & timekeeping could not be far from the worst. On my first appointment, I was not seen by the nursing staff to take my vitals until 1.5 hours later. They were all very kind, comforting, and helpful in running tests, doing blood work, and taking vitals but I was never actually seen or spoken to by the actual doctor.
On the second visit, I was scheduled for a follow-up visit via telehealth virtual appointment with Dr. Delerme-Pagan and was assured virtual visits would be held at the same priority as in-office appointments. Dr. Delerme-Pagan never showed and I had to call 6+ times to reach a very unhelpful, offsite receptionist, who claimed to forward my information to management only for me to never hear back.
I appreciate the communication, but was very annoyed that the same offsite receptionist called 6 times 48 hours before both appointments to confirm me yet the timing was an issue with both appointments on the office's end.
I understand that 'things happen,' it doesn't seem that they value their patients' time and I hope they work to improve these things to make for a better patient experience for all. read more