Extremely Disappointed with Backyard Amusement - Poor Service and Communication I recently rented a moonbounce from Backyard Amusement for a kids' picnic and unfortunately, my experience was extremely disappointing. Despite paying a deposit and receiving confirmation of my order, the company failed to deliver the moonbounce on the day of the event. When I contacted the owner, I was informed of an error in their system which resulted in the delivery team not completing my order. While mistakes can happen, the lack of communication was unacceptable. I received no notification that the moonbounce would not be delivered, leaving me scrambling for alternative entertainment options at the last minute. As a seasoned event planner, this failure had significant repercussions. It damaged my professional reputation, caused great disappointment for the children who were looking forward to the moonbounce, and resulted in considerable stress and inconvenience for me. The owner did offer to reschedule the moonbounce at a discounted price of $450 (down from the original $575), but this does not adequately compensate for the impact of their failure to deliver as promised. I requested additional compensation for the inconvenience and reputational damage, but have yet to receive a satisfactory resolution. Overall, I am deeply disappointed with the service and communication from Backyard Amusement. I would caution others to be aware of the potential for similar issues when booking with this company. read more

Backyard Amusements staff showed up on time and did all the setup work. There was a crew of 3-4 that came well before the event start time to ensure things went smoothly. I had what I thought was an issue and the crew called and came back to address it, without delay. The kids loved the Tsunami Jr water slide and I am a very satisfied customer. I would highly recommend and use them again! Tsunami Jr- The water slide was huge! 2 slides i one. Good for all ages. I had from 2yrs to adults enjoyed the slide. It hooked directly to my water hose and indoor power supply (outdoor power was not sufficient for me). It's gets messy because the water seeps from the sides into the grass so after awhile the kids were walking through mud that tracked up the ladder and down the slide and that water at the base of the slide was kind of icky and unpleasant to the eye. But i just told the kids to not go under water anymore and not splash each other and we kept the party going. When hooked up correctly there's a sprinkler at the bottom of the slide. Overall a wonderful experience I just hope they come out with a way to prevent the side water seeping and a way to drain and refill the base in the future. Thanks Backyard Amusements for this amazing memory! read more

Our church booked a service with backyard amusements for our Sabbath School "Fun Day". We found the staff to be very professional, polite and accommodating. Being our first time using Backyard Amusements and wasn't sure of all the equipment or services that was offered (was just given phone number by a friend) the office administrator was very helpful. They were able to point me to their website and answer all my questions. Upon the day of event (held in the park) came a bad storm. After losing/forfeiting our funds that we used for the park, I dreaded what would be told to us when we call Backyard Amusements . To my surprise they was glad to reschedule us. (With no lost of funds) Praise God!! The rescheduling took place at a new location. No problems, Backyard Amusements was very gracious in setting up new date. We received a call before delivery and our youth had a wonderful, joyous time. -- Thank you backyard amusement for you professionalism. The Sabbath School Department of the Pisgah Seventh day Adventist Church read more

Wow! Wow! Once again wow! I just want to thank Kristen and Cameron for providing amazing services for my sons 6th birthday party today. When I called initially to schedule the event Kristen was so pleasant, I explained to her a previous company I was going to use had terrible ratings, she assured me that I had nothing to worry about with Backyard Amusement. She was right!! I paid my deposit and we were set to go. They arrived today ahead of schedule our party was set for 3pm-5pm. The final payment process was easy and we kicked back and waited on guests to arrive. Can I just say the level of professionalism they both portrayed during the entire event was pleasing. They never seemed frustrated or bothered and helped the kids along the way. We had a blast our guests raved how awesome everything was and we even had unwanted guests come over to find out what was going on lol. My family has already begun to discuss renting their services for the summer. Thank you Backyard Amusements!!! read more

We recently booked Backyard Amusements for my son's 10th birthday party. We booked their Gametruck. I left a voice message and someone called me back promptly. I found their pricing to be competitive and it is a large part of why I booked them. The booking process was simple and I quickly received confirmation via email along with my receipt for the deposit payment. Leading up to the party, I received several emails emphasizing their balance payment policy, etc and that was very helpful. On the day of the party, they were running behind but called me well in advance to let me know. The young men working the Gametruck were professional with my husband and I and they interacted very well with the children. My son said they were helpful and nice. Their Gametruck was clean, well kept and stocked with the latest equipment and games. In summary, I would absolutely book them again and refer them to friends. read more

Professional, competent, and highly reliable! We just celebrated my son's sixth birthday party. Our representative was knowledgeable in the products, kind, and patient. We had to change the date of our party due to rain and had zero issues with the change. They were overly accommodating with the changes I requested. Additionally the week of my party I called every day with questions and with each call I was treated with kindness and they addressed all my concerns. The gentlemans who dropped and picked up our bounce house were on time and utterly professional. You will not be disappointed with this company! We definitely plan to use them again. Also equipment was clean and set up was beautifully done. Call them for your next party! Thank you Backyard you all were awesome and helped make our son's birthday great! read more

We were in a bad situation when another company cancelled our bounce house rental 48 hours before our party. When I called Backyard Amusements, the person I spoke to told me they were all booked for our party date but she took my information and said she would speak to her team to see if there was anything they could do. She followed up with me a few hours later and they were able to squeeze us in. They truly saved our party! The quality of the bounce house was great - we were even able to leave it out in the rain. And they had an option to pay extra to pick up the next day so we could use it the next morning as well. The delivery team was delayed beyond when they first told us they would arrive, but it was still well before our party time so it was not an issue at all. I definitely recommend using this company! read more

