So here's my review of Caerphilly B & Q.
I own a small construction company based in Measycwmmer. This weekend I decided after months of moaning from the wife to fit our new roll top bath which needed taps. My local supplier was closed being a Saturday (11th Jan 2014) so I decided to visit B & Q and use my trade point card I was given.
I found some bath taps & sink taps that were suitable and asked for the "Trade Price". I was informed by "Rob" the manager of the Bathroom department that the trade gives me roughly "10%off" any taps. I must admit I was slightly disappointed however I know someone who works for B&Q who informed me that they can not only price match but beat a price by 10%.
I left for Wickes and found the same taps but £30 cheaper (Got proof of prices and managers name). Upon returning to B&Q I approached the same person "Rob" and asked him why Wickes was cheaper to the public than B&Q was to the trade? His reply was "What do you want from me" to which I informed him to "honour their promise to beat anyone on price within a 10mile radius". He then stated "I'm not honouring this mate, I haven't gotta anything" upon asking to speak the manager he refused to do this stating he was "Done with me" I then asked for the contact number for head office to which, after I stated I wanted to open a complaint he replied "I'm not given it to you"
I attended the help desk and spoke with the store manager "Wayne" and I informed him I no longer wanted to buy the taps but make a formal complaint, however her seemed to side step my complaint and would rather ask who I knew at B&Q!
Iv reported them to trading standards and opened a formal complaint with their head office. read more