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    Backyard Leisure - Peoria

    1.0 (1 review)
    Closed 10:00 am - 6:00 pm
    Updated 1 week ago

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    10 months ago

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    The Great Escape

    The Great Escape

    2.4(17 reviews)
    40.1 mi
    Family-owned & operated
    Offers payment plans

    The original purchase was great but the post purchase service is lacking. Have a Jacuzzi hot tub…read morethat is currently disabled due to a broken diverter nut. Stopped by the store for help and was told they dont have parts. Asked how I could order some and they said to check the internet. Or you could drive 45 minutes to another town that may have the part. And apparently you can't order from the manufacturer unless you're a dealer. Thanks The Great Escape you succeeded at losing a customer.

    I went in to get advice on what I could use in my hot tub that had very little chlorine in it. I…read morewas sold the Frog@ease system. It ended up still being too much chlorine. This system was $150. Of which I was only reimbursed $86. During the process I was told how great a system it is and it should work. I proceeded to show the guy my legs and the nasty rash because of this product. It took me showing him for him to maybe get the idea it didn't work for me. So I drained my tub to remove the chlorine. I was then told to use Baquacil for my hot tub. They don't sell it so I went on line and bought it for $58. I figured out the dose and put 3 tablespoons in. It immediately started forming a rust colored scum on the top that ruined my net when trying to remove it. After talking with another pool and spa company they told me I should have NEVER been told to use the product as it's for pools only. I immediately drained my hot tub again to stop any damage. It leads me to believe the people at Great escape had no idea about the information they were suggesting. Good thing I could return the bottle for a full refund unlike at the Great Escape. Buyer beware when shopping there. Do your research as they seem to not know what the speak about in some instances.

    Photos
    The Great Escape - Shuffleboard table for family fun

    Shuffleboard table for family fun

    The Great Escape - Elegant poker table

    Elegant poker table

    The Great Escape - Colorful pool lounger

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    Colorful pool lounger

    JTS Pools & Spas

    JTS Pools & Spas

    1.0(6 reviews)
    57.0 mi

    Do NOT use this company. I recently hired this company to install a pool liner. It has been the…read moreworst customer service experience that I have ever encountered. The manager Darryl never returned any of my phone calls or my emails. They did not show up for their appointment when they said they would. When I called and spoke with somebody in the office they said they can't guarantee when they will come out but I'm "on their list" and they are "slammed with customers". When they finally came out , they brought the wrong ladder, forgot the ladder pad and cut the gasket for the skimmer upon installation. After a few more days, I finally got a hold of the manager and notified him of this and he would not take any responsibility and said at least I got my liner and he hung up the phone. This is the worst company for pools.

    I would give no stars if this was an option! Long time…read morecustomer treated terribly! Was seeking pool liner and told a price. 10 days and many calls back and forth to two of their stores, talking to several salesman being told different prices and product locations, being told I would be called back, I finally got someone who seemed to know the price which was $50 more than price quoted at first. I reluctantly agreed and put it on hold to pick up the next day. We get there they couldnt find the liner at first (it was supposed to be set aside with my name on it) and then was told the price had now gone up another $80. When we told him that was not the price we were quoted yesterday he said he didn't believe it was true! I was basically called a liar! I really think they need to train their staff better or man the helm with someone who has authority to quote a price and keep a promise! I had heard bad things throughout the years about this place but had not really experienced any real problems with them. I wont do business with people who dont have integrity! I will never walk into their stores again nor will I refer them to ANYONE!

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    JTS Pools & Spas
    JTS Pools & Spas
    JTS Pools & Spas - They cut the skimmer gasket & Darryl Lopez responded by  "who cares, you got your liner installed, didn't you?" What an awful Vice President

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    They cut the skimmer gasket & Darryl Lopez responded by "who cares, you got your liner installed, didn't you?" What an awful Vice President

    Backyard Leisure - Peoria - hottubandpool - Updated May 2026

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