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    Back Bay Diesel

    5.0 (1 review)
    Open 8:00 am - 4:00 pm

    Services - Back Bay Diesel

    Auto maintenance

    Auto fluids and filters maintenance

    Auto repairs

    3 More Services

    Auto transmission repair

    Routine automotive maintenance

    Transmission leak inspection

    Back Bay Diesel Photos

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    4 months ago

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    17th Street Automotive - VAA Virginia Automotive Association Annual Expo at the MAIN downtown Norfolk

    17th Street Automotive

    (57 reviews)

    As I was calling around to find a place that offered same-day car inspections, I was pleasantly…read moresurprised that 17th Street Automotive offered scheduled appointments for inspections with same-day service. Normally with car inspections, I have to drop my car off at an auto-body shop and pick it up the next day due to the "first come, first serve" policy but I didn't have that option so I booked an appointment with 17th Street Automotive for the same day. As soon as I walked into the office, I was happily greeted by Kristen and another worker. They both were extremely pleasant and personable. I was quoted a service time of about an hour and a half and was offered beverages while I wait, which was a very nice gesture. My state inspection was completed after an hour and a half, just as they quoted me. Kristen was very informative with the things they found during the inspection and with how amazing their customer service was, I would definitely return to get my car serviced with them. I was given a free car freshener once the service was complete and told them I would tell everyone I knew about the exceptional experience I had with their business. If you are looking for same-day inspections or in need of any car services, I highly recommend checking out 17th Street Automotive.

    Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

    Liberty Transmission & Auto Care - Working hard for our customers!!

    Liberty Transmission & Auto Care

    (12 reviews)

    Had a classic vehicle transaxle benched here, they finished it, I took the transaxle home installed…read moreit and it wanted to pop out of gear. Took the whole vehicle to the shop to see if they could fix the problem, they determined, they wanted me to pull the transaxle back out and bring to them. Not only did I not feel like pulling the transaxle back out, I didn't trust they could fix the problem and I didn't want my vehicle sitting around another 4 months. I asked for a refund or even a partial refund so I could take it to another shop and they didn't refund any of my money. Don't expect any refunds if you aren't satisfied with their service and want to go somewhere else. Epic waste of time and money bringing my transaxle to this shop.

    This is the second time I have gone to Liberty Transmission. Great communication, professionalism,…read moreand honesty were consistent during both visits. Their diagnostic approach was logical and uncovered several other legitimate issues. They even saved the replaced parts to show me the damage. Unfortunately, they were not able to identify the cause of the issue that originally brought me in. They were very fair in pricing the work that was completed and were honest when discussing additional options and recognizing the point of diminishing returns for further service. Many shops would have taken this as an opportunity to cash in. Although the original issue was not resolved, I will 100% give them another opportunity based on their candor, honesty, communication, and fairness.

    Back Bay Diesel - autorepair - Updated May 2026

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