NEED ACCOUNT BALANCE INFO FOR TAXES. 1. Automated system…read morerecognises login data AND my voice, but fails to send promised "code" to my telephoine, despite four tries. Lovely "four factor authentication" crashes again. 2. Then automated system fails to recognoize correct login data. 3. Then aurtomated system refuses to allow me to cretae new password. 4. "24/7" "support" telephone number reaches message to call day after tomorrow, making "24/7" a lie. Incompetent software and no way to get help until day after tomorrow. "24/7" 0___0

I went to the Rookwood office with my toddler and I have never EVER been treated so well anywhere…read more I don't know anything about finance and I was a bit stressed that day. I didn't even have an appointment but these guys immediately opened the door for me, offered me a beverage, offered my son snacks, entertained and drew pictures for my child while another guy fixed an issue with my account in record time. Who does that!? They also answered my financial questions in a way that I could understand since I'm not a finance guru. I'm blown away by their empathy, professionalism and their ability to execute what I needed quickly before my child had a meltdown. The Four Seasons didn't treat me as well as these guys did lol. Highly recommend!

She's now in Pleasant Ridge and is an excellent CPA. I drive by her office every day and decided to…read moregive her a call after my trip to H&R Block was less than stellar. Clare was really great and answered all my questions and has been more than helpful. I'd highly recommend her!

I am a lawyer and refer clients to Clare because she is extremely knowledgeable and respects the…read morediversity of the people I send to her. Clients routinely call to thank me for wonderful referral!

$256 in overdraft fees in 3 days!…read more I am sharing this so others understand exactly how overdraft practices function at General Electric Credit Union. Within three days, a series of small transactions resulted in $256 in overdraft fees at $32 per item. There was no real-time warning that fees were stacking, and transactions were paid rather than declined. What many customers assume is a protective "insufficient funds" stop can instead become a rapid fee cycle before there is time to intervene. By the time notification was visible, the financial damage had already occurred. Although the account was later opted out of Courtesy Overdraft, that change happened after the fees posted. An executive-level review was conducted, but the outcome was largely inflexible, with only limited reversals approved despite the compressed timeframe and modest transaction amounts. Equally concerning was the difficulty of reaching a live representative with meaningful authority to evaluate the situation. Much of the customer interaction appears routed through automated systems, and when escalation was finally reached, there was little discretion shown to assess the broader context. When fees accumulate this quickly, customers need empowered human decision-making -- not scripted limitations. Consumers should be aware: * Fees can accumulate very quickly. * Transactions may be approved instead of declined. * Real-time alerts may not prevent stacking charges. * Escalation does not necessarily result in flexible review. Policies like this can create significant financial strain in a matter of days. I strongly encourage anyone banking here to understand exactly how overdraft coverage works before assuming it functions as a safeguard.

I've been to multiple General Electric Credit unions, and this is the first location I've been to…read morewhere the staff was just outright rude. They didn't seem as if they wanted to help. I would recommend another General Electric over this one any day.