Very professional, patient, and communicated clearly. This business has very fair rescheduling policies due to weather giving you up to a year to reschedule. The attendant who set up the equipment was very quick and gave clear instructions. read more

Great variety of games and communications throughout until day of delivery. The guys set up the games in a timely manner and picked up on time as well. The kids at the party had a blast, especially with the dunk tank! read more

We had a wonderful performer for my son's 5th birthday party. He was prompt, kind, easygoing, energetic, and super fun for the kids. He treated my son like he was the king for the day and all of our guests were super impressed by how kind and cheerful he was with them as adults as well. Our performer gave everyone a unique and wonderful experience. The entire hour flew by and my only problem was that I should have had the performance last longer. This company gets it and I have nothing but the highest recommendation for their services. read more

I had such a wonderful experience working with Backyard Amusements! They are professional, friendly and very accommodating! I want especially recognize Kristin, the receptionist that takes all the phone calls. I called about 5 times in one day to make a last minute request regarding my order and she was so friendly and worked closely with her supervisor to accommodate my request. So refreshing! Michael, who performed the delivery was also very friendly and professional. I will use their services again simply because they were so easy to work with. Very rare these days. ​​ read more

Backyard Amusements - Tables and chairs that were rented for my baby shower. - Party Equipment Rentals Near Me - White Plains, Maryland

Great customer service. Easy ordering. Quality products. Smooth delivery and pick up. Will use these services again! read more

Backyard Amusements - Moonbounce was a hit! - Party Equipment Rentals Near Me - White Plains, Maryland

We rented a Dunk Tank and Football Obstacle Course. The delivery guys arrived well before our event start time and were very nice. The Football Obstacle Course didn't have footballs so one of the delivery guys bought them from a local store. The release mechanism on the Dunk Tank required someone to manually adjust it after each use. The metal bars/steps used to access the seat in the Dunk Tank became wet and very slippery, causing one of our guests to slip and cut their foot. While I was happy with their timeliness, the Dunk Tank should have worked without manual adjustment and the metal bars should have been covered with rubber as a safety measure. read more

The service was great and the delivery was prompt. I would recommend using their services to others.

Backyard Amusements was very professional, punctual and the product was just what we asked for. All the children had fun and the party was a success. It was a consistent light rain so we weren't so confident of the delivery but they showed up and everything was perfect. I would for sure book again! read more

Backyard Amusements - Paw patrol Moonbounce - Party Equipment Rentals Near Me - White Plains, Maryland

We have used this company twice and I will say their customer service on the phone was great! The delivery crew both times was so so, with that being said we won't use them again. This company only allows you rental until 6:30pm and it's the Summer whereas it doesn't get dark until 9pm. Imagine having a function on a "hot" summer day and the kids have to get off of the slide because fun time is over and the sun is still beaming hot We always rent two water slides but LUCKILY my son rented the other water slide from another company and believe it or not they delivered it a "day" early and picked it up a day after our function Good news we don't have to use Backyard Amusements anymore read more

We've used Backyard Amusements for over 8 yrs and never had an issue. On October 27th--that changed. Our party began at 12 noon and I had spoken with Cam @ BA personally to inform her we need the equipment before 10am. It needed to be pointed out because on Sundays, the 1st available time for delivery is 1pm. I also noted the start time in my invoice notes. The bouncer arrived shortly after our party began (12:30/ish and unfortunately, it was the wrong bouncer. I ordered a butterfly dry/wet combo (ordered ball pit for the pool area) but we received a standard bouncer with a slide--no pool area. I spoke to the owner who apologized for the late arrival but was still charged the extra $61 for the wrong equipment. It was a stressful situation since BA has typically delivered above my expectations in the past. I was disappointed in the online delivery/time options and the wrong bouncer we got. read more

Great customer service. Early delivery and pick up. The delivery driver and helper were so helpful and kind. Items we rented were on top shape. Thanks for making our event perfect! read more

The receptionist was very friendly and detailed. I booked my tent that same day. They called prior to delivery! We were surprised that only one person was setting up our large tent but he got it done between the 8am - 12 noon time that we were told. I will be contacting them again to rent any tables /chairs/ tents needed! read more

The timeliness and setup was AWESOME! They were on time, efficient and very customer focused! Thank you Backyard Amusement you made our class picnic at Westlake High School a success! read more

Highly recommend Backyard Amusements for a bounce house rental. We rented a bounce house for an outdoor, alley birthday party on Capitol Hill. Every single person we interacted with--from reservations to setup and take down--was lovely. The drop off and take down crew were timely, friendly, and dealt really well with a group of anxious kids excited to get their bounce on. We absolutely will use them again. read more

