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    Backyard Discovery

    2.5 (31 reviews)
    Open 8:00 am - 7:00 pm

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    New pergola
    Sherri E.

    It took a year ..., We had a pergola installed last June and in was a total mess up. The company they used to install it didn't know what they were doing.BYD sent men out last year to look at it and this spring summer it kept getting worse. They sent two different guys out who new what the were doing. BYD then replaced the whole pergola.We are now enjoying our outdoor living area. Thank you and the men you had replace the pergola! They were great!

    Shipping
    Lisa B.

    I was super excited to receive. Unfortunately, this company has picked a shipping company that doesn't want to ship and wants to hold on to the items it has been sitting in Redding California since the 13th and now being told there is no ETA for delivery when it's supposed to be delivered today!! It is only 90 miles from where I live! I called and got the worst customer service ever she claims it can take a month or longer before receiving and not sure why Home Depot gave and ETA on there site. I paid $2200 and NO ETA I have contacted Home Depot and informed them that there's NO ETA TERRIBLE customer service they don't care! Otherwise pick a shipping company that will deliver to the customer with a ETA and deliver it by the time as possible when purchasing 18th-21st

    Backyard discovery and GoConfigure worked very hard to fix this situation. They took accountability for 1 employee that was doing the wrong thing and they made it right. I appreciate their efforts and want my review to reflect how happy I am with the finished product and their efforts.

    Jeanne P.

    The kids are enjoying it. That's pretty much all I wanted out of the swing set. It's not amazing but it's cute. Not the best quality of construction but I don't think that is unique to this company. They are all low quality to high cost. Missing hardware and we had to get more from Home Depot. Clubhouse door is not exactly right and it sticks when kids try to use it. I can't say don't buy it but it's wouldn't exactly say this is the company you should 100% go with eit

    So far this is what we have
    Jay A.

    I am disappointed with my experience with this company. Due to an error on their part my swing set was shipped to me without any hardware(nuts and bolts). This was very disappointing due to the fact that I hired a contractor to put this together and as they sorted through the set they realized that it was all missing. So I paid him for the day but had to schedule an additional day due to their error. They agreed to ship out the missing parts overnight and I received them Then the parts they shipped weren't correct and some were missing. I called in and told them and right away I was treated as it was my fault and that I must have done something wrong. I told them what parts of the playground still couldn't be assembled due to missing parts It was then asked of me to cross reference the instructions and to tell them every bolt and part number that I needed instead of them trying to work for me (the customer) by paying attention to my complaint and making this a good experience The resolution could have been very simple I let you know that the slide and bench and ladder still are missing the hardware and you send me the parts If you wanted to show that you care and stand behind your product you could even of had one of your installers come out and finish the few parts for me since I have paid for two days and still do not have a complete set due to your mistake It is a lot easier though to point the finger at me and ask me for part numbers and not offer a real solution I do not recommend this company due to lack of professionalism and care for their customer

    Within 1 1/2 months of having it set up, this is what happens when some wind comes through.

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    Backyard Discovery - fitness - Updated July 2026

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