I was very dissapointed with Bagel Nash on my recent experience at their Spinningfields branch, despite making a great first impression on the store.
I visited on a Saturday, 5 minutes before closure, the staff seemed friendly and not counting down the hours until they closed, they was one woman doing the serving, and a man doing the bagels.
I ordered a Smoked Salmon Gluten free bagel, mentioning I was going to take it away. The woman who served me seemed great, she shown me the gluten free menu and was very clued up on cross-contamination. She even let me take the newspapers on the side, meaning I got The Guardian and The Telegraph - Bonus!
This is a nice store and it was definitely a 3 star place already unless something drastic happened, even despite the £4.20 price tag which was pricey, and I never thought I'd be handing out a very generous 2 to this place. I had a nice chat with the woman behind the counter, while the man made my bagel!
They bagged it up great for me, and I told them I planned to eat it later, so when I got home I unwrapped it, ready to try my salmon bagel but disaster struck - It was Mexican Chicken!
The toppings were not great quality, the chicken was rubbery, the jalepeons were too spicy and the lettuce just tasted cheap, the bagel tasted okay but it was simply dry, especially as I had to take off most of the toppings, the chicken was just edible.
The staff seemed good in dealing with my complaint and I will hopefully be coming back soon to give them another chance as it is a nice place and the staff are good, but still communication lacks, I constantly said "Smoked Salmon", the man heard me ready to do my bagel, and she even told him that too, so how he done the wrong one is beyond me. I shouldn't have to check everything before I take it home, I expect it to be right and up to a good standard, therefore I feel this place deserves one star, but I have decided to be a little generous as the staff here are nice and they did have a few free newspapers for me to take! read more