Must admit I hate B&Q. Every time we go there it seems almost impossible to find what you need. I tend to spend most of my time desperately searching the isles looking for a staff member (which you can never find) for help. I don't like to take my young son into the store as it is quite dangerous with people walking about with huge planks of wood under their arms mostly not looking where they are going. It's ok if you are going into the outdoor area looking for a potted plant or indoors for a pot of paint and a paintbrush but anything more complicated than that and you are likely in for a frustrating shopping trip. I can't count the amount of times we have been there and come away with nothing simply because we can't find what we need and there isn't anybody to ask for advice. read more

I am writing to tell you about the very very low level of service I have received from B & Q deliveries. I purchased a kitchen through Tradepoint which was fine apart from 3 times let down on the delivery which caused a bit of upset with the customers. Their attitude is chronic as if it isn't on the list we can`t do it even though it was on the list 3 times. A clerical error I was told. Then we found that 2 out of the 3 worktops were seriously damaged and a pelmet so they promised they would be replaced fast track then told the day before delivery they didn't fast track it so I would have to wait a further 2 days for the delivery meanwhile I had a guy booked to fit the worktops the same day as they were going to deliver them.. Not happening is it . The most frustrating company. I suppose if you buy cheap that's what service you get read more

this b and q is an ok shop if you need the odd screw or tin of paint but dont expect the staff to be too helpful, everytime i go here i can never find a member of staff to help me!, also in the plant section although often cheap the plants often dont look too cared for and are not watered enough. the wallpaper section is quite limited as is the paint section. there are always ques here as they dont always have many staff on the tills, so expect a bit of a wait. car parking is easy and there are many spaces. i would say if its simple DIY you are doing then go here but if you want something a little different or out of the ordinary then i would go to another DIY store read more

Very unhelpful. Couldn't be bothered to try to find item when it said they had some left on database. Just said I doubt we have one and wouldn't attempt to help. Other B&Q's are much more helpful. read more