I contacted Daniel by email and within 5 minutes he had already emailed me back! He was able to put…read moreme in touch with a company to suit my insurance needs very quickly and I was insured in under 5 hours. What a relief! Thank you Daniel!

From the moment that I contacted Daniel for personal insurance coverage, he treated me with upmost…read moreurgency and professionalism. He took the time to explain different coverage options, and spent the extra effort to follow up with various insurance companies for additional information and/or clarifications. He was very thorough with his research, and very patient with me. The quotes that he provided were very competitive. I would recommend him to any of my family or friends.

I wish I could give 0 stars I was with my broker for many…read moreyears, my neighbour Evi Vahtra worked for Heinsoo Insurance and I had great service directly from her. However Heinsoo has now joined brokre link and its almost impossible to actually speak with anyone without waiting ages on the phone. Mr Heinsoo ,the last time I managed to speak with him , did give me his directy line but unfortunatey I misplaced it I have now tried calling the brokerage for the last few days through brokerlink and all I get is background music I am now on hold for 8 mins and have been out on voice mail (this is a constant with broker link) I am going to find a brokerae which does not use Brokerlink.. your service is deplorable.

I have just received my cheque for my car accident. I cannot say enough about Economical…read moreInsurance, from start to finish of the transaction they were amazing to deal with and were there with me every step of the way. I also have to thank Evi Vahtra of Heinsoo Insurance for setting up my policy. A year ago I approached Evi to look into both my home and auto insurance, she explained the policy details with me and shopped around till she found me the right insurance company to meet my needs, Thank you Evi Vahtra.

Called and was asked to stay on hold. I waited 2 hours and 23 minutes and then got disconnected. I…read morecalled again and spoke with Adam who guessed that it was a technical problem. Nevertheless he wanted me to wait on hold again. Of course I refused and he asked me to call back Monday. I told him that I will never call back and I don't need to deal with a company that has such failing process in communication. He interrupted me ( playing victim) claiming that if I am going to yell at him - which I wasn't - he will hang up and before giving me chance to respond he hung up on me. I am sure this conversation that occured on June 27th around 4.25 pm is recorded and should be reviewed by his superior. Shame on your level of clients services

Taking forever on my claim, car's already been repaired and now it's been under review for over a…read moremonth. Very slow and every time I ask for an update they keep saying the same BS. I will be switching over to another Insurance company after this claim is done!

Stupid and disrespectful. Never purchase their insurance. You only finf out when you have a claim.read more

I contacted Icon Insurance on behalf of a small business client and building owner. Unlike many…read moreinexperienced brokers or "online" insurance offerings, I found Anastasia and Steven to be highly knowledgeable, professional, and committed to the client's best interest. They provided excellent counsel and took the time to explain the insurance coverage, so my client was not buying either too much or too little insurance. It's great to know that claims will be handled responsibly and paid (and not contested by insurance providers, because the wrong information was submitted). I will refer other clients to this broker.

From the owner: Call us to get a quote on your Home, Auto or Business Insurance. We make sure you receive the…read moreright coverage for the best price.

A Difficult Reality for Vulnerable Claimants…read more I'm sharing this for anyone who may one day have to navigate a large insurance claim while also dealing with stress, trauma, or mental health challenges. I experienced a total loss due to a fire and submitted a significant claim. I made every effort to cooperate--providing documentation, responding to requests, and even submitting additional information and corrections when asked. Despite this, my claim was ultimately denied. What I want others to understand is not just the outcome, but the process. Managing a claim of this size is extremely complex. It requires organization, accuracy, and emotional resilience--things that can be very difficult if you are already struggling. Over several months, I spent hundreds of hours trying to meet expectations and support my claim. The investigation process felt overwhelming and, at times, intimidating. As someone managing PTSD, the pressure and scrutiny had a serious impact on my mental health. At one point, the stress became so significant that I required psychiatric care. I recognize that insurance companies operate within policies and procedures. However, my experience felt highly impersonal. I often felt like I was being assessed as a file rather than as a person going through a loss. For those who are vulnerable or managing health challenges, I would strongly caution: do not go through a large claim process alone. Seek support early--whether legal, professional, or personal. This experience changed how I view insurance. When choosing a provider, it may be worth considering not just cost or coverage, but the level of support and human connection available when things go wrong. I am sharing this so others can be better prepared than I was.

Horrible experience being given the run around between Intact adjusters that do not help their…read moreclients. I am frustrated re the recent handling of my claim with Belair (Intact Insurance) despite my mechanic agreeing to match the Belair Labour standard rates provided by the ajuster, they are refusing to cover the agreed-upon labour rates causing a delay in my vehicle's repair. I have been without a vehicle since Oct. 7/25. I was told by the adjuster that if I didn't take a rental that I am allowed to use their Rental Allowance program in place of a rental allowance would be $35 a day for everyday that my vehicle is in for repairs. They are now saying they will only pay me $35 dollars a day for only approved days, which I find unfair because I am still stuck not haning a vehicle. Causing me undue stress.