Firstly, I ordered a cot from baby nest and it took over 2 weeks to get it delivered to me. I called several times and all they could tell me was that it hadn't left the wharehouse and there was nothing they could do. Secondly the lady owner is very rude and has her off days which you can't afford if you're running your own business. My husband was asking her various questions about a particular product and she was very short with him and was being unapproachable. Thirdly I asked them to price match a product for me which they weren't happy to do (despite advertising it on their website). The owner then advertised the new Stokke pram for a competitive price and she soon changed her mind within 2 days and was generally being inconsistent and a bit shady! I ended up taking my business elsewhere. I would not recommend this shop. Go to 'BAck in Action' instead! read more