Great food, abysmal service, which was too bad.
This was…read moreanother stop for dinner on my birthday trip. I was really looking forward to this one. We have six houserabbits, so the bunny decor was a touch I loved.
The hostesses outside were very nice and professional. There is an outdoor seating area with super nice furniture that looks very comfy. I was a little early for my 5 o'clock reservation, but they let me come in and sit down about 10 minutes early. I want to make it clear that I did not expect service until opening.
I had a tall table at the bar. The decor is a combination of woodsy and steampunk. Metal on the walls and a chandelier that looks like a log with branches. Two rabbit portraits just inside and tiny lights that look like fireflies covering the ceiling. The table was beautiful with a really nice little light that flickered like a candle.
I don't know my server's name, it is not on the bill, and if I were him, I would be embarrassed to have it on there. Male with close cut silver hair and I believe a moustache...he wasn't around enough for me to notice much. The bartender did speak to me when i was navigating that stool. My server asked if I wanted to start with anything. I ordered a drink and he ran away. He was always in a hurry to get away. No small talk, no attempt to get to know his customer. As someone who worked as a waitress in my youth and all through college, his lack of attention was a bit stunning.
When he brought my drink back, the Flower Child, which was incredible--looked and tasted like rainbow sherbet, took me back to my childhood and is now in my top three cocktails ever, he tried to run away immediately. I caught him by asking if the Wagyu burger could be made with a gluten-free bun. He said no but they could do a lettuce wrap. I told him that would be perfect and was surprised he didn't ask me how I wanted it cooked or check with me on anything else, didn't tell me what it came with. I wasn't sure he even took my order for a few minutes.
The burger came out soon though to my relief. He set it down and ran away, I mean *POOF* gone. I wanted another drink. Now, I was annoyed. The restaurant was not busy.
Luckily, there was a server, dark hair who was watching and she stepped toward me and let me order another drink. Original server dropped it off without speaking a word to me. Didn't ask how anything was...nothing. I wondered if this was yet another case of solo diner syndrome. You know that saying you can tell who someone is by how they treat service persons, well, you can tell a LOT about a restaurant by how they treat their solo diners.
Luckily, there was nothing amiss with the meal. Wonderful salad with cute little half moon cut veggies. Fries and the dip they came with were phenomenal. Burger was tender and delicious.
Guy never showed up, but I could hear him talking to the bartender behind me nearly the entire meal. Felt like I'd stepped into an episode of Vanderpump Rules.
I had to get the other brunette server to get him to bring my bill. He had stopped to pick up my plate and then asked how everything was. I told him, "Finished." Then, I waited while he milled about with no bill forthcoming for a good while before I asked the other server.
The lowest tip percentage was 18%. I did that but regret it and wish so much I'd hit custom and given him $5. The bill for only me was right at $100, which I never mind paying if the food and service are good... and my server was so amazing the night before, I tipped her 30%. He didn't deserve what he got.
I found the other server and pulled out $10 for her help. She was so sweet and asked me if I wanted her to give that to my server. I said firmly, "No, that is for YOU."
The food here is awesome and the atmosphere very cool, but the service was so bad that it wouldn't be worth it. Too bad.