I was impressed with the wonderful service I received from start to finish. The lady who originally took my call went to great lengths to make sure I got what I needed even though I was trying to make it last minute purchase. she put in a lot of time and energy and extra effort to try to find me the right equipment at the right price. The truck drivers who brought the equipment to my home for my son's birthday, drove all the way to Western Maryland from their residence in Waldorf. I received their product over an hour earlier than I needed it, which allowed me extra planning time, and the kids extra play time. if you're like me, and you're looking for a family owned businesses, that operate with morality and integrity than this is a resource that you want to keep and recall every year for your events. read more

We used Backyard Amusements for our basketball team's end-of-season party, and they were amazing! We rented a bounce house and a game truck, and the whole experience was seamless from start to finish. They were very gracious and accommodating when we needed to change our date due to unforeseen circumstances. On the day of the party, communication was excellent--they let me know when they were 10 minutes away. The bounce house arrived early and was fully set up and ready to go before our guests arrived. The game truck also arrived in plenty of time to set up, so everything was ready exactly when promised. The staff was professional, courteous, and made the whole process stress-free. Our team had a blast! We highly recommend Backyard Amusements and will definitely use them again in the future. read more

I rented the cotton candy moon bounce!! the description said all ages, and that was a true statement.. The adults at the party enjoyed it just as much as the kids!! The staff was very professional from reserving to delivery and pick up!! Two gentlemen delivered and set up the moon bounce in the area of my choosing.. They went above and beyond to make sure that I was pleased with the placement!! The moonbounce was clean and free of debris, and in great condition!! The two gentleman also explained what to do in the event it rained!! The same two gentlemen returned to pick up the moon bounce and they were just as professional as they were earlier that day... ensuring that we were pleased with the product and service!! I will definitely book from BackYard Amusements again!!! read more

I had such a great experience with Backyard Amusements! From the booking process down the the delivery and pick up! They are a wonderful team of professionals and very courteous! My son was soooo happy with the bounce house he got for his birthday! They were prompt in making sure my order was processed and when it was time for delivery. Not only were they early(which was perfect because I was running around like a mad woman getting things together for his party) the delivery person was very professional and informative! He had the bounce house up in less than 15 minutes and picking up was just as fast! I'm VERY IMPRESSED WITH THIS COMPANY! I will be referring all of my friends and family and i will be ordering again for my next even as well! read more

This was my first time working with Backyard Amusements, and it was a great experience from beginning to end. My client ordered their pedal cars (huge hit with guest!), Popcorn machine, Tables, Black chairs and a stand up game and table game. The ordering process online was super easy! If I had any questions or concerns I was able to call in and inquire with no problem, their office staff was very helpful. Their delivery team was awesome! They showed up on time, contacted me 20-30 minutes prior to their arrival. They were professional and very polite. My client and their guest were very happy! As an event planner they'll definitely be highly recommended on my vendor's list! Thank you Backyard Amusement! read more

We had a fantastic experience with Backyard Amusement from start to finish. Khristin was amazing during our initial call helping me with my selection of rental equipment ensuring we had the right items for both fun and safety. We received several reminder emails leading up to the event which made me confident that the company was aware of our rental request and needs. The day of delivery we received a call from Ray to confirm our delivery time. Ray was on time and was incredibly personable. He ensured everything was set up and ready for our party early. He arrived back on time to break everything down. Nothing but great memories from this party, thank you Backyard Amusements. read more

Smooth online reservation. The website was very user friendly and I was able to make a seamless online reservation and deposit. The confirmation email was so detailed it left nothing to question. I knew exactly what I ordered and what to expect on the day of delivery. The Moonbounce arrived several hours before my event time. The delivery person was very personable and even showed me how to operate the Cotton Candy machine. The Moonbounce and Cotton candy machine arrived clean and setup was a snap. I would definitely use backyard amusements for any future events. I had a very positive experienc. read more

Unreliable and Poor Communication I rented a moonbounce from Backyard Amusement for a kids' picnic, but they failed to deliver on the day of the event, despite my deposit and confirmation. I was informed of a system error, but received no prior notice, leaving me scrambling for alternatives. This failure was a huge disappointment to the children. While the owner offered a discounted reschedule, it doesn't make up for the inconvenience and stress caused. Overall, Backyard Amusement's lack of reliability and communication was highly disappointing. I would not recommend their services. read more

Once again Backyard Amusements came through!!! I have used them a number of times and they NEVER disappoint!!! I ordered for my son's graduation party and it was a HUGE success!!! The delivery and set-up went well. We realized later that a few tables were missing, the issue was corrected in a very timely manner. The response was immediate and before I knew it, the tables were there!!! I will most definitely use them going forward, no question in my mind that "Backyard Amusements" make your events special. I appreciate ALL they have to offer!!! read more

We would highly recommend Backyard Amusements. We rented the Game Truck for our High School Graduation after party, 150 students. From booking till they pulled away, all was fantastic. I even offered for them to leave early as I know they had a long drive ahead of them and it was close to midnight. We were WAY outstide their service area, but they declined. Stated they were hired for the time and would stay till contract was over. The staff was super friendly & communication was great. We will be recommending them for future school events. read more

Everything was wonderful. The guys that delivered my equipment was very professional and knowledgeable about how to handle the equipment. They delivered on time and the setup was quick and easy. My next event will definitely be with BACKYARD AMUSEMENT. My initial call to book my equipment was a great experience as well. Again professionalism and kindness was key. They young lady explained everything to me and let me know also what was needed of me to make this go smoothly. GREAT JOB BACKYARD!!! read more

The customer service was great from the time I called to make an inquiry on the items needed to the actual delivery and setup. We ended up renting a 20x30 tent, tables, and chairs for a family reunion we were hosting at our home. Not only did we receive friendly and professional service, the prices were very reasonable and exceeded our expectations. I would highly recommend Backyard Amusements for your rental needs and we look forward to patronizing this business for our next event. read more