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    Back In Motion Physiotherapy

    3.8 (4 reviews)
    Closed 8:00 am - 7:00 pm

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    Services - Back In Motion Physiotherapy

    Acupuncture

    Physical therapy

    Therapeutic massage

    Back In Motion Physiotherapy Photos

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    11 years ago

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    Coquitlam Integrated Health - Logo

    Coquitlam Integrated Health

    3.0(6 reviews)
    7.9 km

    I had a bad experience with Dr. Janet Yu today. I booked 1 hour appointment. Acupuncture session…read morewas fine, a felt a little pain so she stopped it and decided to do some massage. It was ok with me. I was surprised when she told we are done after 15 minutes of acupuncture and 15 minutes of massage. Front desk girl pointed Janet that it was 1 hour. She said fine, give her $10 discount (for a half session, oh well) and left to treat another patient! I asked to call Janet back and told you that's not right, I am not going to agree with such a "deal". She asked if I have an insurance on file, I didn't. Janet started talking about "15 minutes cleaning ", but it wasn't said anywhere that cleaning is included in fee. Her next argument was that I stopped the treatment, I said no, I just asked to remove needles and continue with massage. Then, the doctor suggested me to go back and continue massage for half an hour, I refused. After all her tricks, she said: leave if you don't wanna pay. Such a wonderful customer service Janet! Lovely. Nevertheless, I paid half a price. Really disappointed because heard a lot of good reviews. My partner also had a good experience. Very very sad, I've been waiting for this appointment for 1 month! Janet, how could you? The saddest part is that my partner and I wanted to go to naturopath and chiropractor doctors. We are able to invest our $$$ and good attitude to the clinic. We liked its website and google reviews as we are new to the area and we follow recommendations online. Dear business owners, if you read this, look how 1 person can literally scare away 2 clients! P.S. a front desk girl is very nice :-)

    I saw some good reviews on this place and it is right down the street from our house so I figured…read morewhy not try it. After trying for 2 days to get somebody to pick up the phone here I was finally able to speak with the receptionist to confirm that they did gift certificates and would be open until 7:00pm. (On Valentine's Day) I pulled up to the door just before 6:30pm only to find it locked with nobody in sight. I waited a couple of minutes and a man (RMT Allan Portelance according to their website) reluctantly came to the door to see what I needed. I very excitedly told him that I was there to pick up a gift certificate for a one hour RMT massage for my boyfriend for Valentine's Day. He said there was nothing he could do because the receptionist had left and he "didn't deal with that stuff" I was a bit taken back and told him again that it was for a Valentine's Day gift and that the sign next to us on the door, as well as the confirmation from the receptionist earlier in the day stated that they were open for another full 30 minutes. Allan again said there was nothing he could do and shut the door on me walking away. I understand that customer service seems to be a bit of a lost art these days, but this place is clearly lacking in professionalism and good business practices as well. I would not recommend going here if you want a good experience.

    Photos
    Coquitlam Integrated Health - My actual appointment

    My actual appointment

    Coquitlam Integrated Health
    Coquitlam Integrated Health - I paid half for 30 minutes

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    I paid half for 30 minutes

    Back In Motion Physiotherapy - physicaltherapy - Updated May 2026

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