I've lived here for over a year, so I feel like I can give a pretty fair and balanced review…read more Starting with the positives, the residents here are generally respectful, the area feels very safe, and the location is extremely convenient being right next to Desert Ridge and High Street. The pool area and rooftop lounge were honestly some of my favorite amenities, and the main common areas are usually kept clean and look nice. Now for the downsides.The biggest issue is definitely the noise insulation between floors. You can hear EVERYTHING from upstairs neighbors. Unfortunately, the neighbors above me had toddlers, and the noise became so bad that not only I could hear it, but even the residents beside and below me could hear it too. Eventually they had to switch units because of the complaints. I don't necessarily blame them though -- the building just seems very cheaply made when it comes to soundproofing. I could even hear my neighbors opening drawers, and I know my downstairs neighbors could hear me walking around my apartment too. I've also heard several other residents complain about this same issue. The internet here has also been extremely frustrating, especially since I work remotely from home. There was one point where the Wi-Fi through out the entire Sunela community was out for almost two full days, and even after recent upgrades, my internet still cuts out almost every morning while I'm working. The attention to certain issues have also been inconsistent. My dishwasher has never fully worked the entire time I've lived here despite multiple maintenance visits trying to fix it. Also Package handling has also been frustrating. There were multiple times I thought my packages were stolen, only to later find out the leasing office had been holding them without notifying me. At one point, I was even given an Amazon package three months after it had originally been delivered. Resident events are pretty limited as well. They almost NEVER do resident events. They recently just had a few that they threw together within the same week, but hopefully they can keep it going to continue putting out more resident events. There were even times events were advertised and then never actually happened like the cheesecake trucks. Overall, this apartment has great amenities, a great location, and a generally respectful community, but the poor soundproofing, internet issues, maintenance problems, and package handling definitely affected my experience living here.

I have lived at Sunela since February and am so incredibly pleased with the community. Living here…read morehas been a dream and the staff in the office are the best in the West. Jamie Rocks and leads her team to greatness every day. So very blessed to call Sunela home.

thank you carlos & miguel - great repair job on my apartment!!!!…read more thank you carlos & miguel - great repair job on my apartment!!!! thank you carlos & miguel - great repair job on my apartment!!!!

We lived there for a total of 4 years. Overall, the management lacks customer service, parking…read moreSUCKS, and amenities and the actual apartments are worn down. When we first moved in, we loved the 1bdrm layout. We also had a good experience the person that we worked with, Nathaniel. We were given 1 parking spot and my husband was left to finding a guest spot. We quickly noticed how guest parking filled very quickly. After a couple months, we were able to get another parking spot. After about a year or two, they changed almost HALF of the guest spots to electric charging stations which really made guest spots EVEN MORE challenging to find. After about 3 years in the 1bdrm, we moved to a 2 bdrm...BIG MISTAKE. About 1 month in to this 2bedroom apartment, we started to have issues. Since this was a top floor unit, something started leaking causing mold to grow. We had to completely move out of the primary room. It was fixed, but absolutely no compensation from the leasing office whatsoever (meanwhile they were using the electricity that we pay for to "dry" out the affected area). About 4 months later, the same exact thing happened. And once again, had to move completely out of the primary bedroom and no compensation from the management. (DO not rent a top floor unit!) Also, we had a garage included with this apartment and that included a tandem parking spot which was a huge pain. Another thing to note, this place isn't secure. They have gates all around but they don't work. They haven't worked for at least 2 years. All of the pedestrian gates are also all broken. I have physically seen a car with broken windows and a resident filing a police report. Also have heard of residents getting things stolen out of their garage. The apartments are in need of a refresh. The floors are uneven and the windows aren't sealed letting in air from outside, racking up the AC bill. The amenities LACK completely. They have a "movie theater" with uncomfortable furniture. And there isn't much green space to walk your dog (other apartments in the area have fenced in dog spaces). The pool is nice but there isn't enough furniture since it fills up fast. As we moved out, we were hit with lot of extra fees essentially to try to get as much money from us as possible. Although this place is affordable for the area, I wouldn't recommend it.

