This has been the WORST customer service experience I have ever had with Windsor…read more
On November 4th, I made a purchase at:
Windsor - Daytona Beach
Location: Volusia Mall
Address: 1700 W International Speedway Blvd, Ste 228, Daytona Beach, FL 32114
The total was $54.20, and I was charged twice, yet the store has refused to take responsibility or provide ANY solution.
I first paid with Klarna, but the associate insisted that the payment "did not go through" and that "everything was at zero." Based on that incorrect information, I was forced to pay again with my Bank of America debit card.
The next day, both charges were clearly processed: Klarna charged me AND my bank charged me.
When I returned to the store with PROOF of both charges, the employees told me they had "no solution," that they only saw one payment, and that they "did not know anything about Klarna," even claiming it was the first time a customer had ever used Klarna as a payment method.
Instead of helping me, they dismissed the issue entirely.
On November 13th, due to the lack of support from Windsor, I had to pause the Klarna payment myself to prevent losing my money. To this day, no one from the store has contacted me or offered ANY kind of solution.
I will be attaching screenshots showing:
* The Bank of America charge
* The Klarna charge
* The active Klarna payment plan
This situation is unacceptable, unprofessional, and shows a complete lack of accountability. I will not allow my money to disappear, and I demand that Windsor fix this immediately by refunding the duplicate charge or canceling the Klarna payment.
Customers should NOT have to fight this hard to correct a mistake that was clearly the store's fault
