WARNING- This review may be unusually long but there's a reason and maybe it will save you the trouble and a headache by reading this before you go into any of the big wheels to Butterflys locations.
I am posting this review for each location as I have had two horrible experiences at the papillion and center location, and the Maple staff is always rude and unhelpful each time I've been in there.
My complaint is as follows:
I am appalled at each one of these stores and I have no clue why the owners do not care enough to respond to my email or my reviews.
I have now been accused of stealing twice at two different locations. I have come to the conclusion that:
A. Each store has Improperly trained staff who are 100 percent unapologetic and are not held accountable for their ignorant behaviors.
B. These stores all have the same owners who apparently don't mind employing rude people with lack of any customer service skills, who in turn probably lose good customers who spend a lot of money in their store on a regular basis.
The first time I got accused of stealing by Monica at the center location, I was told it was because I didn't buy anything and she thought it was suspicious.
Not only did Monica confront me when I reached my vehicle to leave, after realizing I hadn't stolen anything, she continued to be rude argumentative and unapologetic. Her manager did apologize FOR HER but wouldn't give me any contact info not even an email so I could contact the owners, and I asked multiple times for this information or any information to relay my feedback to them.
The second time I got accused of stealing within the same month (and about a week ago) I was at the Papillion location, and oddly enough an employee named Abby (blonde hair, in her 20's) had just finished telling me to go to the Facebook page and give her store a good review after we had chatted about this incident with Monica at the 132 store.
I had my three year old son with me and had dropped off stuff to sell. After chatting with Abby, my son and I looked at toys and were at the diaper bags when two employees approached me and said, "mam."
I assumed they were going to tell me they were closing soon (as they always make sure to remind you of that but never make sure to offer any help)
So I said, "I know you close in 15 minutes, I'll hurry."
One of the girls said, "we actually need you to empty your purse because you did something suspicious and we got in on camera."
I was shocked and disgusted this was happening AGAIN but immediately right there, dumped out my purse on the floor.
I literally just turned it upside down and dumped it.
When they realized nothing was in my purse they had me go in the back room to show me what they thought was suspicious on their camera. They pointed out how I had looked through my own purse and set it down next to me.
I told them nothing was suspicious to me about looking in MY PURSE.Then I asked for an apology because I hadn't stolen anything and once again saw no reason on why I was being accused AGAIN.
Instead of apologizing, Abby, who was so nice when she wanted a good review, stormed out of the room we were standing in with the camera footage and said, "I just can't do this," as if I was in the wrong for asking for an apology for being accused of stealing!! Even after she watched the footage and well, the camera doesn't lie.
When I walked out of the room, I went up to her and asked her why she was upset when clearly I was the one who should be upset and embarrassed.
She gave some off the wall answer about her job and how they have to look for suspicious activity and they have to do their job.
I still don't understand
How common sense wouldn't let her or any of these, "employees," understand my position.
I DIDN'T STEAL, and it's the second time this has happened, and no one apologized or offered to make this right . I added up receipts and bank statements and I spent $350 last month at these stores.
Bottom line, the employees are not trained properly and assume any person who comes in is a thief.
(At 132nd and center location, the manger said they are paranoid because a lot of people steal) - not my problem and definitely not my problem that they can't seem to weed out who is actually stealing opposed to good customers.
Maybe they should have a sign on the door that says it's store policy customers can't look through their own purses and have to buy something every time, or they will be accused of taking merchandise.
Again, have emailed and asked the owners to contact me and have gotten no feedback.
They must not care about their customers either. read more