The "2 PM" Appointment That Means 4-5 PM…read more Probably the worst grooming service experience I've ever had. I've used them for quite some time because, to be fair, the groomers themselves have been very good. Unfortunately, everything surrounding the actual grooming service has become a complete exercise in patience. Apparently, making an appointment for 2 PM is more of a suggestion than an actual appointment time. It's perfectly normal for them to show up 2 or even 3 hours late, with the usual explanations: traffic, another appointment taking longer, or whatever else happens to be convenient that day. And if you dare to call the call center about it, be prepared for an argument. Instead of actually helping the customer, their approach seems to be blaming the customer for expecting the appointment time to mean what it says. I've received plenty of apologies just unfortunately, very little improvement. Month after month, it's been the exact same experience. At this point, I've decided my time is apparently worth more than theirs, so I will no longer be using this service. I absolutely do NOT recommend this place, unless you have several hours to spare and your entire schedule is flexible enough to accommodate theirs. Apparently, the customer is expected to work around the grooming service, rather than the other way around. Five stars for the groomers. Zero stars for punctuality, customer service, and professionalism.

They were fast and did a good job grooming my Yorkie. Both my fiancé and me thought it was the best…read morehaircut has gotten in years. They actually shaped some of her hair instead of just cutting it with scissors. I would recommend them and will definitely use them again!

We recently moved into Ave Maria along with our 13 year old Westie. The prior owner of our house…read moreleft us cards of businesses they recommended and of course one was Misty's! We have never left Quincy with anyone but family! Mitsy and her entire staff ensured us that all would be fine and they were right! Our ornery old man found his new little family! Thanks all!

We have taken our Aussichon dog to this place twice before today. Both times we tried to explain…read morehow we wanted him groomed, but he ended up looking nothing like his breed -- more like a female spaniel with long, broom-like ears. This time I came prepared and brought a reference photo to clearly show the style we were hoping for. When I arrived to pick him up, I was asked to pay immediately and even left a tip before I saw him. When they brought him out, I was shocked -- he looked nothing like the reference picture I had provided. I calmly gave my feedback and explained that this was not the result we were hoping for. The groomer came out and said, "Sorry, I did the best I could. He moves around too much and I don't think he is a good dog for grooming." In other words, the problem was blamed on the dog rather than the result of the grooming. Our dog has been groomed before, including when he was younger, without any issues. She then told the front desk to "just give her a discount if she's not happy with the cut." I explained that I wasn't sharing my feedback to ask for a discount -- I simply wanted them to understand that the result was not what we had discussed. They offered a discount for a future service, but I told them we would likely not be coming back. At that point the groomer responded with "Good luck!" and shut the door as she walked away. I have honestly never experienced anything like that in my life. The person at the register apologized and mentioned that the groomer is "going through a lot right now," but that does not excuse such unprofessional behavior. Overall, this was a very disappointing experience, both in terms of the grooming result and how the situation was handled.

DO NOT TAKE YOUR GOLDEN DOODLES HERE !. They do not follow directions nor do they know how to cut…read morethese fur babies hair correctly! Took both of my mini golden doodles here and they cut there hair Terribly wrong. After I showed the lady in the front multiple inspo pictures . I really advise you not to take your dog here . unless you want your dogs hair to come back choppy and almost all of its hair Gone !

I have been utilizing this business for 9 years since moving to Ave Maria. Grooming my fur babies…read moreand purchasing excellent products.

I was initially very pleased with Furry Land Mobile Dog Grooming. I used them once, was happy with…read morethe service, and scheduled my next appointment for two months later. My appointment was scheduled for Monday at 9:00 AM. However, on Thursday, I received an email stating that my appointment had been successfully rescheduled to a different time. The problem was that I never requested a reschedule. If Furry Land needed to change my appointment, I would have expected a phone call to discuss available options rather than receiving an automated notification that the appointment had already been moved. The new appointment time did not work for me, so I called to discuss the situation. Unfortunately, I reached an answering service. They said they would contact the franchise owner and have someone call me back. Later, I received a call from a woman who identified herself as the manager. When I explained my concern, she repeatedly told me that she had not rescheduled the appointment and that "the system" had done it. While that may have been true, it completely missed the point of my concern. My issue was not who or what changed the appointment--it was that the appointment was changed without my knowledge, approval, or input. Rather than acknowledging that frustration or offering a solution, the conversation kept returning to the fact that the system made the change. At that point, I realized we were not going to reach an understanding, so I asked that my appointment be canceled and decided to find another mobile groomer. I made one phone call and secured an appointment with another groomer for the very next day. The grooming service itself was good, which makes this experience disappointing. Customer service and communication matter just as much as the quality of the grooming, and unfortunately, this experience fell short of my expectations.

Most expensive grooming I've ever experienced. I'm new to the area. I noticed the day after my dogs…read moregrooming that they didn't trim out the hairs between his pads. I called the company and was told that is a service I need to ask for. I have never had to ask for that ever! I'd also be charged for them to come back out and fix it. Will never use them again and was told on the phone " sorry you feel that way"

We used Doodles for our rescue pup. It was an awesome experience. Super friendly staff, did a…read moregreat job. Our pup look so cute.

William has been grooming our golden retriever for 4 years! Lucy looks amazing and she runs to see…read morehim when he comes to the door! Thank you for making my Lucy look beautiful and allowing me peace of mind having her mobile groomed at my home!

Wam has groomed our dogs for years and does the BEST job. I love the convenience of her coming to…read moreour house and my dogs have never looked better. she is very knowledgeable of animals and will love and care for them like they are her own! She is the best.

Wams' mobile grooming is amazing! She was so kind and sweet to my three Goldens who can be a…read morehandful. The dogs needed to be groomed asap and they now look beautiful. I highly recommend this groomer and will be using Wams again!! Thank you!!

Great communication. Punctual. Extremely friendly! Beyond fair pricing…read more First time our Aussie was groomed and he was definitely scared. They were gentle and friendly, by the end he was giving her kisses. He looks and smells great. He wouldnt allow them to do the full service but they were able to help with the matting which was our main concern. Definitely recommend! ​

Quickly replied and set up appointment. Arrived on time and did a great job! I would highly…read morerecommend.