Jamie was highly recommended to me by my amazing hair stylist in LA tht I have been going to for 3 years. Supposedly Jamie worked out of the #1 salon in LA (that I go to regularly) & after being there for a short time opened her own salon in Los Gatos. I moved back to the Bay Area last year & gave her a try since she's local & my stylist spoke so greatly abt her. I got my hair fully done 05/2017 @ my regular salon in LA, during that visit she did the whole shebang which included my base, full highlight, toner&cut. My regular stylist in LA wrote down the formula combo she used on my base/toner & told me to go to Jamie & that she could do my base/anything else I want as she knows everything just as well.
I took the formula & booked w/Jamie. My1st visit was great, she was super friendly, she did my base/toner (with the formula I gave her) & I loved my hair. My 2nd visit w/her was in 12/2017 &Jamie kept suggesting I give my natural root color a chance (which I don't like) but I listened to her suggestion. She insisted that my hair has a lot of "warmth" in it& it looks "red" & by growing out my natural it will cool me down. She rooted me, toned, and cut and it was fine. Fast forward to my next appointment, which was 2 weeks ago. I went in&told her I want a change. Summer is approaching, it's my birthday hair& I want bright, caramelly, pretty hair for the summer. I showed her a few different inspo photos of hair I like, so she could get an idea of the colors I was going for. She said, "Oh no problem babe! You are so rooted and have so much natural growth we can get you there no problem! Your hair is super healthy!" 4 hours later as she's blow drying, my hair is literally white/grey with that hideous root color at my base. I was freaking out inside & I am sure you could tell at my reaction in the mirror that I didn't like it atall. I literally kept saying,"Wow, it's really white" &she just kpt going as if I didn't say anything. I also asked her if she was planning on toning my hair b/c I like that ashy tone look and she said, "No, because if I tone you you're going to complain like your sister and say it's not blonde enough" (because my sister had just been in and she wrecked her hair as well). Mind you my sister & I are 2 completely different people, with completely different skin tones/hair/looks. So that statement from her threw me off even more. I let her finish blow drying&at the end I just kept saying wow it is super white. I also wanted a cut & it didn't really seem like she wanted to cut my hair so I changed my mind and told her I'll pass on the cut. I paid& tipped her very well for a service that I was extremely unhappy with. I left&thought to give it a day and look at it in natural light since salon lighting is weird and maybe it isn't as bad as I was thinking in the salon. The next day I had my friends take a couple picturesin natural light& I couldn't believe that wht I was seeing was the hair I got for paying $400! My hair was nothing even close to what I asked for. I texted Jamie&I let her know that I wasn't happy and sent photos. She responded SO RUDELY. She went into saying that my hair has "ALOT OF DIFF CLRS" that I have "red in my hair from years of coloring"she is "frustrated&tired of explaining" & "unrealistic with the amount of damage and warmth in my hair to get what I want"&that "Im never happy''???Like hold on, where was all of this when I sat down in her chair and showed her photos of what I wanted?? She said, "YESS BABE! LET'S DO IT!"So, Im really confused how all these issues have come up all the sudden? If she would have told me from the beginning, it is going to take a couple of tries to get your hair where you want it, it's damaged, it's not going to turn out those colors, etc. I would have very happily said thank you, I will get my hair done in LA&left the salon. Im very undrstndng when things r explained.She didn't have a consultation with me, she went in&said let's do it! I dnt pay $ to get my hair done to have the same ugly base I am trying to get out of? She went on then offered me a refund. Shortly after sending her the info she requested in order for her to send me my refund, she responded w/ an essay of a txt askng tht I stop "harassing and bullying her during her work day?" & "dispute it with my cc &she will not be refunding me"Her text blew me out of the water& @that point I stopped responding. I thnk wht bothers me most is her insincerity&the fact tht she ddnt apologize not once. At the end of the day even if she wrecked my hair, if she had customer service that followed I wldnt b as angry& go to the extent of posting this, but the way she handled the situation is unbelievable to me.
Thanks to Jamie, I spent over $1K on my hair in a span of 2 wks2 get me back on the right track to beautiful/healthy hair. I flew to LA to get my hair back in shape & redone. If u r going to charge top dollar for ur work/services u better believe people expect TOP DOLLAR RESULTS & SERVICE. read more