Worst experience ever. The tech came in this morning and the inside unit was still frozen. He had to come back. I understand. He came back early afternoon only to come in with a screwdriver and was with my inside unit for under two minutes. Came up and told me it was too dirty for him to do anything. I needed to call back and make an appointment for a later time to have it cleaned. Quoted me $500 to $600 because he needed to cut my coil out to clean it, not replace it, just to clean it. Then handed me a bill for $100. Didn't even try to pressurize the system. When I called to speak with someone higher up, Chris for a better explanation, he danced around it all. First told me the tech should have stayed to fix it, only to retract and say if it was only a couple of minutes of work, but 3 or 4 hours worth he couldn't stay. I'm paying for the service correct??? Now we are left with a 92 degree house with two kids and little to no explanation for the $100 2 minute service fee and then to be left in the heat. Shame on you B&S. You will never get my business again. read more