Went to see this apartment. Barry was absolutely amazing. Thank you for all your help. We decided…read moreto stay in our condo community and just move across the parking lot. This would be an amazing location

The leasing office staff is amazing, very responsive and helpful. Jamie in particular has been…read morethere since we first moved in and has been helpful with any maintenance and or payment questions about the lease. I am really grateful for the help we have received and the time we have lived here has been great! 10/10

Raul is definitely one of the best maintenance guy . He is always on time and very professional. He…read morehas always fixed anything that needed to be done in my apartment. I believe he is a real asset to Cortland Desert Ridge. Thank you Raul.

I've lived at Cortland Desert Ridge for almost 2 years and while there are some positive aspects,…read morethe parking situation is a constant source of frustration. There simply isn't enough parking for residents, and it's become a daily struggle to find a spot anywhere near my building--especially late at night as a woman. It's especially disappointing when you're paying rent with the expectation of basic amenities like reliable parking. Guest parking is almost nonexistent, and many residents are forced to park far away or risk getting towed. Management needs to take this issue seriously and offer real solutions, whether it's assigning additional carport spots, lowering garage rates, or adding more spaces. Until then, I can't recommend this complex to anyone who owns multiple cars per unit.

I normally do not leave reviews but in this case I must. Veronica, property manager, and Ashley…read more(sp) her assistant have been AMAZING!! I cannot say enough good things about them. From the moment I met Veronica, I could sense she really cared about the property and her tenants. She balances professionalism with friendliness. That's not easy to do, this is a tough job. I've met many property managers during my search and Veronica stands out as one of the best. I hope her management team realizes what an asset she is --for the company and for the residents. Veronica takes such pride in her job and that dedication was on full display during my search. BTW, the complex is very nice and clean! I can't wait to move in! Keep up the great work!!

Loved living here, the only tricky part was having multiple vehicles but it wasn't a big problem at…read moreall and I loved my time here. Never had any pest issues and i lived on the ground floor in the middle of the desert. I can't say enough great things about the complex. A big thank you to Veronica and the amazing staff always ready to help!

While living here my fiance and I experienced theft amongst many other disruptions. Managers have…read morecome on here to say they have reviewed footage of theft but when previously asked, did not provide any footage and told us it was only in main areas. Additionally, we were not given the option to end our lease sooner, rather reminded to give the 60-day notice per our lease agreement-- which was fine. Google reviews on here may be fake and misleading as this complex will host "Google review giveaways" where residents may feel pressured to leave a good review to win a prize. While concerns were addressed, they were addressed inadequately as email responses to the complex seemed to be the main resolve instead of genuine action. Facilities were okay with an often dirty pool and green hot tub. Trash will pile up every weekend and over flows into the road, causing an odor in the community. Parking was often left up to the residents as you are told to purchase a parking sticker, but most spots are taken by those without one. Once again, these actions were just simply emails and a "do it yourself" vibe. I would not recommend people to live here unless it is a temporary situation while waiting for a better place.

I truly love living at this apartment community! From the moment you drive in, it feels welcoming,…read morepeaceful, and well cared for. The clubhouse is beautiful and always clean, and the pool area is one of my favorite places to relax -- it honestly feels like a little resort at home.

Horrific experience - Avoid at all costs…read more I have never dealt with a more dishonest and incompetent management team. From day one, Halsten Apartments repeatedly tried to slip in bogus charges during my tenancy. Every single time, I challenged them, proved they were wrong, and they quietly backed down without apology. It was a pattern of behavior, not an accident. The manager, Matt Vasquez, is unprofessional and dishonest. He routinely made claims about "lease provisions" that simply did not exist. When I asked him to show me the exact section, he couldn't. He would just insist it was "in there," which it wasn't. His conduct was not only misleading but often outright illegal. He acts like someone who peaked in high school and now abuses a small amount of authority. Health and safety are an absolute nightmare. The ventilation system in my unit was contaminated with mold, and it made me seriously ill. I repeatedly notified management and asked them to address it properly, but they ignored or dismissed my concerns. Breathing in that environment left me extremely sick. Instead of taking accountability or sending qualified remediation, they downplayed it and deflected responsibility. Living here literally made me physically ill. Security is just as bad. I had a dangerous stalker trespassing on the property, and management did absolutely nothing. Instead of helping, they confiscated my Ring camera without permission, a blatant violation of the lease and my privacy rights. When I told them about the trespasser, their response (attached) was basically: "Call the police, we're not putting ourselves in danger." There was zero concern for tenant safety or well-being. To make matters worse, the hot tub has been broken for over a year. Despite countless follow-ups from residents, management never fixed it. Their excuse was that it was "too complicated" to repair, a laughable response given the rent prices here. It's a perfect example of their laziness and total disregard for the amenities they advertise. The only positive thing about this complex was the maintenance team, who were professional and responsive. Everything else was an absolute disaster. I have never had a more horrific rental experience. Between the mold, the dishonesty, the illegal conduct, and the utter disregard for safety, this was by far the worst property I've ever lived in. Do yourself a favor and never live here. Most of their positive Google reviews are fake and/or paid for. They don't reflect the reality of what residents actually experience. Most importantly, don't believe any fabricated response to my review.