Backyard Amusements - Bounce house rental on Capitol Hill - Party Equipment Rentals Near Me - White Plains, Maryland

Won't use again. We used them every year for our company picnic and every year I pay an additional $75 to have the bouncy house dropped off from 11:00-12:00 and every year they call me at 9:00 and want me to meet them at the location earlier when no one is on site until 11:00. This year I included instructions in the order and they came and left - then didnt show up to our event until 2:00. The kids were very disappointed. read more

They were excellent from the moment I contacted them. My reservation for a bounce house was very last minute. I went on the website and saw that the date I wanted was unavailable. I decided to call and when I did, I was greated by a pleasant and professional voice. The young lady checked their inventory and to my surprise, the exact bounce house I wanted was available for the date/time I needed. I received and signed my contract quickly and was done with the entire process in less than 20 min. The Day of the event, the bounce house came a few hrs earlier than my event start time *Bonus* The set up was quick and professional. The pickup was delayed but I have no complaints. Overall, the rates were reasonable, the service and product was great! I will definitely use them again! read more

Have you ever had a vision and someone brought it to life? Well that's exactly what Backyard Amusements, LLC did. I called them looking for a PJ Mask bounce house and unfortunately they did not have one. Instead of telling me no, they did some research and decided they were able to bring my event to life. They placed an order for the banner & it arrived in time for my event! I am super pleased with the customer service and quality of their equipment! If you're looking for a company that will work with you for all your party needs, contact Backyard Amusements!!!! read more

*bad review, but I've seen many good ones, so hopefully my two experiences aren't their regular service. However, the 2 experiences were within 30 to 60 days of eachother. Punctuality- 0/5. Party time was at 1:30pm. I paid in full prior to date, was told I'd get a phone call from driver with schedule in AM, and that equiptment would be delivered not later than 12 or 1230. I can't remember which. I called and complained after 12:30- I never recieved a phone call and nothing had been delivered. Then, equipment was promised by 1:15. I believe it actually got setup between 1:30 and 1:45. *My neighbor used them a month or so earlier and they showed up 2 hours late. I'd use them again if I had no alternative despite this experience, but you need to stay on top of them to keep them accountable. If I find a similar company with a similar price, I'd switch to them so I don't have to stress. Equipment- Chairs 4/5. Tables 3/5. They're an eye sore and not as pictured, but you will more than likely cover with tablecloth so who cares. read more

Nice people to chat and coordinate events with. Khristen was so helpful to talk with over the phone and provided great information and attention to detail regarding questions and concerns. We rented two of their products for an event one being the game truck but the staff assigned to the truck were young adults who were impolite and unprofessional as the event went on throughout the day. Attempted to make them more comfortable several times inviting them out to join the event, grab food & drink, dessert since it was so hot but they never left the truck which made guests feel uncomfortable to go in as it wasn't as welcoming as it could have been. Turns out the attendants were inside playing games (when guests wanted to play) and lying down, so it felt like we were paying kids to play video games rather than using the truck to their full potential. Had a guest ask to use Mario Kart where the game truck attendants said "it was outside" but they hadn't set anything up outside for our event guests to use. I never saw anything set up on the outside of the truck for the duration of the event. Really nice people that helped us rectify the concerns we had during the event so if there's any issues make sure you call them and let them know! Will likely use them again for other items for future events but unlikely to rent the gaming truck again. read more

Event Rental Company was great! The booking team was extremely responsive & answered all questions. The on site delivery/set up team was GREAT. They came in set up in no time & were precisely on time for break down. Everything was efficient and made planning an event from out of town easy! Would definitely recommend and will be using them again for future company events. read more

We rented the Lil Kahuna Slide. The delivery time was between 8am-1pm. They did not arrive with the slide until 2:30pm. I called several times and was put on hold. I was not given a straight answer when asking what time they would arrive. They took $50 off of my bill because they were an hour late. Once the slide was finally set up, the kids had a blast. It is the perfect size for the littles. The delivery guys were friendly and courteous. read more

Service was excellent. Hubby and I rented the moon bounce for our BBQ on May 7th, 2016. They arrived on time for pick up and delivery. They were accomedating when I changed the pick up time. They people who came to my home were courteous and pleasant. Their prices are very reasonable. Plus it's an African American family owned business. I will definitely use them again. read more

Backyard Amusements - Moon bounce from Backyard amusement. Rented it for under $200. Worth every penny to keep the kids entertained. - Party Equipment Rentals Near Me - White Plains, Maryland

