The office staff that handle for Dr. Baccay are useless! No matter what day of the week or time of day...NO ONE answers the phones here! I have tried for a week to get an emergency Appt this last time & I have been on hold for an hour with the phone just ringing & ringing! So I clicked over on the other line & instead of pressing 5-1-1-4 I decided to change the last one to a 3 (refill medication) & yet nooo answer ! I have in the past year tried to make an Appt for a physical & had the same experience! The difference was it was the 1st Time it happened so I never imagined it would happen again. I took it as they were extremely busy. Of course today doctors get double booked with emergency situations & that's understandable. What I can't understand is a doctors office NEVER answering their phones! I am very sick so I went to Urgent Care which is on the 1st flr. Of Dr. Baccay Office & while waiting I went to the Office in person to see why it is that no one answers the phone. Of course I was given excuses 1) he's not in the office today! 2) other departments answer the phones here ! Apparently there isn't a department that answers the phone. I will find a new Dr. & office that can handle a simple phone call bc here they are inept. & have dropped the ball time & time again. I shouldn't be at Urgent Care when I have/HAD a doctor !!
***i also need to add on his business card is a website where you can schedule an online Appt. But that's just as bogus as a phone call after trying time & time again to schedule a sick visit entering all my info, Dr Baccay's name does NOT appear so I went ahead with another Dr. the calendar comes up so I can schedule the Appt & nothing is available all the way into the month of July I quit after that!! Another JOKE from the office of Dr. Baccay !!*** read more