I catastrophically broke my frames while on holiday in Whistler. Frantically tried to find someone who could fix them or maybe replace the lenses into new frames when I was referred to Bailey Nelson as a new optometrist who may have time to see me (everyone else was booked up with appointments).
As soon as I walked in the door I felt welcomed, validated, important, valuable and cared for. They expressed immediate sympathy about the breakage, and started brainstorming how to help me when the optometrist, Dr. Mitchell Bennett, suggested the least expensive option of doing a contacts fitting and giving me a free set of sample contacts. OMG! Amazing! I had no idea contacts could feel so comfortable -- it has been 20 years since I wore them, of course -- and that someone could be so kind while helping me resolve what had been a stressful situation. Dr. Bennet was happy to give me enough lenses to last me until I could get down to Vancouver and get a new, quick pair of glasses to get me home (or buy more contact lenses, but they are SO expensive nowadays).
Anyway, everyone in this office was amazingly supportive and helpful and got me back to my vacation quickly.
Thank you, all! :) read more