I would highly recommend Backyard Amusements. The customer service was top notch. They worked with me due to inclement weather and made adjustments to make my Event more of a success. I rented a bounce house and the kids loved it. The set up was fast and the staff was friendly. read more

Wonderful experience from reserving my bounce house, to delivery/setup, pickup. Website was easy to use, and the convenience of having it delivered AND set up, saved me trouble. It's hard enough trying to plan a birthday party and this was one thing I didn't have to worry about! Worth every penny!! Will definitely recommend and use them again. read more

Backyard Amusements were very professional. A company attendant was even present at the event. They were very helpful and informative. We had many people in attendance at this school event. The attendant's took the time to show us the workings of the cotton candy and popcorn machines. It was great! read more

Excellent service from the first phone call I would love to thank Tanika she was great the guys was great with the kids I would highly recommend!!!! My son and along with everyone else thought it was an great idea thanks for helping me achieve that mission! read more

I give zero stars, booking was so difficult speaking to so many different people, they were not aware of what they had on their websites, I got multiple invoices with different prices, then when the driver showed up & requested more money, this company is very ghetto & unprofessional & I would never book with them again even if it was free! read more

I used them for my daughters birthday party this past weekend & everything went off without a hitch! I called to order tables, chairs & a toddler bounce house and everything arrived and was set up well before the party started. The customer service was amazing from the very nice woman who took my order over the telephone to the very nice guy that delivered our rentals, everyone was so kind & pleasant to interact with. I do have to mention that I waited until the last minute to order my rentals & they were still able to accommodate me. I will definitely be using them for me next event & you should too! read more

This past weekend, my family rented the game truck as well as a bounce house for my son's 5th birthday/Housewarming. The staff was amazing, setting up everything, arriving early and lingering a little later, allowing for games to be finished (vs. abruptly leaving at cut off time). Everyone was most impressed with the game truck and how nice it was! Games were rated E (per our request) and the children and adults raved over the entire experience. The truck was attractive and staff was attentive and knowledgeable. We will DEFINITELY use BYA's services again. It made our party amazing! read more

Great customer service, promptness & the two young people who dropped off the moon bounce were very helpful. The kids really enjoyed themselves, I would definitely use this company again! read more

Backyard Amusements was once again fantastic to work with!! We rented a moon bounce for our sons 3rd birthday. They were easy to work with and arrived on time for both set-up and takedown. We love Backyard Amusements and highly recommend them for your next event!! read more

Definitely would recommend them for your child's party. Rented moon bounce, mini football blitz and tables for my son's 3rd birthday. Everyone had a great time, even parents enjoyed the mini blitz. Will definitely rent again!! read more

Company was great to work with. They were accommodating when we had to switch dates for our party. The guys setting up were on time & professional. read more

We first chose backyard amusements because of their hassle free website and online reservation system! They have a huge variety of bounce houses, games and other party essentials. Customer service was excellent! Mark the service technician delivered our 2 bounce houses and dunk tank several hours in advance of our event time, had us setup in under 30 minutes and took the time to answer all of our questions and to explain all of the safety precautions. Mark returned to pickup the equipment at the agreed time and was just as efficient with packing up. Our daycare family fun day was a huge success! Our existing parents were impressed and the families visiting for the first time were waiting in line to sign up! We highly recommend BYA! read more

Terrible service, stay away from this company. We rented a train for our son birthday party and we paid the advance. We designed all the party around trains, he is crazy about them. The same day of the party, they called us, 2hours before, and said that they had had a problem with the train and they couldn't deliver the service. We asked for an alternative, a bouncer or another alternative, something to entertain 20 children, nothing, no response. They just said, we apologize! After three days of that, I am trying to contact them to get my money back, no response either. Terrible!!!! read more

Unfortunately I feel compelled to put my experience here as a lesson for someone. I was actually pretty impressed when I booked this reservation a few months back. I called a few times with question prior to booking. Each time I spoke with a very professional young lady. Speeding forward, sometime early the week of 9/3/18, I began to noticed the weather was calling for rain. I immediately contacted backyard to find out what the protocol was if you've reserved outdoor equipment. I was told that I had till the morning of my event 8:00am to make a final decisions. On Friday the day before my event, I again called expressing concerns with the forecast for rain. I asked if they had other alternatives that I could charge to as to still keep my reservation with this company. Everything that I asked for they didn't have, instead they suggest that I call Oxon Hill rentals who had what I was looking for including delivery? I felt at that time they kinda wanted me to move forward with Oxon Hill rentals seemed as if they were pushing me away. On Saturday 9/8 called backyard and got no response, left a message explaining the current situation. Sometime around 11:00am a truck pulls up and proceeds to empty their truck, I immediately run out and explain that I'd left a voicemail and my order has changed due to weather. In the end all I got a total of 19chairs, one was broken(why'd you bring it)? To be honest all the chairs weren't that great, they looked as if they'd seen better days. On Sunday the truck returns around 2:00pm, mind you no call or anything just show up? Now I'm looking an invoice that is completely over priced! When I called to speak with someone I'm told that their is a $100 minimum for delivery, huh don't you think someone should have mentioned this when I spoke of changing my original order. I called the office and was promised and return call to rectify my charges )9/10) the only thing I got was a email with and updated invoice deducting $28, still leaving me with a $77 charge for 19 raggedy chairs. This is unacceptable and very unprofessional and I don't do business like this. Needless to say I'll be fighting this charge with my bank an never using this company ever again! If you don't have the decency to call and have a conversation with me how can you be trusted?!? Very disappointed read more