last OCTOBER, the tenants were told that there would be repairs to the swimming pool that would…read moretake 6 weeks. It has been SIX MONTHS-the primary amenity has not been available. The only communication from management outside of an abundance of excuses is "thanks for your patience". They tell you that we can use the sister pool BUT we don't have access after 5pm or on sundays so how is that an option for most people? There should be an adjustment to our rent-not a hollow apology. -

I've been calling Desert Parks Vista Apartment Homes home for over three years now, and I genuinely…read morecannot imagine living anywhere else. The property is absolutely beautiful and meticulously maintained, the community is peaceful and welcoming, and the units truly feel like homes, not just apartments. What truly sets this place apart, though, is the incredible team behind it all. Joie, Tracy, and Laura in the leasing office are the heart of this community. They are not only professional and efficient, but deeply kind, attentive, and genuinely invested in the well-being of every resident. You never feel like "just a tenant" you feel valued and cared for. Their warmth, consistency, and willingness to go above and beyond make such a difference. The maintenance crew Dan and Andrew deserves just as much recognition. They are responsive, skilled, and take real pride in their work. They have made a huge difference with the property in such a positive way. Requests are handled quickly and thoroughly, and you can tell they truly care about keeping the property beautiful and safe. It's rare to see this level of dedication and follow-through. This isn't just a place to live, it's a community built by people who genuinely care. And that makes all the difference. If I could live here forever with this team handling the property, I would. Hands down they are the just the best!

I don't usually write bad reviews, but my experience at Desert Parks Vista was frustrating enough…read morethat I feel obligated to share it. From the moment I moved in, it was clear the apartment had not been properly turned. The condition of the unit was unacceptable. Every drawer in the kitchen and bathroom had hair and crumbs inside. There were dirty tweezers left in a bathroom drawer, and even a rat trap sitting under the bathroom sink. On top of that, there was a thick layer of dust on light fixtures, the carpet was heavily stained and damaged, and the bathtub needed resurfacing. I documented and reported these issues right away and was told to submit a work order for each issue. The biggest issue, however, was ongoing noise disturbances from a neighboring unit. This wasn't typical apartment noise. It was loud, bass-heavy music from a stereo system that caused my walls to vibrate and shake, often during quiet hours late at night and early in the morning. Over the course of several months, I sent multiple written complaints and called security numerous times. Each time, management told me they would "talk to the resident" or "look into it." At one point, they told me they were pulling records of all my security calls. Despite this, I never received any follow-up, documentation, or confirmation that anything was actually done. I still don't know if security ever showed up. Nothing was resolved, and the disturbances continued. When I finally made the decision to put in proper notice (according to the lease agreement) to move out because the situation wasn't improving, I was then charged a lease termination fee and additional move-out charges. This included carpet-related charges, even though the carpet was already damaged when I moved in and I had reported it. They breached the lease agreement and I'm stuck with this on my credit report. My only option now is small claims court. What stood out the most throughout this experience was the lack of accountability and follow-through. Management repeatedly acknowledged the issues but did not take meaningful action or communicate updates. There were multiple opportunities to address these problems early on, but they were consistently missed. If management wants to improve, they need to: - Ensure units are actually clean and move-in ready - Take resident complaints seriously - Follow through and provide documentation when issues are reported - Enforce lease terms consistently for all residents I will be including photos to reflect the condition of the apartment at move-in. I would strongly recommend video documenting everything if you choose to live here.