This used to be the best bagel place. When it was Old School Bagels it was awesome. Then the switch to Bagel Factory it declined a little but recently it has just been bad. My last three visits were just bad experiences. All I want is a bagel toasted with butter. Seems easy enough right? One time I got the bagel with just two big clumps of unmelted butter placed on the bottom half of the bagel and the top stuck on it. I guess that was more of a side of butter that I put on myself but it never really worked out right. Another time put cream cheese not butter so bad to be redone. Then last one I actually could not even eat one of the bagels. Untrained employees , understaffed. No clue but sorry bagel factory three strikes and you are out! read more