I have never rented a bounce house or any party-type things before and I was a bit nervous. I thought it would be very involved or complicated, and maybe it is, but not with Backyard Amusements. RENTAL PROCESS: For my daughter's preschool Spring Fling, I was responsible for bounce-house and popcorn machine rental. Admittedly, I procrastinated a bit and started panicking when I actually set aside the time to figure out rental. I chose Backyard Amusements because of their Yelp rating and because their site said free delivery within 25 miles. When I called I received a voicemail and left a message. While I waited for a response I took a look through their website to figure out what we wanted. Talk about options-wow! The only reason I didn't leave five stars was because after two business days, I didn't receive a call back. *Note: I only needed to call for reservations because I needed delivery prior to 11AM. If you need delivery later in the day, you can set everything up online, which is very convenient.* Saturday morning (one week prior to the event) I decide to call again in hopes of reaching someone. The woman who answered the phone was very professional, patient and helpful. I basically had no idea what I wanted/needed and she walked me through a number of options. She asked about the ages of kids attending and the number of attendees. She reviewed weight limitations and talked me through everything that came with the popcorn rental. We talked about delivery and she said they needed a 90 minute window and would call when they were 30 minutes away. This seemed perfect as the location for the Spring Fling was about a mile from my house so I needed some time to get there with a toddler in tow. Over the phone they took a $50 deposit and told me day of they would need the remainder of the cost in cash or check only upon delivery. They asked about distance from the outlet to where the bounce house would be set up and I had ZERO idea. On delivery day, they brought extension cords just in case. DAY OF EVENT: I thought delivery wouldn't be earlier than 8:30AM and I'd receive a call 30 minutes prior. At 7:55AM as we are rolling out of bed, I get a call that they are five minutes away. Hearing the panic in my voice, the driver, very kindly, says "don't worry, I can wait for you, don't rush". Phew. We race to get dressed, jump in the car and fly to where they are. In my frenzy I forgot my checkbook and had to stop at the bank to get the remaining balance in cash. We arrive at 8:20AM and the driver has everything out of the truck ready to get in the playground and greets us with a large smile and cheerful "good morning". He sets everything up in under ten minutes, reviews how to use the popcorn machine, gives me tips and answers my 400 questions. This man is basically an angel. The bounce house and popcorn machine were a HUGE hit. Adults and kids were bouncing for hours and the popcorn was delicious. I should make a comment of how clean the popcorn machine was when delivered. After seeing how messy it gets after using it, I have no idea how they clean it, but it looked sparkling new. At pick up time, the same man who delivered the items (Mark, I believe) was on time and broke everything down in minutes. I am so grateful to Backyard Amusements for quality rentals, friendly service, and ease of use. Although I don't have anything to compare to, they seemed inexpensive. $250 for three hours of a bounce house and popcorn machine (and popcorn/bags) including delivery, set up and breakdown. If I ever need party rentals again, I will without a doubt use Backyard Amusements. Money and time well spent. We don't have pictures because we were so busy having fun! TIP: Don't forget cash to tip your setup man. I almost did and I would've been mortified because he was so fantastic. He didn't act like he was waiting on a tip at all, and when I gave it to him he was very grateful. read more

Excellent chairs, tables, tent and coolers. Delivered and set up as promised on Tuesday; and picked up a scheduled on Wednesday. Very professional and pleasant delivery/set-up staff. Will recommend to others and use again if the need arises. read more

They were excellent. They called 15 mins prior to delivery and they arrived during the time range they stated. It took them a matter of a few minutes to set up the moon bounce. The kids enjoyed themselves. They picked up the moon bounce and all went well. read more

Absolutely marvelous. A-1 service. Courteous customer service from start to finish. Beautiful inflatables and the kids loved every moment!