I cannot stress enough that no one should give this firm your business. Tried calling them 3 weeks…read more(twice a week) straight. They never actually answered the phone. Left messages each time with my phone number, yet they NEVER returned my calls. Completely unprofessional. I'm really disgusted at how many contractors seem to think that just because they have a particular skill/trade that they have no need for other business skills or time management.

Dean and his crew did a great job with our inground pool. Our job had a very ugly start with an…read moreold above ground pool deck retaining wall and a hole from the above ground pool, but he worked around all the obstacles, and we are very pleased with the result. They are a hardworking crew even during all the challenges our site presented.

Didn't realize they closed at 5:30pm, and I arrived about 5:28pm. Tested my water, told me what to…read moreadd, helped me locate in the shop. Would recommend to everyone.

Great customer service, very knowledgable. We highly recommend, we will be driving to Eat Peoria.read more

They open our pool for us. They came when I scheduled. The guys are always kind and respectful…read more They answer my 100 questions since we are new to taking care of a pool. Jeremiah has always been great and is very knowledgeable. So glad we had them install our pool!!!!!

Our pool s 20 years old. Gelcoat cracks around top edge within 2 years. Went to maufacturer in…read moreFlorida. They said it was due to improper handling during install. Russ & Joe said it happens . Nothing they can do. OK, it's cosmetic not structural. Auto cover has been a nightmare, always crooked, repace fabric & ropes every 4-5 years. They serviced cover last month. Tightened drag on one drum completely smashed other drum left completely loose. Ripped stitched edges off cover & bent the pulley suports.They say it's not their fault.,I will be replacing auto cover ($12000). I will not have San Juan do it.

Just ordered my hot tub! Working with Eric was great. He was able to give me the pros and cons…read morefor my particular situation. He kept in touch with me while giving me time to think things thru which I really appreciated. Looking forward to some relaxation!

Had to go through Backyard Leisure to order a pump for our hot tub, and set up an install when the…read morepart came in. The tech who came out, Stone, was amazingly helpful and friendly. He went above and beyond to get our tub operational. When he discovered there was a small leak with the filter lid preventing circulation, he tried everything to make it work, but unfortunately couldn't. So, he offered to put in the order immediately and have the new part shipped to our house. He also gave me a workaround to keep the tub warm until we could complete the minor filter fix ourselves to avoid draining the hot tub again. As a first-time hot tub owner, I appreciated that he walked me through everything and tried his best to find a solution to our problem. Thank you, Stone!

The original purchase was great but the post purchase service is lacking. Have a Jacuzzi hot tub…read morethat is currently disabled due to a broken diverter nut. Stopped by the store for help and was told they dont have parts. Asked how I could order some and they said to check the internet. Or you could drive 45 minutes to another town that may have the part. And apparently you can't order from the manufacturer unless you're a dealer. Thanks The Great Escape you succeeded at losing a customer.

I went in to get advice on what I could use in my hot tub that had very little chlorine in it. I…read morewas sold the Frog@ease system. It ended up still being too much chlorine. This system was $150. Of which I was only reimbursed $86. During the process I was told how great a system it is and it should work. I proceeded to show the guy my legs and the nasty rash because of this product. It took me showing him for him to maybe get the idea it didn't work for me. So I drained my tub to remove the chlorine. I was then told to use Baquacil for my hot tub. They don't sell it so I went on line and bought it for $58. I figured out the dose and put 3 tablespoons in. It immediately started forming a rust colored scum on the top that ruined my net when trying to remove it. After talking with another pool and spa company they told me I should have NEVER been told to use the product as it's for pools only. I immediately drained my hot tub again to stop any damage. It leads me to believe the people at Great escape had no idea about the information they were suggesting. Good thing I could return the bottle for a full refund unlike at the Great Escape. Buyer beware when shopping there. Do your research as they seem to not know what the speak about in some instances.

we needed a patch fix for a hole in our above ground pool. Noel with imperial came out and patched…read morethe pool in minutes. it was fast easy and can barely see there was ever a hole. The price was super affordable for us as well. I HIGHLY recommend this business for all your pool needs. Thank you again for fixing our summer for my family.

Noel and his crew are absolutely amazing! Noel was the only one of the local pool companies who…read morewere willing to help us replace our pool liner. Fast, professional, and honest service. We cannot say enough about how great these guys are. Noel and his crew even adverted a disaster which would have cost us the pool and thousands of dollars. Simply amazing.

Southern Ledge Pools and Patios has been a miracle force for the pool at the Elks Lodge 158 in…read moreSpringfield, Illinois. As a member, I know that Ron and his crew have maintained the pool, made significant repairs and replaced stale/old parts. SL has been a true asset to our pool community and we appreciate Ron and his crew always helping. I would definitely recommend Ron and Southern Ledge for any of my pool and patio needs! The provide a professional and friendly service!!!

From the owner: We can help with any of your outdoor needs, including above ground and in ground pools, hot tubs,…read moresaunas, fireplaces, grills, kitchens, spices, grill accessories and floats.